Wellesley Volkswagen - Service Center

I needed Service for my car to go on a long trip South. I discussed with Karl the different options. He called me early in the day, we agreed on a plan given the tech's investigations. With coupons appl I discussed with Karl the different options. He called me early in the day, we agreed on a plan given the tech's investigations. With coupons applied, the cost was reasonable and I'm confident in the car's capability to make the trip. More

They got me in for an emergency repair. It’s not the first time they’ve been so responsive. first time they’ve been so responsive. More

Another good experience at Wellesley VW. The service and repair work is accurate and fairly priced.. The facility is clean and a comfortable place to wait. The staff is knowledgeable and willing to answer q repair work is accurate and fairly priced.. The facility is clean and a comfortable place to wait. The staff is knowledgeable and willing to answer questions about the work. More

Drew Ricci was great. He helped me figure out a glitch with the VW Care maintenance plan on my Golf R so that I could use it at Wellesley VW. (I bought the car out of state and that dealer forgot to activ with the VW Care maintenance plan on my Golf R so that I could use it at Wellesley VW. (I bought the car out of state and that dealer forgot to activate the plan.) When the issue was fixed, he was super helpful and friendly in performing the 3 year maintenance and a couple other little things the car needed. In and out in a couple hours, and he checked in a couple times to update me. Not living in Wellesley, I have a few other dealers I could go to for service, and while I can't make comparisons, I've been really happy with the job the Wellesley team has done in the three years I've owned my (first) VW. Thanks, Drew! More

This is a really well run service department. Excellent communication and follow up. Work is clearly articulated and the estimates are accurate. When there are service options they take the time to expla communication and follow up. Work is clearly articulated and the estimates are accurate. When there are service options they take the time to explain the pros/cons trade offs etc. no pressure. Super courteous. More

Drew and the team at Wellesley VW are great. Drew is easy to work with, does what he says he's going to do, and in the time he says he's going to do it. I trust Drew to take care of my vehicle and to do so i to work with, does what he says he's going to do, and in the time he says he's going to do it. I trust Drew to take care of my vehicle and to do so in an honest and upfront manner. It was a refreshing experience taking my car to Wellesley VW and I will gladly make the extra drive from my house in Boston to service it here. More

Dealt with: Drew RicciAssistant Service ManagerAn Dealt with: Drew Ricci Assistant Service Manager An outstanding service issue that had fallen through the cracks due to employee turnover. Drew p Dealt with: Drew Ricci Assistant Service Manager An outstanding service issue that had fallen through the cracks due to employee turnover. Drew picked up the ball and ran with it. Prompt attention to detail and a resolution to the matter with a detail thrown in as well. Did the right thing even though no one was really looking. Highly recommend. More

I absolutely love Drew ! He is amazing! The service I absolutely love Drew ! He is amazing! The service department goes above and beyond to make the customer HAPPY! Keep up the great work! Thank You I absolutely love Drew ! He is amazing! The service department goes above and beyond to make the customer HAPPY! Keep up the great work! Thank You More

Great service and communication. Supplied me with a loner car which was a huge help. Service was completed on time and whole experience was great! car which was a huge help. Service was completed on time and whole experience was great! More