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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,206 Reviews

1,206 Reviews of Wellesley Volkswagen - Service Center

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January 11, 2022

I've been going to VW Wellesley every since I moved to the area, for service and maintenance on both my VW vehicles. Karl, in the service department has been outstanding. He has been clear, thorough, fair More

by thehand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2022

The service is always good. I just wish it were closer to home. There used to be a VW dealership in Brookline which is why I started with them years ago. It became a habit. More

by Never Too Late
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2022

I've been a customer of Wellesley VW for the past 8 years. The Service has been consistently outstanding each time. A real professional and friendly team. More

by Needham Passat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2022

I was very happy with my recent (first but definitely not last) visit to Wellesley Volkswagen. Drew, my service consultant was professional, courteous and provided clear descriptions on what my options and a More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2022

Staff was friendly. I was in and out in the expected time. It was very convenient. More

by lasombra316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2022

I am an older person and the person at the desk pointed to where my car was located when I went to pick it up. I had to shame the person to bring my car to the door. More

by kcbernard2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Briody
December 30, 2021

Great service from start to finish from back office to front office to service department. All around terrific experience. More

by peter67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elin, Aaron Gottlieb, Samantha Briody
December 30, 2021

GreatYour dealership/service location is convenient to Great Your dealership/service location is convenient to me. Service people friendly and efficient I purchased the vehicle here in 2011 & have had a More

by BABARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
December 29, 2021

Great customer service- rectified my complaint immediately, and worked well with my insurance company. Thank you. More

by S.FARROHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
December 28, 2021

Drew is an asset to this dealership. He has helped us with routine maintenance as well as other issues and requests for 2 consecutive cars. Both managers of this shop have worked with us directly and ma More

by dribarsky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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