Wellesley Volkswagen - Service Center

Excellent experience at Wellesley VW. Drew was friendly, answered all my questions, provided updates on timeline of repairs and arranged for a free loaner car (as I live 2 hours away). Drew was friendly, answered all my questions, provided updates on timeline of repairs and arranged for a free loaner car (as I live 2 hours away). Afterward he arranged for mailing something I left behind. I may be switching to Wellesley VW despite the distance ! More

Sam at Wellesley Volkswagen was easily the best person i’ve ever dealt with at a dealership. I brought my car to get serviced and she took her time to work with me to see if we could figure out the issue. i’ve ever dealt with at a dealership. I brought my car to get serviced and she took her time to work with me to see if we could figure out the issue. It was clear she was truly focused on helping me find the problem and not just taking my money. Will definitely be bringing my car here to get serviced from now on. More

I had a great experience with the service department. Samantha was very informative. She even came outside to my car to make sure that the remote starter was working correctly. The customer service was e Samantha was very informative. She even came outside to my car to make sure that the remote starter was working correctly. The customer service was excellent!! More

I have been a client of this dealership for over 15 years. The service department is consistently outstanding. On this occasion, I had the opportunity to work with a brilliant representative, Sam. To d years. The service department is consistently outstanding. On this occasion, I had the opportunity to work with a brilliant representative, Sam. To date, she may be my very favorite service agent there. She knew everything about my vehicle, explained what was happening in detail and yet clear, understandable language. She rolled up her sleeves and oversaw everything personally. This was my first time working with her and though I don’t look forward to bringing my car for service, knowing she’s there and she’s the one who will have my back for future maintenance, brings incredible peace of mind. A great experience again with VW Wellesley. More

Very polite and helpful with the situation I was dealing with the car and fast with the car and fast More

The services department was very communicative, attentive, and caring! I would highly recommend Wellesley Volkswagen! attentive, and caring! I would highly recommend Wellesley Volkswagen! More

If I owned a company I would want Sam from service working for me. Excellant working for me. Excellant More

Having purchased a lemon from Herb Chambers Honda of Burlington. A 2011 VW gti with 101k miles in July 2021, the engine seized in November after about 4K miles. Wellesey VW went above and beyond my expe Burlington. A 2011 VW gti with 101k miles in July 2021, the engine seized in November after about 4K miles. Wellesey VW went above and beyond my expectations in sourcing and installing a used replacement engine. Fantastic experience, very professional and genuinely caring overall. More

I took the car in for some fault messages and they were able to reset it quickly. Fast service! able to reset it quickly. Fast service! More

Drew is a very courteous, friendly and knowledgeable person at Wellesley VW service department. He answers all the question the customer might have and makes sure you are well-informed about what needs person at Wellesley VW service department. He answers all the question the customer might have and makes sure you are well-informed about what needs to be done to the car. Drew enjoys his job and it definitely shows! I have always had a wonderful experience when I have taken my car to Wellesley VW to be serviced. More