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Wellesley Volkswagen - Service Center
Wellesley, MA
1,205 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,205 Reviews of Wellesley Volkswagen - Service Center
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Verified Customer
March 21, 2022
Drew was professional and kind. I received wonderful service and the service was prompt. I highly recommend this dealership. I received wonderful service and the service was prompt. I highly recommend this dealership. More
by keallaire
Employees Worked With
March 21, 2022
Excellent Sales Staff. Excellent Service Department and Mechanics. Both departments offer suggestions to save the customer money. I would but another VW from them. Excellent Service Department and Mechanics. Both departments offer suggestions to save the customer money. I would but another VW from them. More
by CECCAROSSI_ROBERT
March 21, 2022
Great service as usual! ! Always nice to see their happy faces and providing me with the right course of action and advice. ! Always nice to see their happy faces and providing me with the right course of action and advice. More
by MASAHITO SUGAWARA
March 18, 2022
It was very easy to arrange the service appointment and they were incredibly courteous. Also, they communicated when the car would be ready and even washed the car for us! they were incredibly courteous. Also, they communicated when the car would be ready and even washed the car for us! More
by MWILDER66
Employees Worked With
Samantha Briody
March 15, 2022
Love it. Great level of service. Honest. Very professional and courteous. I bought my car there and I like taking it there for service. Great level of service. Honest. Very professional and courteous. I bought my car there and I like taking it there for service. More
by LORIN0
Employees Worked With
Samantha Briody
March 11, 2022
Courteous and prompt service for a software recall issue. Once we were notified, we called and an appointment to repair was made for the same week! Once we were notified, we called and an appointment to repair was made for the same week! More
by GJONG
Employees Worked With
March 10, 2022
Excellent communication. timely appraised of vehicle status and expected outcomes. Accurate updates with no surprises. Drew is professional and friendly. timely appraised of vehicle status and expected outcomes. Accurate updates with no surprises. Drew is professional and friendly. More
by SCOTT_BUTTERFIELD
Employees Worked With
March 10, 2022
Karl was very helpful and kept me up to date on what was needed for service on my car. needed for service on my car. More
by MMAL372140
Employees Worked With
March 04, 2022
I’ve been going to Wellesley VW for over 12 years with 2 different cars. My extended family has been with you guys for over 40 years. My last 2 visits were just obnoxious. Dealt with the same person both ti different cars. My extended family has been with you guys for over 40 years. My last 2 visits were just obnoxious. Dealt with the same person both times. The first time I was cut off when I was discussing my concerns with something I wanted checked out; with service telling me they would check out my concern and never did. Second time although problems were found and my car is under warranty I was sent away and told to “drive it” and see what happens. Both times I also had to explain that the VW Diesel Warranty covers the CEL and anything involved in why it goes on. Your survive used to be so good, I don’t know how you guys went down hill (Ian, for example who I dealt with years ago was great) I am done with Wellesley VW and will be going to a new dealership. Continuation of this behavior will only have you lose more customers. There’s other VW dealerships out there. More
by GHAMPE91
Employees Worked With
