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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,205 Reviews

1,205 Reviews of Wellesley Volkswagen - Service Center

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June 16, 2022

We had a EPC light come on and we did not want to drive the car until we knew what the situation was. They were able to diagnose the problem quickly and we were able to drive the car back to the cape, More

by carmencortese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew,Ricci
June 16, 2022

Excellent customer service! Professional, courteous, knowledgeable, and excellent communication skills. Followed through to ensure that I understood the suggested tasks to get More

by marievetter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

marievetter responded

Drew provided outstanding customer service. He was professional, courteous, knowledgeable, and pleasant to deal with. He did a great job of explaining what needed to be done, and he made sure everything got done correctly. I appreciate him going out of his way to do such an excellent job.

June 12, 2022

I was passing through town on my way from New Orleans to Maine and needed my 30K service. Wellesley was recommended to me. Drew was great! So friendly, explained everything, and kept me posted the whole tim More

by GL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2022

Great experience at VW Wellesley today. The support from Drew Ricci and Sam Briody was above and beyond. They were able to help us out with a self inflicted issue that just popped up last More

by marcmccluskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Eustace, Samantha Briody
June 08, 2022

As usual VW Wellesley is an excellent place for a service. My car had done very low mileage and even though the car was in its third year I did find paying over $400 a bit much to charge for a servic More

by Jan345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2022

I've been going to Wellesley Volkswagen 3-4 times now for regular maintenance and repairs. Mr. Christ has been my service advisor. He offers excellent customer service, punctuality, and advice based on his i More

by suparkw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2022

Personnel are tops. Congenial, professional, and track repair needs over time. I feel safe driving because of their expertise. More

by MAUREENGEORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
3.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Pitts, Samantha Briody
June 06, 2022

Excellent professional service every time, and utmost punctuality & follow-up!! Special attention to detail! Thank you More

by rcunni3100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Pitts, Samantha Briody
May 30, 2022

The service was on par with mercedes benz. All employees were awesome in the service department. More

by DAN.ROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Pitts, Samantha Briody
May 27, 2022

Drew at VW Wellesley was extremely helpful during a very complicated and long term service. He made the entire process simple and convenient for me. What could have been a frustrating process was easy and s More

by rboder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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