Wellesley Volkswagen - Service Center

Drew was kind, informative and efficient. We came from out of town and needed our tires serviced. We were very impressed with Drew’s communication and taking us though was we should expect. H We came from out of town and needed our tires serviced. We were very impressed with Drew’s communication and taking us though was we should expect. He’s a good human and epitomizes the best in customer care in service. Well done VW. More

The service advisor, Sam, was very helpful in verifying what my car's issues were. She is very knowledgeable about VW's. She confirmed that a repair another dealer told me I needed was not necessary and i what my car's issues were. She is very knowledgeable about VW's. She confirmed that a repair another dealer told me I needed was not necessary and identified other issues with my car that needed to be dealt with at that time and what might be needed down the road.. She provided me with wonderful customer service and transportation to and from work. I highly recommend Wellesley VW and their service department. More

Drew Ricci is amazing! He does a great job ensuring costumers are informed on how long the process is going to take! Extremely, friendly and makes you feel at home! He does a great job ensuring costumers are informed on how long the process is going to take! Extremely, friendly and makes you feel at home! More

Was extremely helpful and fixed my car in the time they said they would. Nothing but positive experiences! said they would. Nothing but positive experiences! More

efficient, timing was what they said and people were polite, the charge also fair, reliable VS service as expected polite, the charge also fair, reliable VS service as expected More

Extensive work was done to replace some systems and correct some issues with the car. The staff was great listening to my requests for service and providing everything needed for the parts and repairs. correct some issues with the car. The staff was great listening to my requests for service and providing everything needed for the parts and repairs. Pricing was fair, good value for the labor and the work done. I have confidence in the level of service at this location. More

Great to deal with! Staff were excellent - friendly, courteous, professional, knowledgeable, and helpful. Couldn’t be better if they tried!!! Staff were excellent - friendly, courteous, professional, knowledgeable, and helpful. Couldn’t be better if they tried!!! More

Wellesley VW is the best! I’ve always been able to schedule the work within one or two days. They greet you by name, provide upfront estimates and expected time of service. T I’ve always been able to schedule the work within one or two days. They greet you by name, provide upfront estimates and expected time of service. They provide a comfortable lounge with wi fi where to wait and provide complimentary coffee and snacks while consistently updating you of work progress. The service people are always positive, professional, and friendly More

I have been visiting Wellesley VW since I bought my 1st VW there around 2007. They have always been stellar (even in comparison with other VW dealers). Recently Sam went above & beyond which drove me to th VW there around 2007. They have always been stellar (even in comparison with other VW dealers). Recently Sam went above & beyond which drove me to this review. Our Jetta 2015 Hybrid battery died, causing the panel to go wonky -- of course, just before a holiday weekend. She helped me find the best way to get the car there safely, helped me deal with the tow guy who didn't know how to deal with the power being out of this type of vehicle, confirmed it got there safely after a minor incident with it rolling off the tow bed! :-o She communicated regularly about the status of the vehicle & pointed out another that we needed (brakes!), made it happen while the car was already there. As it's our only vehicle she also made special arrangements for me to be picked up--next day!--so we could have the car back for the holiday weekend. I do not trust anyone else with my cars & while many businesses customer service continue to go downhill, Wellesley VW & Sam in particular do nothing but impress. Thank you !! More

Great dealership. .purchased my second vehicle from them and great service department as well I would highly recommend them .purchased my second vehicle from them and great service department as well I would highly recommend them More