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Wellesley Volkswagen - Service Center
Wellesley, MA
1,202 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,202 Reviews of Wellesley Volkswagen - Service Center
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August 26, 2023
I had called before coming in and was quoted a different amount for 65k service before a visit. At least 100 dollar difference. I asked why and he did not give me a clear reason. On the phone follow up to d amount for 65k service before a visit. At least 100 dollar difference. I asked why and he did not give me a clear reason. On the phone follow up to discuss other issues to address on the car, I asked again why the cost is different from the initial quote and he said “you already signed the paper”. Secondly when I checked in i gave him a discount coupon (from their website) tha is worth of $60. But when I picked up the carw, it was given $40 until I asked for a correction. Throightout the whope procress I felt that I had to check on every single step to make sure the advisor is not neglecting things or not overcharging. Not an experience that I would choose to have again. More
by K
Verified CustomerEmployees Worked With
August 24, 2023
The dealership is conveniently located, clean, with comfortable waiting space and thoughtful offerings including coffee and water. comfortable waiting space and thoughtful offerings including coffee and water. More
by cburns1097
Employees Worked With
August 22, 2023
The appointment was easy to be scheduled and the service was prompt and professional. Done earlier than initially expected was prompt and professional. Done earlier than initially expected More
by FBRASOV
Employees Worked With
August 18, 2023
Your word is yes and reliable. Customer service is excellent. The person that did all the paper works is knowledgeable and has been a great help to me. I love that place. Be bles Customer service is excellent. The person that did all the paper works is knowledgeable and has been a great help to me. I love that place. Be blessed! More
by EDINY55
Employees Worked With
Samantha Briody
August 18, 2023
Easy to schedule appointments. Personal, professional and knowledgeable staff . Work well done Would recommend this dealership Personal, professional and knowledgeable staff . Work well done Would recommend this dealership More
by lorry.kenton
Employees Worked With
August 15, 2023
Drew Ricci is the man to see if you need service on your Volkswagen. The level of customer service, communication and care he provides is exceptional. Drew, thank you for an above and beyond service experie Volkswagen. The level of customer service, communication and care he provides is exceptional. Drew, thank you for an above and beyond service experience. More
by MOWALSH222
Employees Worked With
August 14, 2023
Coming from another Volkswagen service shop, Volkswagen Wellesley surpassed them by a mile in customer service, communication and timelines. Wellesley surpassed them by a mile in customer service, communication and timelines. More
by knee06
Employees Worked With
August 12, 2023
Great communication! Karl set my expectations well from the start which i really appreciated and I was in and out of there in less than two hours. Karl set my expectations well from the start which i really appreciated and I was in and out of there in less than two hours. More
by SKYELEW24
Employees Worked With
August 11, 2023
it was my first time to lease the car in USA but Kevin was so supportive to go through all processes and I was comfortable to lease VW car. thanks was so supportive to go through all processes and I was comfortable to lease VW car. thanks More
by max.omodaka
August 11, 2023
I received very excellent service during my first appointment here and I will definitely be going here for all future car services. appointment here and I will definitely be going here for all future car services. More
by elijahlitton
Employees Worked With
