Wellesley Volkswagen - Service Center

This is my second or third time being at Volkswagen since I bought the car in July. Supposedly when I brought my car in for a leaky tire which the staff at the service department did not find the nail that w I bought the car in July. Supposedly when I brought my car in for a leaky tire which the staff at the service department did not find the nail that was deep in my tire though they said they inspected it. They also did not find that there was a strut that was leaking at the front of the car. Today I have an SOS symbol coming on across my dashboard saying it's deactivated And calling there has been a challenge. Although I know the staff is trying to keep their patience my frustration with Volkswagen in Wellesley has been immense. I am trying to figure out if I should sell back your car because it doesn't seem to be a good car. And according to the Massachusetts lemon law, I have that right. I would like to work with Wellesley Volkswagen, but each time that I have to bring my car in I have to dedicate several hours have either a shuttle or pay for an Uber or arrange for somebody to pick me up and bring me back when I have two kids and a loaded schedule where I need my car and that's why I bought the car at Volkswagen because I needed a reliable affordable and decent car however, it's turning out that this car is not that at all More

Excellent service. Love to bring my car in. Sam my advisor is awesome as is the rest of the advisors. Love to bring my car in. Sam my advisor is awesome as is the rest of the advisors. More

Everything about my service was fantastic except they didn’t add coolant so within 3 days of my service my car keeps beeping that it needs coolant. They were kind on the phone and flexible to fix the pro didn’t add coolant so within 3 days of my service my car keeps beeping that it needs coolant. They were kind on the phone and flexible to fix the problem but it is annoying because I have to take time off work to get back to the dealership. More

Way too expensive. $200 for an oil change is getting close to Porsche prices, There service has been great, but the prices stink. Try to do better $200 for an oil change is getting close to Porsche prices, There service has been great, but the prices stink. Try to do better More

First time here for service. Good experience with Karl. Waiting time should have been shorter, but there were a lot cars there... Good experience with Karl. Waiting time should have been shorter, but there were a lot cars there... More

Unfortunate that the labor rates and time needed to change an oil sensor cable results in an invoice over $500. Does not seem reasonable. change an oil sensor cable results in an invoice over $500. Does not seem reasonable. More

Drew Rico is awesome. Always has my car ready promptly at the time he says. Always has my car ready promptly at the time he says. More

I had several issues with the service department where my husband purchased his car - lack of i formation, disorganized, mistake upon mistake. My experience with your dealership was seamless, very profession husband purchased his car - lack of i formation, disorganized, mistake upon mistake. My experience with your dealership was seamless, very professional and easy. More

Service is amazing here. They keep you informed through out the entire process and unlike most dealers if they don’t know they aren’t afraid to say they don’t and give you fa They keep you informed through out the entire process and unlike most dealers if they don’t know they aren’t afraid to say they don’t and give you false expectations. Sales and service at Wellesley Volkswagen are top tier. More

It was pleasant experience until i discovered that tire rotation was not performed, even though it was requested and paid for. Which raises a lot of questions regarding other services that were marked as d rotation was not performed, even though it was requested and paid for. Which raises a lot of questions regarding other services that were marked as done in the receipt. Overall it was alright, just a minor disappointment at the end. Mr. Christ was very helpful and knowledgable in regards of explaining and assisting. More