Wellesley Volkswagen - Service Center

Drew and Wellesley VW are amazing. Very transparent with suggested work and cost. Dealership even provides a video and commentary by the service technician. I’ve owned several VWs a Very transparent with suggested work and cost. Dealership even provides a video and commentary by the service technician. I’ve owned several VWs and would not think of going anywhere else for service. A big thank you to an honest dealership wanting to keep my VW running great! More

We are happy to have been customers for nearly twenty years - thank you very much! years - thank you very much! More

Rachel in the Service Department was wonderful as was Drew! I was comfortable and able to do work on my laptop as I waited. I have not been taking advantage of what Wellesley Volkswagen has to offer, but Drew! I was comfortable and able to do work on my laptop as I waited. I have not been taking advantage of what Wellesley Volkswagen has to offer, but I think I will start using your services more regularly now. Thank you for a great customer experience. More

Drew and the young women l interfaced with this time are excellent service providers. I feal very comfortable in that they tell myself and Wife Nancy Lam what needs to be done without a lot of pressure. excellent service providers. I feal very comfortable in that they tell myself and Wife Nancy Lam what needs to be done without a lot of pressure. More

Received outstanding customer service at my annual maintenance checkup! Thank you Wellesley VW! Sam (and Drew) -service advisors, are friendly and knowledgeable when setting up an appointment. They maintenance checkup! Thank you Wellesley VW! Sam (and Drew) -service advisors, are friendly and knowledgeable when setting up an appointment. They stay in touch while my car is in for service, then clearly explain if there are any additional service recommendations, as my car is a 2012. They are informative, not pushy. I have confidence that they have my best interest in mind. They simply want you to be driving a safe and reliable car. Sasha - mechanic, took great care with diagnosing and noting any concerns… so they can be addressed before they become problems. He finished the work in a timely manner. Heather is fantastic… she is friendly, well informed and very organized. She makes a great final impression when picking up your car and settling the bill. This is a team I trust. Thank you. More

Excellent service from Sam, Service Advisor. Explained in detail the unusual process of wheel alignment on my 2019 Jetta. It did not need the process. Explained in detail the unusual process of wheel alignment on my 2019 Jetta. It did not need the process. More

Dropped off the car and 8:30, and asked if the 30k maintenance could be done before 12, and they did it by 11! Super quick maintenance! Much appreciated, thank you! maintenance could be done before 12, and they did it by 11! Super quick maintenance! Much appreciated, thank you! More

Drew was good to work with and provided good professional pleasant service. The coffee was decent and I got a free car wash too. pleasant service. The coffee was decent and I got a free car wash too. More

Excellent customer service, kept in touch with me throughout the service visit. my only feedback was the 30 minute wait for the shuttle to work throughout the service visit. my only feedback was the 30 minute wait for the shuttle to work More

Samantha was amazing - I had to have a last-minute oil change before an unexpected 1200 mile drive and she was able to squeeze me in before I had to leave. Very appreciative! change before an unexpected 1200 mile drive and she was able to squeeze me in before I had to leave. Very appreciative! More