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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,199 Reviews

1,199 Reviews of Wellesley Volkswagen - Service Center

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January 04, 2024

I highly recommend Drew and Wellesley VW. Drew is always transparent and kind and provides excellent and timely service. I so appreciate that he knows me and takes every extra step to make su More

by TTom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2024

Always get done on time and excellent service! Drew is the best! I am happy with my car all the time! More

by TIBETANKARMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2024

Drew is an exceptional customer service rep and a credit to Wellesley VW. He was proactive suggesting alternative services and friendly to work with. I'd highly recommend his shop when servicing your VW. More

by geoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2024

Samantha was incredibly helpful in getting me in quickly to resolve my issue, despite the fact I didn't have an appointment. She understood it was a bit of an emergency and was very accomodating. I always More

by ARRUPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
January 01, 2024

Very friendly and knowledgeable. Great customer service and communication. Waiting area is clean and functional. More

by ALLISON.COUTTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2024

Smooth and easy - love bringing my car for service to Wellesley VW. Will call them next time for sure. More

by CAROLINESTONE78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2023

I highly recommend VW Wellesley and Drew for their exceptional service and customer-focused approach. It’s rare to find someone so dedicated and skilled in their profession. Thank you for a job well d More

by KADIRMAHMUTOGLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2023

You can always count on Wellesley VW service department for dependable service. Customer service is always pleasant and professional. More

by ANN.ROMANOWSKI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather ? The receptionist in the Service Department , Samantha Briody, Bob Berfield
December 28, 2023

We have always found the service at Wellesley VW to be of the highest quality. Drew was a true professional and he kept us apprised of the status of repairs, calling to get authorization for any required add More

by FOXFIRE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2023

The team regularly goes above and beyond to schedule and deliver. Power went down and they still completed the work. Will continue to go back. More

by mcbeckwith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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