Wellesley Volkswagen - Service Center

I had to call after 3 months to see if the part you needed to order had come in. You should have called when it arrived and didn't. Then you scheduled an appointment which you then cancelled and delaye needed to order had come in. You should have called when it arrived and didn't. Then you scheduled an appointment which you then cancelled and delayed three weeks. The problem was not fixed after a day and a half because it needed a part you didn't have in stock. It's now back ordered, another 5-6 week delay. More

Drew was extremely helpful and accommodative, provided me with transportation and was friendly about it. with transportation and was friendly about it. More

After buying a 2020 Jetta at the Wellesley dealership, several days later the steering wheel locked. Karl and service team, did everything they could to get the new parts and the car back on the road--fas several days later the steering wheel locked. Karl and service team, did everything they could to get the new parts and the car back on the road--faster than it seemed possible initially. Quick loaner car availability. Great communication. Much appreciated. More

Just a routine maintenance took 3 hours to complete. It seems too long to wait. Hope do better next time. Thanks It seems too long to wait. Hope do better next time. Thanks More

Prompt communication and service. I appreciated that all the information was given ahead of time. I appreciated that all the information was given ahead of time. More

Superb, professional service. Drew was clear and helpful through the repair process. He was able to fit me in for an emergency repair and get me up and running again. Drew was clear and helpful through the repair process. He was able to fit me in for an emergency repair and get me up and running again. More

Excellent and quick service. Very friendly and professional. Thank you Karl and the VW team! Very friendly and professional. Thank you Karl and the VW team! More

Excellent service, thanks again Karl. Car was in for service, work was done well and in very short time. Car was in for service, work was done well and in very short time. More

I was impressed with their exceptional service. The staff were friendly and the technicians expertly and quickly addressed my car's issues. They were transparent about costs and procedures, providi The staff were friendly and the technicians expertly and quickly addressed my car's issues. They were transparent about costs and procedures, providing peace of mind. The comfortable waiting area and the efficient service were added bonuses. My car has been running smoothly since. Highly recommend this center for reliable and professional VW care. More

Great service and communication from Drew and the whole team. Glad to have them caring for my car. team. Glad to have them caring for my car. More