Wellesley Volkswagen - Service Center

It's always easy to speak with the service department, and I feel as if they pay attention to my vehicles needs which I greatly appreciate. I truly cannot say enough about my experiences with Wellesley VW and I feel as if they pay attention to my vehicles needs which I greatly appreciate. I truly cannot say enough about my experiences with Wellesley VW as they always seem to surprise me with their professionalism, not to mention keeping our VW vehicles in perfect running condition without any doubts. Peace of mind comes easily after having our VWs serviced here. More

Terrible I booked the car in weeks ahead, delivered on a Wednesday 6.30 am. Nobody looked at it or called till Thursday (for Friday noon pickup). On Friday was I booked the car in weeks ahead, delivered on a Wednesday 6.30 am. Nobody looked at it or called till Thursday (for Friday noon pickup). On Friday was told that a mechanic had dropped and broken a part (NOX sensor?) and there were none in the US so I would need a loaner for a week or so. Since I was about to travel I explained I would need the loaner for over a month - suddenly the part was found, and the car would probably be ready for Saturday. On Friday I collected the loaner, which was almost out of gas! Nobody called on Saturday to say if the car was ready or not. Along the way Matt explained "there are other VW service centers you can go to" (indeed, there are). Untimely and poor service. Drew (IMHO an excellent employee) was helpful but that can only go so far when the service is so awful, the laoner car so low on gas, the communication so poor and Matt's quote. More

Amazing Experience At Wellesley VW Made my car buying process easy and seamless. Would highly recommend this dealership. Eric was excellent and got me the best deal. Definitely use this Made my car buying process easy and seamless. Would highly recommend this dealership. Eric was excellent and got me the best deal. Definitely use this dealership if you want the best price. More

Keep coming back! I’ve been a customer of VW Wellesley for 3 years now and am continually impressed with the level of service and kindness of the dealership. Your custo I’ve been a customer of VW Wellesley for 3 years now and am continually impressed with the level of service and kindness of the dealership. Your customer service is a big part of why I continue to service my vehicle at your location. Thanks for everything, you make it easy and enjoyable owning a VW. More

Above and beyond My service advisor Nicholas went above and beyond the call of duty to help me when my battery died and I could not start the car and his willingness t My service advisor Nicholas went above and beyond the call of duty to help me when my battery died and I could not start the car and his willingness to help is greatly appreciated. My vehicle would not start after going grocery shopping across the street, he walked over and jump started my vehicle and drove it to the dealer to have the battery replaced. He also accommodated me to get the car checked before a long trip. So thanks to him and Wellesley Volkswagen my car was prepared for the trip. This kind of service is why I bought my car at Wellesley Volkswagen. More

Poor, subpar service department I love VWs. My first car 35 years ago was a VW and I've always been a fan. In fact I had only VWs until an absolutely terrible experience with a lem I love VWs. My first car 35 years ago was a VW and I've always been a fan. In fact I had only VWs until an absolutely terrible experience with a lemon and poor service turned me off the brand. After a few BMWs, Saabs (remember them?) and an Audi, I went back to VW for my current car (Golf GTI). Terrific car. Love it. Not a single warranty claim. Very reliable. Too bad the service department at Wellesley VW isn't as good as the cars they sell. The reps that greet you when dropping off the car for servicing are, at best, indifferent, apathetic and disinterested. There is no welcome, there is no eye contact, there is no actual interest in you as a person, let alone a customer, or the issues your car may be experiencing. It's basically "Name? Give me the keys. Ok, we'll call you when it's ready. Next." So, you have to ask to learn more about what the service will entail, what it might cost. Heaven forbid you ask a specific question, as you definitely won't get an answer, but rather a vague "the mechanic has to look at it... we'll call you later." This poor customer service is bad enough, but it's far worse when the service needed is not explained adequately and/or the service performed is not done correctly. To wit, in my case an issue was misdiagnosed and explained to me as an unnecessary fix, one that could wait several months at least until my next annual service. Fast forward a few months and that initial issue? It turns out it wasn't insignificant at all and should have been fixed right away. As a result, the problem has gotten significantly worse and I'm now faced with a several thousand dollar bill. If Wellesley VW has made the correct diagnosis originally, I could have fixed the car for a few hundred dollars. The worst part? Absolutely no sense of accountability or responsibility from Wellesley VW. Even though I have all the paperwork from them, they dispute it... think about that... they dispute their own records! Frustrating, to say the least. Insulting really. And such a shame, given how great the cars are. This lack of service is so extreme that I won't be getting that new GTI. Way to go, Wellesley VW Service Department. You just lost your sales team what I imagine is a much-needed sale. More

Great service team Nick & Matt are excellent, great team, great service. I wouldn’t go elsewhere for mine or my wife’s Volkswagens. Keep up the good work! Nick & Matt are excellent, great team, great service. I wouldn’t go elsewhere for mine or my wife’s Volkswagens. Keep up the good work! More

Great Service!!!!! I've been servicing my Volkswagen at Wellesley VW for a few years now. I live closer to another VW dealership but I continue to make the extra 25 minu I've been servicing my Volkswagen at Wellesley VW for a few years now. I live closer to another VW dealership but I continue to make the extra 25 minute drive to Wellesley for service. The service department is friendly and knowledgeable.. If you own a VW I recommend you visit Wellesley. More

Service with a Smile I've been going to VW of Wellesley for about a year now. I switched from my last place because this service department is much better than the last. I I've been going to VW of Wellesley for about a year now. I switched from my last place because this service department is much better than the last. I never feel like they are taking advantage of me and will truly tell me what my car needs and will explain anything I have questions about. The guys there are great and the reason I keep bringing my car back. More