Wellesley Volkswagen - Service Center

We had bought a brand new VW Golf TDI 2011 and had problems with the car stalling. We were looking around for a convenient location, near work (Wellesley College) where we could drop off the car for problems with the car stalling. We were looking around for a convenient location, near work (Wellesley College) where we could drop off the car for service (we had bought the car a month before) at a dealer in a different suburb. I called service, introduced myself and explained why we were interested in using Wellesley Toyota. I was not being unreasonably lengthy, and before I was ten words into my talk, he said, in a disintersted voice "How can I help you?" I started again, but was again interrupted. On the face of it, it sounded as if he had not heard a word I was saying, nor could care less. I told him that perhaps I would go back to the other dealer, where, for better and worse, they listened to their customers, paiful as this sometimes may be. That was the end of the conversation. VW in Wellesley may be very competent, but a little empathy would have gone a long way. When your brand new car has a safety problem, you expect a little patient. I do not know his name; he did not offer it. This happened at about 8:50 AM on 16 February. More

I always have my VW serviced at Wellesley because they are always fair on the price and stand behind their work. Whenever I've had any sort of problem, they fit me in that day and either get it repaired are always fair on the price and stand behind their work. Whenever I've had any sort of problem, they fit me in that day and either get it repaired while I wait or get me a loaner. They do not play any of the games that some of their competitors do. They are honest and get the job done for you. If you need to have your car servied, I would recommend taking it to Wellesley VW and asking for Ian. More

I had an issue with my New Beetle - it was leaking water in the back window. I brought it to Wellesley VW and it turned out to be EXTREMELY difficult to diagnose - took several months to fix. The leak did in the back window. I brought it to Wellesley VW and it turned out to be EXTREMELY difficult to diagnose - took several months to fix. The leak didn't have a real pattern to it. Sometimes it would rain a lot & no leak, and other times just a little bit of rain would set it off. I was getting extremely frustrated with the CAR, but Ian & the service team at Wellesley VW kept taking it back to try again. They even got an expert from VW to check it out & he had never seen anything like it. FINALLY, they determined that my poor car had a defective sunroof and replaced the entire sunroof mechanism. It has been almost a year since this was fixed and it's working GREAT! I applaud Ian for NEVER giving up and taking ownership of the problem. Not once did he turn me away or make me feel like I was being a demanding customer. He was always there, ready to try again and even apologized for not having fixed it as they thought. Hopefully my car won't give me another mystery like this one, but if it does at least I can count on a great service department as well as excellent customer service. Great job! More

I had issues that needed to be resolved regarding my new car, starting with the airbag light being on. After discovering that it was covered under a recall, Ian quoted me on a 3 hour repair time. I also bro car, starting with the airbag light being on. After discovering that it was covered under a recall, Ian quoted me on a 3 hour repair time. I also brought up a few wear-and-tear problems and little bugs that came up over a 500 mile trip. He went above and beyond to take care of everything at no charge to me, and was done an hour early! I had to stop flirting with a cute barista at the Starbucks across the street to pick up my baby. All in all, a great experience. More

I have visited Wellesley VW several times to service my 2002 Cabrio. The work is always completed promptly and thoroughly, and the service advisors are friendly and patient and explain the work being done 2002 Cabrio. The work is always completed promptly and thoroughly, and the service advisors are friendly and patient and explain the work being done in an easy to understand manner. I believe that Wellesley VW provides a fair and accurate estimate of the repair work to be completed, and I would definitely recommend them. More

My family has leased two cars from Wellesley Volkswagon and my experience each time is a positive and wonderful one. My husband and I recently went in for service on our Passat and ended up trading the Pa and my experience each time is a positive and wonderful one. My husband and I recently went in for service on our Passat and ended up trading the Passat and leasing another car, the CC. We spoke to Aurelio Pabon who was so pleasant and amazing to work with. He made everything so easy and stress free, he took care of the paperwork and even had the car ready to take home by the end of our visit. I would definitely recommend this dealership to my friends and will continue to purchase vehicles from Volkswagon because they are one of the best dealers in Boston! More

Within 10 days after purchasing a certified used 2007 Passat I was "fortunate" enough to quickly discover that 5-6 rear-window defrost grid-lines were defective. I brought the car in straight away and wa Passat I was "fortunate" enough to quickly discover that 5-6 rear-window defrost grid-lines were defective. I brought the car in straight away and was told by Ian "we'll take care of it" and of course at no charge. I had an appointment for the following week, rear window was completely replaced, and car nicely detailed to boot. More

I am giving Wellesley VW a very high grade because the service department ALWAYS goes above and beyond the call of duty for me--each and every time I enter their doors and I have been going to Wellesley V service department ALWAYS goes above and beyond the call of duty for me--each and every time I enter their doors and I have been going to Wellesley VW for several years now. Ian Bray, Michael DOmings, Mike Kandalaft, Jamie Mitchell are all THE VERY BEST! Each one makes the time to see me about any issues and to look at my car, converse with me about any problems, and they always display wonderful, gentleman-like behaviour. Very rare these days!!! I have had a couple of occasions where kind of bizarre things happened to my car (all my fault) and they never questioned me about the incidents. I have always been treated with the utmost respect. I really enjoy these guys and the whole staff. Joan is always so pleasant to deal with, too. Overall, one fabulous organization!!! Kudos to all! Barbara Camp More

I am a exisiting customer at Wellesley Vw. I own an I am a exisiting customer at Wellesley Vw. I own an older Volkswagon that is somewhat problematic. When I arrived at the dealership and spoke with I am a exisiting customer at Wellesley Vw. I own an older Volkswagon that is somewhat problematic. When I arrived at the dealership and spoke with the Asst. manager Michael Domings he put my mind at ease the all the work would be completed in a timely manner. This was more than true. Michael not only diagnosed my car but made arrangements for me to have a rental car waiting. I can say when owning an older model car I sometimes worry about the work being done honestly and at a reasonable price. I felt my trip to Wellesley VW was pleasant and stress free. I would refer to anyone looking for a dealership with friendly, knowledgable employees to Wellesley VW. More

I've had VW's for over 10 years and have really loved working with Wellesley VW. This particular time I had a regular service schedule and needed my windshield replaced, they truly went above and beyond working with Wellesley VW. This particular time I had a regular service schedule and needed my windshield replaced, they truly went above and beyond. Not only did Jamie schedule the 3rd party to come fix the windshield but he worked with my insurance company to make sure it was covered and I was not charged. Mike also went above and beyond with the regular service, explained absolutely everything and let me know of upcoming service I should plan on. This service team is actually a factor in my deciding what kind of care to get when my lease is up! More