Wellesley Volkswagen - Service Center

I have been using these guys for service since Bernardi VW closed a few years back. I have always found them to be honest, dependable and reasonable. They have squeezed me in on more than one occasion when VW closed a few years back. I have always found them to be honest, dependable and reasonable. They have squeezed me in on more than one occasion when I've been in a jam. As a result of the level of service that we've received over the years, we just purchased a new Tiguan for our daughter from them. We found their sales dept. to be equally as helpful and accommodating. More

This service dept is the best around without a doubt. No other dealers even come close. I wouldn't trust anyone else with my car. other dealers even come close. I wouldn't trust anyone else with my car. More

Mike and his crew are very dependable. They are true to their word. What ever issues I have encountered they took care of the problem with Volkswagon. their word. What ever issues I have encountered they took care of the problem with Volkswagon. More

I recommend Aurelio most highly. He is I recommend Aurelio most highly. He is knowledgeable,articulate and very pleasant to talk with. He puts one at ease by his relaxed manner. No press I recommend Aurelio most highly. He is knowledgeable,articulate and very pleasant to talk with. He puts one at ease by his relaxed manner. No pressure is exerted and questions are answered clearly and thoroughly. I was somewhat hesitant of the Jetta I previously thought I would buy but he convinced me to look at another model which indeed met my expectations. I leased the car without hesitation. Now that I have driven it I can confirm that I am very pleased with it. I am also grateful to Aurelio for his excellent assistance More

I had been a service customer of Wellesley VW since around 1978. They had taken care of my family’s cars 1 Cabriolet,2 Mazdas (when you were a dealer), 1 Golf, and 3 Jettas which had all available 4 around 1978. They had taken care of my family’s cars 1 Cabriolet,2 Mazdas (when you were a dealer), 1 Golf, and 3 Jettas which had all available 4 and 6 cylinder variations. Three years ago I opted to try a Hyundai and although the car was OK, I could not find a Service department that came even close to the level of responsiveness and expertise of Wellesley VW. That’s one of the main reasons I bought my new VW Tiguan from your dealership this June. It’s good to be back. My wife traded her Jetta 3 ½ years ago for an Forester. Even though she likes her car almost as much as the Jetta wagon she traded, Subaru service departments are nothing like yours. The quality difference is hard to miss. More

Over the years, I have been bringing my car to Wellesley VW for service and could not be more pleased with their professionalism, honesty and timeliness. Ian is very thorough in explaining the work that n VW for service and could not be more pleased with their professionalism, honesty and timeliness. Ian is very thorough in explaining the work that needs to be completed on the car and answering my questions. More

Ive been bringing my R32 to this place for service for the last 4 years. The staff in knowledgable and friendly, unlike the dealership where I purchased the car. Their prices are fair and I've never had a the last 4 years. The staff in knowledgable and friendly, unlike the dealership where I purchased the car. Their prices are fair and I've never had an issue.. I wouldn't hesitate to recommend them to anyone. More

I brought my car in for service and everything went well. Upon picking up my car, my sales person, Aurelio Pabon, greeted me and asked how me and my family were doing. He mentioned some of the new models tha Upon picking up my car, my sales person, Aurelio Pabon, greeted me and asked how me and my family were doing. He mentioned some of the new models that just came out and asked if I was enjoying my new VW CC. Aurelio is a very customer focused sales person who does a great job in treating everyone he works with in a very professional and respectful manner. I will be buying my next car from Aurelio at Wellesley Volkswagen. More

I started to notice that the check engine light would come on periodically on my '06 Jetta GLI. Then it stayed on, so I brought it to Wellesley VW. Ian had it checked out and they saw a few cylinder mi come on periodically on my '06 Jetta GLI. Then it stayed on, so I brought it to Wellesley VW. Ian had it checked out and they saw a few cylinder misfires, resolved that, cleared the codes and had me back on my way in short order. This was good for a few days, then the check engine light came back on, so we repeated the process. Ian apologized, had it looked at again, and the same thing occurred. The check engine light came back on again after a few days. I called Ian back, and he was very apologetic that this kept occurring and arranged for me to leave the car for a few days and got me a rental so they could get to the bottom of the issue. I was getting quite frustrated with my vehicle, but Ian had a great attitude, was very helpful at each step, and was determined to get this resolved for me. It turned out to be a very difficult situation, and they had to call in an expert from VW to come in a spend some time with it. It was something that was quite rare and turned out to be multiple cylinder misfires that were not easily resolved, but they did. It has been working great for sometime now, and runs better than ever! I have to thank Ian for his helpfulness, great attitude, and willingness to go above and beyond in getting this issue rectified for me. I'm sure it got to be frustrating on his end, but he never made me feel as though he was, and was there each step of the way working on this for me. I know that if I have any issues with my vehicle going forward I would not hesitate to bring it right back to Wellesley VW, and would recommend them to anyone. Their service department is great and the customer service is excellent. Thank you!! More