Wellesley Volkswagen - Service Center

I had issues that needed to be resolved regarding my new car, starting with the airbag light being on. After discovering that it was covered under a recall, Ian quoted me on a 3 hour repair time. I also bro car, starting with the airbag light being on. After discovering that it was covered under a recall, Ian quoted me on a 3 hour repair time. I also brought up a few wear-and-tear problems and little bugs that came up over a 500 mile trip. He went above and beyond to take care of everything at no charge to me, and was done an hour early! I had to stop flirting with a cute barista at the Starbucks across the street to pick up my baby. All in all, a great experience. More

I have visited Wellesley VW several times to service my 2002 Cabrio. The work is always completed promptly and thoroughly, and the service advisors are friendly and patient and explain the work being done 2002 Cabrio. The work is always completed promptly and thoroughly, and the service advisors are friendly and patient and explain the work being done in an easy to understand manner. I believe that Wellesley VW provides a fair and accurate estimate of the repair work to be completed, and I would definitely recommend them. More

My family has leased two cars from Wellesley Volkswagon and my experience each time is a positive and wonderful one. My husband and I recently went in for service on our Passat and ended up trading the Pa and my experience each time is a positive and wonderful one. My husband and I recently went in for service on our Passat and ended up trading the Passat and leasing another car, the CC. We spoke to Aurelio Pabon who was so pleasant and amazing to work with. He made everything so easy and stress free, he took care of the paperwork and even had the car ready to take home by the end of our visit. I would definitely recommend this dealership to my friends and will continue to purchase vehicles from Volkswagon because they are one of the best dealers in Boston! More

Within 10 days after purchasing a certified used 2007 Passat I was "fortunate" enough to quickly discover that 5-6 rear-window defrost grid-lines were defective. I brought the car in straight away and wa Passat I was "fortunate" enough to quickly discover that 5-6 rear-window defrost grid-lines were defective. I brought the car in straight away and was told by Ian "we'll take care of it" and of course at no charge. I had an appointment for the following week, rear window was completely replaced, and car nicely detailed to boot. More

I am giving Wellesley VW a very high grade because the service department ALWAYS goes above and beyond the call of duty for me--each and every time I enter their doors and I have been going to Wellesley V service department ALWAYS goes above and beyond the call of duty for me--each and every time I enter their doors and I have been going to Wellesley VW for several years now. Ian Bray, Michael DOmings, Mike Kandalaft, Jamie Mitchell are all THE VERY BEST! Each one makes the time to see me about any issues and to look at my car, converse with me about any problems, and they always display wonderful, gentleman-like behaviour. Very rare these days!!! I have had a couple of occasions where kind of bizarre things happened to my car (all my fault) and they never questioned me about the incidents. I have always been treated with the utmost respect. I really enjoy these guys and the whole staff. Joan is always so pleasant to deal with, too. Overall, one fabulous organization!!! Kudos to all! Barbara Camp More

I am a exisiting customer at Wellesley Vw. I own an I am a exisiting customer at Wellesley Vw. I own an older Volkswagon that is somewhat problematic. When I arrived at the dealership and spoke with I am a exisiting customer at Wellesley Vw. I own an older Volkswagon that is somewhat problematic. When I arrived at the dealership and spoke with the Asst. manager Michael Domings he put my mind at ease the all the work would be completed in a timely manner. This was more than true. Michael not only diagnosed my car but made arrangements for me to have a rental car waiting. I can say when owning an older model car I sometimes worry about the work being done honestly and at a reasonable price. I felt my trip to Wellesley VW was pleasant and stress free. I would refer to anyone looking for a dealership with friendly, knowledgable employees to Wellesley VW. More

I've had VW's for over 10 years and have really loved working with Wellesley VW. This particular time I had a regular service schedule and needed my windshield replaced, they truly went above and beyond working with Wellesley VW. This particular time I had a regular service schedule and needed my windshield replaced, they truly went above and beyond. Not only did Jamie schedule the 3rd party to come fix the windshield but he worked with my insurance company to make sure it was covered and I was not charged. Mike also went above and beyond with the regular service, explained absolutely everything and let me know of upcoming service I should plan on. This service team is actually a factor in my deciding what kind of care to get when my lease is up! More

I have been dealing with Wellesley Volkswagen since the 1960's. I think that under this current ownership team, they have assembled a fantastic service team. I deal primarily with Ian Bray, and Ian consi 1960's. I think that under this current ownership team, they have assembled a fantastic service team. I deal primarily with Ian Bray, and Ian consistently goes above and beyond my expectations when servicing my Golf TDI. I cannot state how helpful everyone is in their service department. When necessary, Ian qwill escort me to the service area where my vehicle is beibng serviced to show me and consult with the technicain about something they have discovered or which may need correction in the near future. They provide the option to me to defer or have the item fixed during that visit. This is especially helpful since many times they have to 'undo' things again that are current apart for the current service, so in the long run, my repair costs are less overall. This is what exceptional customer service is all about. I will not hesitate using them for my VW service, nor would I hesitate to recommend them to others. More

This review is for the PARTS DEPT at Wellesley. I was in need of an extra storage drawer to go under my seat (an uncommon part) which Dave was able to quickly track down and order for me. Aside from a mino need of an extra storage drawer to go under my seat (an uncommon part) which Dave was able to quickly track down and order for me. Aside from a minor snafu with their email system, the service was excellent. Even better, their price came in lower than the best web price! Way to go Dave! More

I have been having my 2007 Eos serviced at Wellesley VW since February 2007, when I bought the new car. The service department - behind the desk and the mechanics - are all wonderful, helpful, friendly, a since February 2007, when I bought the new car. The service department - behind the desk and the mechanics - are all wonderful, helpful, friendly, accommodating, and do great work. Strangers keep complimenting my car and asking if my 3-year-old car is new - because I wash it, and because the service department takes such good care of it! More