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Wellesley Volkswagen - Service Center
Wellesley, MA
1,285 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,285 Reviews of Wellesley Volkswagen - Service Center
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May 31, 2021
Drew Ricci, Service Dept. kept me informed of all the additional repairs needed and the cost including showing me repair parts on line. Originally just scheduled the yearly maintenance appointment. additional repairs needed and the cost including showing me repair parts on line. Originally just scheduled the yearly maintenance appointment. More
by CMSLIWIN
Verified CustomerEmployees Worked With
May 31, 2021
Friendly customer rep, kept me informed. Good Snacks. Fast wifi. This is a very good service experience. The ID.4 does not require a lot of maintenance but I am glad I performed the ID4 double check at W Fast wifi. This is a very good service experience. The ID.4 does not require a lot of maintenance but I am glad I performed the ID4 double check at Wellesley Volkswagen. More
by pkshiu
Employees Worked With
May 27, 2021
So happy with VW Wellesley overall. Great timely service and reps. The Salesman Eric showed me the new ID wagon which I am interested to buy in the future. The service rep was waiting for me when I arrived and reps. The Salesman Eric showed me the new ID wagon which I am interested to buy in the future. The service rep was waiting for me when I arrived and I didn’t have to wait. More
by EGH70
May 19, 2021
I have worked with TJ Jabour many times for service on our vehicles. He has always been incredibly responsive and has met every commitment as promised. our vehicles. He has always been incredibly responsive and has met every commitment as promised. More
by Joe
Employees Worked With
TJ Jabour
May 14, 2021
I have an excellent experience with Wellesley Volkswagen. The team is perfect. They work so fast and professional. And coffee in the coffee machine is tasty. Volkswagen. The team is perfect. They work so fast and professional. And coffee in the coffee machine is tasty. More
by KYREN
Employees Worked With
TJ Jabour
May 11, 2021
The whole experience was just fine. The service was done professionally and quickly! They were able to take my care in early and finished sooner than expected. Always a pleasure dealing with Wellesley VW. professionally and quickly! They were able to take my care in early and finished sooner than expected. Always a pleasure dealing with Wellesley VW. More
by Chipstah
Employees Worked With
May 06, 2021
Done quickly! TJ reassured me that the piece that my car needed was in stock. He used past experiences to diagnosis my car this way it was done efficiently. He relayed message to Karl who helped me in perso needed was in stock. He used past experiences to diagnosis my car this way it was done efficiently. He relayed message to Karl who helped me in person at my appointment. Dropped off my car and came back to it being all set! Very friendly and knowledgeable team at the service department! More
by joniboop
May 04, 2021
Excellent dealership, the staff is knowledgeable and always willing to answer any questions. The pricing is fair and the work is done right the first time. always willing to answer any questions. The pricing is fair and the work is done right the first time. More
by billc508
April 30, 2021
Felt big time scammed. Came into buy windshield wipers and then mentioned I had heard a loud muffler type sound in my trunk.Paid $100.00 to get it diagnosed. Drew came out with a bill for $1,700.00 to rep and then mentioned I had heard a loud muffler type sound in my trunk.Paid $100.00 to get it diagnosed. Drew came out with a bill for $1,700.00 to replace both the wheel bearings and springs and that it was so much better not to have an inspector come out. Sounded high in price to me considering it was going through a warranty policy I paid $2,800.00 for. After paying the $100.00 and waiting two hours for the results , i was told because of my high deductible it would cost me $ 1,200.. I left and went to a second certified vendor who had maintained my 2009 Audi A8, He found out, after his and the warranty inspector’s results, that the springs did not have to be replaced but the shocks did. So disappointing with my first experience with your dealership. You should be so ashamed! More
by JBMKTGEDGE
Employees Worked With
April 29, 2021
I have always liked my relationship with Wellesley VW and used it exclusively for my 2021 Beetle since I moved to Natick in 2016. However, I feel my faulty brakes should’ve been detected and questioned and used it exclusively for my 2021 Beetle since I moved to Natick in 2016. However, I feel my faulty brakes should’ve been detected and questioned during my last 70,000 service March 12- but they weren’t. They started to squeal about 2weeks ago and when I took my Beetle in for a look-see 4/27, an entire brake replacement was performed. I need my car to be safe. More
by JOANNADKING
Employees Worked With
