Wellesley Volkswagen - Service Center

This is a really well run service department. Excellent communication and follow up. Work is clearly articulated and the estimates are accurate. When there are service options they take the time to expla communication and follow up. Work is clearly articulated and the estimates are accurate. When there are service options they take the time to explain the pros/cons trade offs etc. no pressure. Super courteous. More

Drew and the team at Wellesley VW are great. Drew is easy to work with, does what he says he's going to do, and in the time he says he's going to do it. I trust Drew to take care of my vehicle and to do so i to work with, does what he says he's going to do, and in the time he says he's going to do it. I trust Drew to take care of my vehicle and to do so in an honest and upfront manner. It was a refreshing experience taking my car to Wellesley VW and I will gladly make the extra drive from my house in Boston to service it here. More

Dealt with: Drew RicciAssistant Service ManagerAn Dealt with: Drew Ricci Assistant Service Manager An outstanding service issue that had fallen through the cracks due to employee turnover. Drew p Dealt with: Drew Ricci Assistant Service Manager An outstanding service issue that had fallen through the cracks due to employee turnover. Drew picked up the ball and ran with it. Prompt attention to detail and a resolution to the matter with a detail thrown in as well. Did the right thing even though no one was really looking. Highly recommend. More

I absolutely love Drew ! He is amazing! The service I absolutely love Drew ! He is amazing! The service department goes above and beyond to make the customer HAPPY! Keep up the great work! Thank You I absolutely love Drew ! He is amazing! The service department goes above and beyond to make the customer HAPPY! Keep up the great work! Thank You More

Great service and communication. Supplied me with a loner car which was a huge help. Service was completed on time and whole experience was great! car which was a huge help. Service was completed on time and whole experience was great! More

Drew was helpful. I did not have to wait to check in. The refreshments were good and the waiting area was functional and clean. Thank you refreshments were good and the waiting area was functional and clean. Thank you More

Drew, Karl, Heather and Matt run a tight ship and I wouldn’t service my Audi anywhere else. I was in and out quick and the job was done correct. I would recommend Wellesley VW to any friends and family wouldn’t service my Audi anywhere else. I was in and out quick and the job was done correct. I would recommend Wellesley VW to any friends and family! More

Excellent service experience. I am always impressed with Wellesley Volkswagen. The service is thorough, fairly priced and they always deliver when they promise. Staff is friendly and professional. Wellesley Volkswagen. The service is thorough, fairly priced and they always deliver when they promise. Staff is friendly and professional. More

All work done as specified and on time. Very courteous staff. No issues at all. I'll be back here for service when I need it. staff. No issues at all. I'll be back here for service when I need it. More