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Wellesley Volkswagen - Service Center
Wellesley, MA
1,285 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,285 Reviews of Wellesley Volkswagen - Service Center
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July 13, 2021
Wellesley VW service is super! Great customer service - actually worked to SAVE me money - and service was a lot faster than I anticipated! Great cars, great service!! actually worked to SAVE me money - and service was a lot faster than I anticipated! Great cars, great service!! More
by TSPILLAN
Verified CustomerEmployees Worked With
July 12, 2021
Great customer service once again! Sam was awesome and the shuttle was super convenient! The service was completed way faster than I had anticipated. Having purchased 2 cars within a 6 month period (oth the shuttle was super convenient! The service was completed way faster than I had anticipated. Having purchased 2 cars within a 6 month period (other car from another dealership) VW Wellesley blows away other dealerships in the area from Sales to Service. More
by petermcl007
Employees Worked With
Samantha
July 08, 2021
The Wellesley VW service department is top notch. Never any issues. Special shout out to Matt Pitts (Service Manager) and Sam Briody (Service Advisor). Ed Braga any issues. Special shout out to Matt Pitts (Service Manager) and Sam Briody (Service Advisor). Ed Braga More
by Ed B
Employees Worked With
Sam Briody, Matt Pitts
July 04, 2021
I am so disappointed in Wellesley VW. I purchased my Golf from them four years ago. It has only 15,000 miles on it. At the "4-year or 40,000-mile service" check last week, (which cost $700) I was told Golf from them four years ago. It has only 15,000 miles on it. At the "4-year or 40,000-mile service" check last week, (which cost $700) I was told that the "damaged front radar sensor needs to be replaced," at a cost of almost $1900! For a second opinion, I took it to the well-respected Boston VW service center, in Watertown, and learned after more than three hours of testing that there were NO faults indicated at all, and that it only needed a new bezel (guard) over the sensor because the bezel was bent. That new part cost $15, plus $180 in labor..a far cry from the $1900 that I felt I was being pushed toward at Wellesley VW (where I was even encouraged to call my insurance company that night to see if it was covered!) I can't help but feel that because I am an older women that I was being taken advantage of at Wellesley VW. Needless to say, that was my last visit. More
by A happy "Golf"er!
Employees Worked With
July 01, 2021
Thanks a lot to Wellesley VW and especially Eric Tonkonogy for a great experience leasing my new VW. It is great when all your questions are answered not only by professionals, but simply nice peopl Tonkonogy for a great experience leasing my new VW. It is great when all your questions are answered not only by professionals, but simply nice people. Will definitely come back in 3 years. More
by Katya V
Employees Worked With
June 28, 2021
Great service department - very good communication and timely service in particular. They even proactively applied a coupon for our benefit - which was a very minor savings but appreciated nonetheless. timely service in particular. They even proactively applied a coupon for our benefit - which was a very minor savings but appreciated nonetheless. More
by jay.pluhar
Employees Worked With
June 24, 2021
I needed Service for my car to go on a long trip South. I discussed with Karl the different options. He called me early in the day, we agreed on a plan given the tech's investigations. With coupons appl I discussed with Karl the different options. He called me early in the day, we agreed on a plan given the tech's investigations. With coupons applied, the cost was reasonable and I'm confident in the car's capability to make the trip. More
by PDGREEN
Employees Worked With
June 22, 2021
They got me in for an emergency repair. It’s not the first time they’ve been so responsive. first time they’ve been so responsive. More
by rayboston
June 22, 2021
Another good experience at Wellesley VW. The service and repair work is accurate and fairly priced.. The facility is clean and a comfortable place to wait. The staff is knowledgeable and willing to answer q repair work is accurate and fairly priced.. The facility is clean and a comfortable place to wait. The staff is knowledgeable and willing to answer questions about the work. More
by billc508
June 18, 2021
Drew Ricci was great. He helped me figure out a glitch with the VW Care maintenance plan on my Golf R so that I could use it at Wellesley VW. (I bought the car out of state and that dealer forgot to activ with the VW Care maintenance plan on my Golf R so that I could use it at Wellesley VW. (I bought the car out of state and that dealer forgot to activate the plan.) When the issue was fixed, he was super helpful and friendly in performing the 3 year maintenance and a couple other little things the car needed. In and out in a couple hours, and he checked in a couple times to update me. Not living in Wellesley, I have a few other dealers I could go to for service, and while I can't make comparisons, I've been really happy with the job the Wellesley team has done in the three years I've owned my (first) VW. Thanks, Drew! More
by Jon
Employees Worked With
