Wellesley Volkswagen

Above and beyond My service advisor Nicholas went above and beyond the call of duty to help me when my battery died and I could not start the car and his willingness t My service advisor Nicholas went above and beyond the call of duty to help me when my battery died and I could not start the car and his willingness to help is greatly appreciated. My vehicle would not start after going grocery shopping across the street, he walked over and jump started my vehicle and drove it to the dealer to have the battery replaced. He also accommodated me to get the car checked before a long trip. So thanks to him and Wellesley Volkswagen my car was prepared for the trip. This kind of service is why I bought my car at Wellesley Volkswagen. More

First Volkswagen - Incredible Experience Our family has purchased over 20 vehicles from the Colonial Automotive Group, but this was my first purchase from Wellesley Volkswagen. My daughter h Our family has purchased over 20 vehicles from the Colonial Automotive Group, but this was my first purchase from Wellesley Volkswagen. My daughter has purchased two Volkswagens from Andreas Becker and she highly recommended him to me. She also wanted to see me in a Volkswagen. The entire experience from the first meeting until I drove off in my new Tiguan was exceptional. This Colonial Group dealership was fantastic to work with. No pressure, no tricks, no deception - just pure honest salesmanship and professionalism. I was delighted with the entire experience and - like my daughter - highly recommend Andreas Becker and General Sales Manager, Mike Ahern when you are ready for a new car. More

Poor, subpar service department I love VWs. My first car 35 years ago was a VW and I've always been a fan. In fact I had only VWs until an absolutely terrible experience with a lem I love VWs. My first car 35 years ago was a VW and I've always been a fan. In fact I had only VWs until an absolutely terrible experience with a lemon and poor service turned me off the brand. After a few BMWs, Saabs (remember them?) and an Audi, I went back to VW for my current car (Golf GTI). Terrific car. Love it. Not a single warranty claim. Very reliable. Too bad the service department at Wellesley VW isn't as good as the cars they sell. The reps that greet you when dropping off the car for servicing are, at best, indifferent, apathetic and disinterested. There is no welcome, there is no eye contact, there is no actual interest in you as a person, let alone a customer, or the issues your car may be experiencing. It's basically "Name? Give me the keys. Ok, we'll call you when it's ready. Next." So, you have to ask to learn more about what the service will entail, what it might cost. Heaven forbid you ask a specific question, as you definitely won't get an answer, but rather a vague "the mechanic has to look at it... we'll call you later." This poor customer service is bad enough, but it's far worse when the service needed is not explained adequately and/or the service performed is not done correctly. To wit, in my case an issue was misdiagnosed and explained to me as an unnecessary fix, one that could wait several months at least until my next annual service. Fast forward a few months and that initial issue? It turns out it wasn't insignificant at all and should have been fixed right away. As a result, the problem has gotten significantly worse and I'm now faced with a several thousand dollar bill. If Wellesley VW has made the correct diagnosis originally, I could have fixed the car for a few hundred dollars. The worst part? Absolutely no sense of accountability or responsibility from Wellesley VW. Even though I have all the paperwork from them, they dispute it... think about that... they dispute their own records! Frustrating, to say the least. Insulting really. And such a shame, given how great the cars are. This lack of service is so extreme that I won't be getting that new GTI. Way to go, Wellesley VW Service Department. You just lost your sales team what I imagine is a much-needed sale. More

Positive Experience Really positive experience. The whole process was easy to trade in my leased car and buy a new one. I worked with John Nesbitt and he was excellent- h Really positive experience. The whole process was easy to trade in my leased car and buy a new one. I worked with John Nesbitt and he was excellent- honest, straightforward, and with my interests and needs as the priorities. I would refer this dealership to others. More

Just bought my second car from Wellesley VW. This is the second car I bought from Wellesley VW. Both times I had a very pleasant and helpful experience. This time I worked with Jens Albrecht wh This is the second car I bought from Wellesley VW. Both times I had a very pleasant and helpful experience. This time I worked with Jens Albrecht who was extremely helpful. The dealership made the process very easy. They registered it, transferred plates, took it to get inspected and even put a full tank of gas in for free. More

A very professional approach to selling cars Our recent purchase of a 2012 EOS from Wellesley VW was handled smoothly and professionally by all, led by sales representative Jens Albrecht. Between Our recent purchase of a 2012 EOS from Wellesley VW was handled smoothly and professionally by all, led by sales representative Jens Albrecht. Between the time we first looked at the car to the final delivery, Jens followed up with emails, keeping us apprised of the status. From finance to service, all transactions were low key and thorough. Good people. More

Knowledgable, professional, attentive. I had the pleasure of working with Jens Albrecht, who made the entire experience truly enjoyable. Jens is extremely knowledgeable and professional. H I had the pleasure of working with Jens Albrecht, who made the entire experience truly enjoyable. Jens is extremely knowledgeable and professional. He matched me in the perfect car on the first test drive. I was a little intimidated going into this experience as it was the first car I was purchasing all on my own, but Jens guided me through the process, matched me in an amazing VW Jetta, and was able to put me in my brand new car in 2 visits, guiding me through the process the entire way. If you are looking for friendly, knowledgable, and attentive staff, this is the place for you. More

Thank you for a great job I've bought a new eGolf from Wellesley Volkswagen few days ago. Even though it is relatively new and not yet widely available model, dealership has fo I've bought a new eGolf from Wellesley Volkswagen few days ago. Even though it is relatively new and not yet widely available model, dealership has found the car I want very fast. I was impressed by friendliness, transparency and efficiency of their work. All process of buying a new car was made as simple as it can possibly be. Thank you for a great job. More

Great exprience The sales experience was with purchasing my new VW GTI was really great! Jens was very informative, good-spirited, a never pushy. I would recommend hi The sales experience was with purchasing my new VW GTI was really great! Jens was very informative, good-spirited, a never pushy. I would recommend him and the dealership to anyone that is the market for a new car. More

Kauffenvergnügen I am very pleased with my latest car (4th VW and 2nd from Andreas at Wellesley VW) and would recommend anyone who is looking for a no-bs speedy transa I am very pleased with my latest car (4th VW and 2nd from Andreas at Wellesley VW) and would recommend anyone who is looking for a no-bs speedy transaction to go here and find Andreas. More