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Weatherford BMW of Berkeley
Berkeley, CA
700 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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700 Reviews of Weatherford BMW of Berkeley
June 12, 2020
Friendly and knowledgable with amazing inventory Kevin and his team were very professional in making the car buying process seamless for us (even during covid!). I would recommended working with this Kevin and his team were very professional in making the car buying process seamless for us (even during covid!). I would recommended working with this dealership and with Kevin. We are super happy with the outcome of the sale and our new vehicle! More
by nicolejmcmullin
Employees Worked With
Kevin Thomas, Paul Wright
June 11, 2020
Service and professionnalisme throgh mt entire fime there been a customer over 12 years and have always been happy will àlwayd drive a bmw! Mason been a customer over 12 years and have always been happy will àlwayd drive a bmw! Mason More
by papamf
Employees Worked With
Kevin Thomas, Liza Thomas
June 11, 2020
Very helpful in navigating getting a new car during CoVId. Made what is usually a tedious process, easy. Would recommend Kevin as someone to work with CoVId. Made what is usually a tedious process, easy. Would recommend Kevin as someone to work with More
by DR
Employees Worked With
Kevin Thomas
June 09, 2020
Kevin took care of me quickly following new guidelines for COVID. Very nice, helpful, responsive and caring. Highly recommend for anyone buying a new or used car. for COVID. Very nice, helpful, responsive and caring. Highly recommend for anyone buying a new or used car. More
by April
Employees Worked With
Kevin Thomas
June 09, 2020
The service provided by this dealership has deteriorated over the last two years. As of my most recent service experience, not only will I no longer come to Weatherford BMW for service, I will no longer be over the last two years. As of my most recent service experience, not only will I no longer come to Weatherford BMW for service, I will no longer be a BMW customer (which is sad because my BMW is truly an enjoyable driving experience). What used to be a remarkably personal experience has become overly reliant on technologies and applications. They have reduced the human element as much as possible. I needed clarification on one aspect of service, but couldn't get it from the web-app (my only option was to accept the $675 service or decline it; I couldn't even see the second "issue"). I feel the service department is misleading in their communications, taking advantage of the fact that most people don't really understand the issues with their cars. My service appointment prior I had issues with my tires, and they were replaced, rotated, and (I thought) aligned. This time, I was nailed with a nearly $1000 bill to, you guessed it, replace and re-align my tires. I don't know where the breakdown in communication was, but I'm not happy about having paid twice to resolve the same issue in a 12mo period - but I guess it's my word against theirs, and because what they tell you is different than what's written, I don't have a foundation from which I can push back. Bryan (he gets 4 stars, and he's the reason I'm not giving this dealership a 1 star review) did his best to be transparent with me, and I appreciate his support, but he was really just a messenger between the service garage and myself. This dealership has serious issues that needs to be addressed before it can be seen as a trustworthy place to have your BMW serviced. More
by Dave.E
Employees Worked With
Bryan
June 04, 2020
We worked with Kevin in sales for a used car we were interested in. He was extremely responsive, friendly and easy to work with. This was during the Covid-19 pandemic and we traveled from So Cal to this interested in. He was extremely responsive, friendly and easy to work with. This was during the Covid-19 pandemic and we traveled from So Cal to this beautiful dealership and the facilities were safe and immaculate and the car was prepped perfectly for us!! More
by broitman1
Employees Worked With
Sammy in Finance, Kevin Thomas
May 28, 2020
Courteous, friendly, responsive Again Courteous, friendly, responsive. Kevin was awesome. He answered all of our questions promptly, and made buying the car fun. This is the first Again Courteous, friendly, responsive. Kevin was awesome. He answered all of our questions promptly, and made buying the car fun. This is the first time we bought a car on line; and Kevin made it a pleasant experience. Farhad More
by faropar
Employees Worked With
Kevin Thomas, Dan Swanson
May 28, 2020
Great experience. Our sales person Stan and client specialist Bobby have been outstanding! Very grateful for BMW making our car happen during the pandemic. Cheers! specialist Bobby have been outstanding! Very grateful for BMW making our car happen during the pandemic. Cheers! More
by Edward.kallas
Employees Worked With
Paul Wright, Stan Caldwell, Bobby Roberts
May 06, 2020
The Ultimate Customer Service! Kevin Thomas -Is the Consummate Professional. He provided excellent customer service. He clearly shows what BMW is all about & makes the customer happ Kevin Thomas -Is the Consummate Professional. He provided excellent customer service. He clearly shows what BMW is all about & makes the customer happy. I felt he had my best interest at heart. Yes, Weatherford 's BMW Customer Service is Top Notch-which goes along with the Ultimate Driving Machine. Thank You Kevin. -A pleasure meeting you. Maude Raquel Riley - Finance Director: Also excellent customer service. Professional with great analytical skills/excellent communication. I was so happy the Raquel took the time to help me understand the financial side of transitioning from lease to purchase. She to, made me feel she had my best interest at heart and answered all my questions. Thank you Raquel- A pleasure speaking with you. Maude More
by maude
Employees Worked With
Kevin Thomas, Raquel Riley
May 05, 2020
Great communication, painless no contact transaction from initial call to enquire about vehicle, online signing of documentation then appointment to to pick up vehicle. Very satisfied with purchase process. initial call to enquire about vehicle, online signing of documentation then appointment to to pick up vehicle. Very satisfied with purchase process. Thanks More
by JT
Employees Worked With
Raoul Rautenbach
