Walser Hyundai Coon Rapids

My engine was not properly hooked up and overheated again leaving me stranded roadside. They made it right, but unfortunate it wasn’t done right the first time. leaving me stranded roadside. They made it right, but unfortunate it wasn’t done right the first time. More

Thomas Burgess was great about answering my many questions via email and text, however, I wasn’t a huge fan of the fact that I wasn’t able to get my interest rate even after I submitted a finance ap questions via email and text, however, I wasn’t a huge fan of the fact that I wasn’t able to get my interest rate even after I submitted a finance application. Tony was great at the dealership as well. However, I have a problem with being forced to purchase add ons I don’t want (mainly Pulse and wheel locks). The fact that we don’t get a choice with Pulse is disappointing. I probably would have been willing to get the VSC or GAP through Walser, but ultimately decided to do those through my insurer since Pulse put me at my budget. Probably won’t recommend Walser to my friends if they are forced to purchase Pulse. Also, the inside of my windows were pretty dirty for it being a “new” car. Other than those two things, the people I worked with are good and likely have nothing to do with customers being forced to purchase Pulse or wheel locks. More

Dealer did not give us second estimate finance to either one to pick lease or finance to compare. Because We pay down larger amounts. Mistake to choose one and not give what rate finance. one to pick lease or finance to compare. Because We pay down larger amounts. Mistake to choose one and not give what rate finance. More

Service was provided in a timely and friendly fashion. Would have my car service there next time. Would have my car service there next time. More

First time there service was great made everything easy and fast don’t know about 15 words? and fast don’t know about 15 words? More

The staff was courteous. They took the time to explain what was to be done. I was pleasantly surprised by the promptness of completing work. They took the time to explain what was to be done. I was pleasantly surprised by the promptness of completing work. More

Terrific help with getting me in to check a fluid issue before driving out-of-state for my wedding. Really put my mind at ease. before driving out-of-state for my wedding. Really put my mind at ease. More

The service was excellent and very quick. I’d give them an 11 on the Marshall Amplification scale of 10 Thank you. I’d give them an 11 on the Marshall Amplification scale of 10 Thank you. More

Did what I wanted done. Kkkk kkkk kkkkk mkkkk mmm hi Bui back gvbbnnjugc Hugh hug ggjk Kkkk kkkk kkkkk mkkkk mmm hi Bui back gvbbnnjugc Hugh hug ggjk More

I was told my car would be ready in one hour. I have a 45 minute drive to the dealer. I understand that you were short of help when a mechanic called in sick. However, the front desk lady should I have a 45 minute drive to the dealer. I understand that you were short of help when a mechanic called in sick. However, the front desk lady should have left the customers know that. I could have left my car overnight instead of sitting in the lobby for 1 1/2 hours. I was watching the mechanic as he kept walking away from my vehicle and working on another car. Just communicate with your customers. The service manager then jumped in to help. Hopefully my next experience will be a better one. More