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Walnut Creek Cadillac

Walnut Creek, CA

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rated
147 Reviews

2390 N Main St

Walnut Creek, CA

94596

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147 Reviews of Walnut Creek Cadillac

April 10, 2022

Prior from today I've experienced several leaks with my car. David and Jack in the service department handle my problem with great communication and excellent service. I am really happy and thankful for Mi More

by pillarswilliam52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David and Jack service department
Apr 13, 2022 -

Walnut Creek Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Melissa Arbil | General Manager | mkangas@steadcadillac.com | 925.934.9300

March 17, 2022

Michael stead Cadillac replaced my leaking timing cover seal twice,the repair failed. after the first repair job. Soon after replacing rear shocks, I was told that I needed a new rear differential. I agree More

by pillarswilliam52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jack David
Mar 17, 2022 -

pillarswilliam52 responded

My experience with Michael Stead Cadillac ended with bad results. Two failed repairs on timing cover. Now it's leaking again, rear differential replace failed once , Seal's replaced. So let's see how that goes hopefully well. However since they continue to ignore my concerns regarding my leaking timing cover. My only hope is find another dealership that can handle these issues waste of alot of money.

July 07, 2021

One star is too high of a rating to provide. Michael Stead Cadillac's customer service was incredibly awful. Service department is incompetent and never returns phone calls in a timely manner. Service More

by PBT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa Kangas, Jon Perry
Jul 08, 2021 -

Walnut Creek Cadillac responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 02, 2020

Melissa has done an Incredible Job keeping the employees engaged and the Customer Service on 6/26/20 from Joe was Excellent! Thank You! This was a Great Experience! Bravo! More

by AASE&RYANROGER
Recommend Dealer
Yes
Employees Worked With
Quinn in Service is Always A Doll! , Melissa Kangas, Aric Carlson
Jul 07, 2020 -

Walnut Creek Cadillac responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

June 28, 2020

Service Dept was very professional l got an oil change it was done in a very timely fashion. I was a waiter and Joseph Whittaker gave me a wait time and he beat it by ten minutes. I am loyal Cadillac owner a More

by Shermanrosie@aol.com
Recommend Dealer
Yes
Employees Worked With
Service
Jun 30, 2020 -

Walnut Creek Cadillac responded

Sherman, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Michael Stead Cadillac's Service Department. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

June 21, 2020

Wonderfully easy to buy our new cars Richard & Shaun provided a great experience! This is my second time buying 2 new Cadillac's. First in 2017 and now in 2020. Wow a new XT5 and a CT5 ! More

by Mitchell S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Kfoury
Jun 23, 2020 -

Walnut Creek Cadillac responded

Mitchell, we loved reading this review! Happy customers are our aim, and it appears Richard and Shaun really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions or worries, we’re always available to help. Best regards, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

June 17, 2020

Extra Help Joe went out of his way to help me re compute my car computer screens. Oh you have got to b e Kidding. Not enought. More

by DCLAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Whjittaker
Jun 18, 2020 -

Walnut Creek Cadillac responded

First and foremost, thank you for stopping by to leave this great feedback. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Joe assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

June 11, 2020

Excellent service and Joe was extremely nice. The waiting room was nice and comfortable and the store was clean. Joe went over and beyond to help me understand my remote to the Cadillac. More

by Jdonut38
Recommend Dealer
Yes
Employees Worked With
Joe Whitaker
Jun 12, 2020 -

Walnut Creek Cadillac responded

Hello and thank you for your kind words! Joe is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

June 09, 2020

Joe was great at service, highly recommend him. Nice and honest fast turn out. Brake replacement and navigation display was not working, he changed it all. More

by Manns
Recommend Dealer
Yes
Employees Worked With
Jon Perry, Aric Carlson
Jun 09, 2020 -

Walnut Creek Cadillac responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Joe and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

June 05, 2020

Great Service as always Made same day appointment. In and out in less than two hours. Car was washed. Service rep (Joe) was excellent, friendly, thorough. Everyone at this de More

by wecampion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe in service.
Jun 09, 2020 -

Walnut Creek Cadillac responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

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