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Walnut Creek Cadillac

Walnut Creek, CA

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rated
147 Reviews

2390 N Main St

Walnut Creek, CA

94596

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147 Reviews of Walnut Creek Cadillac

May 22, 2019

Took really good care of me, i am disabled and your crew your crew pampered me. really fast service, and they washed and vac. my car. one gentleman seen I was having trouble folding my walker and he helped More

by captzug777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Kangas, Jon Perry, Aric Carlson
May 30, 2019 -

Walnut Creek Cadillac responded

Thank you for your kind words. We feel our service department is what makes Michael Stead Cadillac special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Regards, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

May 22, 2019

Excellent service I brought my car in because I was sent a letter about a problem with the headlights. Mine had the problem described in the letter. Usually the dealers More

by MAN7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry
May 30, 2019 -

Walnut Creek Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Regards, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

May 21, 2019

Reg. Service I called for service and got same day appointment and same day completion. The staff in the service department are very friendly and professional. The More

by Caddycar1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
May 21, 2019 -

Walnut Creek Cadillac responded

Thank you for this amazing review! We really appreciate your business. Best, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

May 17, 2019

Great service Best service and friendly people. Love the car. I would recommend this department for service. They even wash the car for you. I would buy another car More

by Mickey"s car
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Anair
May 20, 2019 -

Walnut Creek Cadillac responded

Mickey, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

May 16, 2019

Excellent customer service at Michael Stead Cadillac! My wife and I purchased a Cadillac ESV for our growing family.Our sales person was Jim Baas. I told him what we were looking for he was able to qu More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Baas
May 20, 2019 -

Walnut Creek Cadillac responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

May 15, 2019

service department you have the best service department by far, would recomend this department to anyone seeking service, no matter the vehicle. Very good customer servi More

by patty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don johns
May 16, 2019 -

Walnut Creek Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

May 15, 2019

Wonderful service!! Because I was ill, David, my Service Adviser, arranged to pick up my car for service and deliver my car back home when it was done, all serviced, wash More

by Yosemite Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Johns
May 16, 2019 -

Walnut Creek Cadillac responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Michael Stead Cadillac. We can’t wait to see you for your next servicing appointment! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

May 14, 2019

Great Customer service Very satisfied with your service. You have an outstanding Dealership I was a Service Manager for Porsche many years ago, I know what good service s More

by Tclark1522
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry in service
May 15, 2019 -

Walnut Creek Cadillac responded

Tc, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

May 14, 2019

Professional, Courteous and Efficient Every person on the staff, from the receptionist to the sales people and service reps has been as professional and courteous as can be. I’m on my sec More

by Happy cadillac customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m sorry, I don’t remember who I worked with
May 15, 2019 -

Walnut Creek Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

May 10, 2019

Great customer service David was very pleasant and really cared about my needs. He took good care of my 2008 DTS. I will always use Michael Stead for purchase a new car and More

by Kimmie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
May 15, 2019 -

Walnut Creek Cadillac responded

Thank you for your great review, Kimmie! We're glad to have David on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

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