Walnut Creek Cadillac

Took really good care of me, i am disabled and your crew your crew pampered me. really fast service, and they washed and vac. my car. one gentleman seen I was having trouble folding my walker and he helped your crew pampered me. really fast service, and they washed and vac. my car. one gentleman seen I was having trouble folding my walker and he helped put it in the car. wish I had his name. goes to show your folks care about their customers. I will be back again. thank the crew for me. your loyal customer Mr. Bota. More

Excellent service I brought my car in because I was sent a letter about a problem with the headlights. Mine had the problem described in the letter. Usually the dealers I brought my car in because I was sent a letter about a problem with the headlights. Mine had the problem described in the letter. Usually the dealership is paid to replace problem parts but in this case I had to pay for it and then submit my paperwork and proof of payment to get reimbursed, that is why I rated the "price" below as poor. Larry was very nice and so was the lady I paid because she made me a duplicate copy so I could send in the information to Cadillac. Also, I appreciated getting my car washed. I used to take it to a car wash but once the blower knocked my gas cover off and I had to go back and find it. The carwash people said "Oh that happens". More

Reg. Service I called for service and got same day appointment and same day completion. The staff in the service department are very friendly and professional. The I called for service and got same day appointment and same day completion. The staff in the service department are very friendly and professional. The car had been washed when I picked it up. All staff interaction was friendly and professional as always. More

Great service Best service and friendly people. Love the car. I would recommend this department for service. They even wash the car for you. I would buy another car Best service and friendly people. Love the car. I would recommend this department for service. They even wash the car for you. I would buy another car from them. More

Excellent customer service at Michael Stead Cadillac! My wife and I purchased a Cadillac ESV for our growing family.Our sales person was Jim Baas. I told him what we were looking for he was able to qu My wife and I purchased a Cadillac ESV for our growing family.Our sales person was Jim Baas. I told him what we were looking for he was able to quickly find The vehicle that fit into our budget and needs. I've purchased 8 vehicles on my lifetime and I've never had a sales person that Explained all the options and how everything works so thoroughly. Jim walked us through how to set up onstar, link our cell phones , use the navigation, play the DVDs ...everything. Jim Even called us after we made our purchase to make sure everything is going well and offered to show us anything else if we needed any help. 5 stars for Jim Baas ! More

service department you have the best service department by far, would recomend this department to anyone seeking service, no matter the vehicle. Very good customer servi you have the best service department by far, would recomend this department to anyone seeking service, no matter the vehicle. Very good customer service by far. More

Wonderful service!! Because I was ill, David, my Service Adviser, arranged to pick up my car for service and deliver my car back home when it was done, all serviced, wash Because I was ill, David, my Service Adviser, arranged to pick up my car for service and deliver my car back home when it was done, all serviced, washed and clean. I so appreciated this kind and thoughtful help. David is one of the main reasons we use your dealership. I believe this is the 7th car we have gotten from you. G.E. More

Great Customer service Very satisfied with your service. You have an outstanding Dealership I was a Service Manager for Porsche many years ago, I know what good service s Very satisfied with your service. You have an outstanding Dealership I was a Service Manager for Porsche many years ago, I know what good service should be. Tom Clark More

Professional, Courteous and Efficient Every person on the staff, from the receptionist to the sales people and service reps has been as professional and courteous as can be. I’m on my sec Every person on the staff, from the receptionist to the sales people and service reps has been as professional and courteous as can be. I’m on my second car from Michael Stead Cadillac and I expect my next car will be purchased from them as well. Waiting area is clean and roomy with comfortable furniture and tables and chairs if one needs to get work done while waiting for servicing to be completed. More

Great customer service David was very pleasant and really cared about my needs. He took good care of my 2008 DTS. I will always use Michael Stead for purchase a new car and David was very pleasant and really cared about my needs. He took good care of my 2008 DTS. I will always use Michael Stead for purchase a new car and my car service needs. More