Wally's Nissan of Latham

The car is fixed but horrible customer service. Waited forever in the service center to be helped 2x with only max one person helping customers. Multiple times there wasn't even anyone in the service cent forever in the service center to be helped 2x with only max one person helping customers. Multiple times there wasn't even anyone in the service center and no urgency by the staff. Bought an extended warranty on my car and was never even provided an exclusion list or any information on the warranty when I purchased the car. More

It was a great experience, employees were polite and helpful and service was faster than expected. Will definitely continue to have service work there. D helpful and service was faster than expected. Will definitely continue to have service work there. D More

They were very helpful and happy,hardworking.Nikki knew her job well and was a big help during the hole process. Thank you so much from me and my wife. her job well and was a big help during the hole process. Thank you so much from me and my wife. More

Hello. From start to finish my experience was amazing. Every step of the process was thoroughly explained to me. All my optuons were explained to me Every step of the process was thoroughly explained to me. All my optuons were explained to me More

Remi was very helpful ! On point and knew what he was talking about! No BS just quality ! Would def buy from here again! Yahoo wooo talking about! No BS just quality ! Would def buy from here again! Yahoo wooo More

All round great service job provided Completed oil change and tire rotation ahead of schedule Service rep and mechanic did outstanding job! Appreciated Veterans discount that was offered to me. and tire rotation ahead of schedule Service rep and mechanic did outstanding job! Appreciated Veterans discount that was offered to me. More

Everything was done in a timely manner and the salesman was very professional, easy to discuss things with and had good person to person skills. was very professional, easy to discuss things with and had good person to person skills. More

They were nice, honest, and friendly in the service department. The quality of the work was good thus far bit it has only been 4 days since the engine replacement. The two items they could improve on a department. The quality of the work was good thus far bit it has only been 4 days since the engine replacement. The two items they could improve on are 1) wash and clean the vehicle when done and 2) the loaner vehicle for warranty work should be at at least equivalent to the vehicle being repaired. They had my Titan for 3 weeks And I got a Sentra for the first week the a Rogue. At a minimum I should have been given a Frontier if not a Titan. More

They are normally very good. Everyone I interacted with was friendly. However, two hours for an oil change/tire rotation is excessive. I was never updated on why the delay occurred and nobody apologized was friendly. However, two hours for an oil change/tire rotation is excessive. I was never updated on why the delay occurred and nobody apologized for the excessive wait. More

My first experience here was a good one. The service hours work with my schedule. The staff was great. I will definitely be a returning customer. hours work with my schedule. The staff was great. I will definitely be a returning customer. More