Wally's Nissan of Latham

Bought used car brakes were squeaking and antenna was missing. Brought in for service antenna ordered and informed brakes are new and may need “wearing” in. Asked to drive some more to see is squeaking g missing. Brought in for service antenna ordered and informed brakes are new and may need “wearing” in. Asked to drive some more to see is squeaking goes away. If does not would “take care of it” Agreed will follow up I. A week if not stopped. More

Great service, but bad scheduling and timing. After we made an appointment for routine service, we were told that the shop was backed up and that it could take 2 hours. That's TOTALLY fine, we get it, so made an appointment for routine service, we were told that the shop was backed up and that it could take 2 hours. That's TOTALLY fine, we get it, so rather than waiting, we drove home (15 minutes) to get our other car, returned and dropped off our Nissan (15 minutes), drove home again (20 minutes from drop off time), and received a call 10 minutes afterwards saying the service was complete. It ended up taking 30-40 minutes for the service, but an extra 40 minutes of our time driving back and forth because of inaccurate information and disregard for the appointment we scheduled in advance with intention to wait (as indicated at time of scheduling). Again, I don't care if a shop gets behind, that happens. I care if I'm told inaccurate information and it costs me time and gas money. If you don't know the answer, don't answer. If you think ahead of time that the shop is backed up, call appointments and tell them to plan accordingly. But don't tell us 2 hours and let us walk out of you're making it up. I don't know our Samantha made it up or the service tech she asked made it up, but someone was very wrong. More

Everyone was great. Very professional. Wait time was short. Eric and the service staff were anazing. Like the video when they show you the work they are doing. Definitely would return. short. Eric and the service staff were anazing. Like the video when they show you the work they are doing. Definitely would return. More

Fuccillo always has employees that are wonderful to work with. They are so friendly and incredibly understanding. I'm not the most knowledgeable about cars, but I'm always spoken to with respect. I can't sa with. They are so friendly and incredibly understanding. I'm not the most knowledgeable about cars, but I'm always spoken to with respect. I can't say enough nice things about this dealership. More

Customer service was excellent. It was courteous and friendly and informative. There was a noise on my brakes when I left, which alarmed me and caused me inconvenience but I brought it back immediately friendly and informative. There was a noise on my brakes when I left, which alarmed me and caused me inconvenience but I brought it back immediately and the problem was fixed immediately. More

Everyone and everything was very efficient. Jeremy was very helpful friendly. I am very happy to come to this service center for scheduled service or at anytime if there are any issues very helpful friendly. I am very happy to come to this service center for scheduled service or at anytime if there are any issues More

Took a little longer than expected but there were a lot of cars there.decent waiting area with convenient power jacks. Plenty of space to keep separated. of cars there.decent waiting area with convenient power jacks. Plenty of space to keep separated. More

I worked with Nikki. She was extremely knowledgeable, informative & friendly. I felt completely at ease with her. And that’s very important when making big purchases. She felt more like a friend then a s informative & friendly. I felt completely at ease with her. And that’s very important when making big purchases. She felt more like a friend then a sales person. She is hands down by far the best sales person I have ever worked with. More

Caitlyn was amazing to work with! Great overall experience with everyone we encountered at this dealership. They worked around our busy schedule and we're very understanding. experience with everyone we encountered at this dealership. They worked around our busy schedule and we're very understanding. More

We decided not to buy at the time. But the experience was pleasant. Jake worked hard to meet our needs. He is squared away. Worth our time for sure. pleasant. Jake worked hard to meet our needs. He is squared away. Worth our time for sure. More