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Wally's Nissan of Latham
Latham, NY
2,982 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,982 Reviews of Wally's Nissan of Latham
June 05, 2021
Friendly staff, quick service and added in a car wash. I was very appreciative and thankful for this good experience! I’m unsure of the gentleman that helped me name I believe he wore glasses, thank you! was very appreciative and thankful for this good experience! I’m unsure of the gentleman that helped me name I believe he wore glasses, thank you! More
by Krystal_bent
Verified CustomerEmployees Worked With
Jeremy Terrell
June 03, 2021
I really like doing business with fuccillo this my second vehicle i got from them. They were professional and helpful. I reccomend everyone looking for a car to go there. vehicle i got from them. They were professional and helpful. I reccomend everyone looking for a car to go there. More
by Tenika
Employees Worked With
Breanna Hanson
June 03, 2021
I enjoyed my experience at Fuccillo Nissan. The salesman Vinny, was knowledgeable and patient. Each part of the process was smooth and easy. Thank you! Vinny, was knowledgeable and patient. Each part of the process was smooth and easy. Thank you! More
by msmith523
Employees Worked With
Mike Skinner
June 03, 2021
*used car buyer beware**** please read to the bottom. *used car buyer beware**** please read to the bottom. I waited a while before coming online to write this review because I was waiting on a call *used car buyer beware**** please read to the bottom. I waited a while before coming online to write this review because I was waiting on a call back from Derick Powers, who’s supposed to be above the general manager Eric Elky, but I never received a call back. Let me start with my sales experience was great. There was one issue with the car grinding and I was assured would be corrected and they were all super friendly and helpful. Service on the other hand was a joke and a scam. After having my car looked at by service the first time for the issue we had during sales I left with another problem, a ticking out of my front wheels, that I did not have before I got there. I made sure I called immediately after pulling out to let them know. I also informed the manger Fran before my appointment to have the grinding fixed. It took 5 service appointments and them having my car longer than I did the first 2 months to have them tell me that they figured out what the ticking was but were not going to fix it because it was safe. Even though I did not have this issue until the service crew took off all my tires brakes, rotors at my first appointment. My complaints went all the way up to the general manager Eric. He was extremely rude and unprofessional. Constantly speaking over me, and sarcastically speaking to me the whole conversation as if my concerns were a joke to him. When he gave me the wrong information that Fran, the service manger, gave him and I told him I wanted to correct some of the things he said because it WAS NOT what happen he told me no he wasn’t going to listen and I wasn’t going to correct him. The tone he had with me vs when he spoke to my fiancé earlier in the day was a complete 180. I had a ton of issues with service that if I went into detail right now this would be a book. Overall, Eric the service advisor was either clueless or purposely not listening to my concerns so they didn’t have to be addressed, which got me sent to Samantha as my advisor who was so much better and helpful and listened to what we were saying. Eric Elky was extremely unprofessional. ***he told me they weren’t going to fix the ticking because my rotors were rusted. The Carfax I was given when I was in the process of looking at the car said all brakes and rotors were brand new the month prior by fuccillo when they got the car. When I questioned Eric why it would say fuccillo did the service work he told me that they must have looked new when they got the car in so they put it down as they did the work. I have this man on a VOICE RECORDING telling me that they put information on the car fax that is not correct and the sales staff assumes and interprets what it means when selling the car. *** More
by Colleenhaffner
Employees Worked With
Eric Elky, Fran Colvett, Samantha Purner, Eric Messier, Breanna Hanson
June 02, 2021
This was my second oil change and tire rotation appointment since purchasing my Rogue. Another fast, pain-free experience. Very professional. Receiving the video walk-around by text message is a pl appointment since purchasing my Rogue. Another fast, pain-free experience. Very professional. Receiving the video walk-around by text message is a plus. More
by DALEBRADT
Employees Worked With
Eric Messier
June 02, 2021
Olivia was very welcoming, respectful, and approachable. She helped us with everything we needed. If there was an issue, she solved it. Either it being with paper work or the car, it was clear that Olivia w She helped us with everything we needed. If there was an issue, she solved it. Either it being with paper work or the car, it was clear that Olivia wanted to give us the best experience possible. More
by CJ Johnson
Employees Worked With
Olivia Bruno
June 01, 2021
Awesome dealership and great people representing the fuccillo brand. My family has puchased a car from fuccillo for over 15 years and always had a great experience. fuccillo brand. My family has puchased a car from fuccillo for over 15 years and always had a great experience. More
by LIRANZDANNY
Employees Worked With
Brendan French, Jake Dunican
May 30, 2021
Everyone I spoke to was super friendly and helpful and everything was explained to me before I had left after the work was done. I was super happy with my service everything was explained to me before I had left after the work was done. I was super happy with my service More
by lilharrison12
Employees Worked With
Jeremy Terrell
May 29, 2021
Awesome service- service rep was very professional- answered all my questions. Looking forward to my next service visit in August. Car wash look great. Thank you! answered all my questions. Looking forward to my next service visit in August. Car wash look great. Thank you! More
by BILLHE518
Employees Worked With
Samantha Purner
