Walkers Renton Mazda

Jesse was very courteous and friendly. He worked hard to get me the price and payments I wanted, I would recommend Walkers Mazda if you are looking to buy one! I have been looking to buy a new car for a whi get me the price and payments I wanted, I would recommend Walkers Mazda if you are looking to buy one! I have been looking to buy a new car for a while and always felt hassled, but I had time to just look with no pressure. At Walkers it was my terms and my price. Thanks Jesse, love the car!!! More

I had not bought a new car in 17 years, so I did an exhaustive search which included about 8 dealerships and numerous test drives over many many months. This search (and lots of online independent res exhaustive search which included about 8 dealerships and numerous test drives over many many months. This search (and lots of online independent research) convinced me to wait for the new Mazda 3 Skyactiv to be released. At that point I went back to Walker's Renton Mazda, as they had by far been the best dealership I had dealt with to that point. Specifically my salesman Ken Palmer. I never felt ANY pressure from him whatsoever. Just the opposite. He could not have been nicer or more patient with me in the process. He was knowledgeable and upbeat and genuine. I truly felt he meant it when he said he wanted ME to be happy. I know that sounds corny, but with him it seemed very legitimate. I knew exactly the car I wanted after a test drive...and they found it for me in Oregon and had it shipped up immediately. I bought through the Costco buying program and Ken got me an amazingly great price on the vehicle. Janice Barrett in the business department was fantastic, as well. She was extremely friendly and knowledgeable and thorough...but most definitely not pushy. She did me the courtesy to give me two days to think about whether I wanted the extra service warranties...and when I eventually decided to decline them, she could not have been nicer about it. No pressure whatsoever. Polite, courteous, super nice. Ken's concern for my happiness in the buying experience continued after I bought the car. He has checked on my twice to see how I like the car (which I LOVE). I was treated like gold the other day when I went back to pick up my plates. Of ALL the salesman I dealt with through the various dealerships this last year when I was slowly deciding what car to buy, Ken was by far the most outstanding, decent, honest and nice guy that I dealt with. He was absolutely the reason I chose to go back to Walker's over the other Mazda Dealerships, once I decided on the car I wanted. This is a high quality dealership. I'd recommend it to any of my friends or family. Or any stranger, too, for that matter! More

I was contacting with about 10 dealers at the same time and Renton Mazda gave me a very good offer (much lower than all other dealers) in the beginning and save me time on tedious negotiation. Doug is very and Renton Mazda gave me a very good offer (much lower than all other dealers) in the beginning and save me time on tedious negotiation. Doug is very considerate and friendly. :-) I will definitely refer my friends later. More

Doug is the internet sales manager. He was super quick responding to any questions. He gave great quotes too, no reason to see another dealership. When my wife wanted to see one more model/color combinati responding to any questions. He gave great quotes too, no reason to see another dealership. When my wife wanted to see one more model/color combination, not available in the inventory, he simply went to buy it from the central Seattle Mazda warehouse, without even requesting any commitment from us for a future purchase. The staff overall was very friendly, smiling even when our kids were running around, testing all cars on the display. The processing time was reasonably fast, given the busy Sunday. The business manager Janice was never pushy, offering good insurance deals. Her true friendliness did not change even when we rejected all additional coverage, just because we plan to trade the car before the standard warranty expires. More

The quality of the service, courtesy and explanations about the work preformed is always the tops. I wouldn't take my 2009 Mazda anywhere else. I bought it there and always have my servicing done there. about the work preformed is always the tops. I wouldn't take my 2009 Mazda anywhere else. I bought it there and always have my servicing done there. Some of the original people that I dealt with have gone on to other things but what I expect and need from a service department remains the same. By the way, I am almost 75, still work every day and I am from the old school way of doing things. That's what I gedt there. More

I'll start off by saying I absolutely hate buying cars due to incredibly poor experiences with the entire process (high pressure, sales, haggling, aftermarket arm twisting, etc.). My experience with Do due to incredibly poor experiences with the entire process (high pressure, sales, haggling, aftermarket arm twisting, etc.). My experience with Doug Truong and Janice Barrett was exceptionally good. I wish my entire car buying experiences in the past had been this good. I contacted Doug via email (through their website) by giving him the model of the car I was interested in with a particular set of options and told him the price I was willing to pay. Though the car was in short supply in this area, he quickly found a match and accepted my offer without any hassle. Doug didn’t pressure me to buy a more expensive car, or options I didn’t originally ask for. After finalizing the deal with Doug, I spoke with Janice to complete the paperwork. Though she did show me additional options for the car (extended warranty, maintenance, etc.) she didn’t pressure me. When I turned the options down, she was polite and friendly. This was in stark contrast to another dealer I bought a car from several years ago that got belligerent with me when I didn’t buy the extra coverage. Before taking delivery of the car, I told Doug that I wanted to purchase a few accessories from the parts department. He took my list and gave me a quote that was quite reasonable (which I accepted). Since the car was not in-stock at the time I purchased it, Doug delivered the car to me at work when it was available (saving me a trip back to the dealership). As an aside, I originally visited Lee Johnson Mazda before contacting Doug. My experience there was terrible (but that’s another story – see my other review). More

Went in to check out a 2009 Mazda3. Was greeted by Duke and he helped us the whole time, none of that oh, let me check our "inventory" and their manager comes out... we got to test drive it and there was n and he helped us the whole time, none of that oh, let me check our "inventory" and their manager comes out... we got to test drive it and there was no pressure to buy/fill out paperwork. We got to choose how things went. Overall a great experience. More

Tom Ly and Duke at Mazda Renton was very helpful with my recent used car purchase. I wasn't thinking about buying a new car, but when i saw the shiny red Mini, I couldn't resist. Tom Ly the sales manager wa recent used car purchase. I wasn't thinking about buying a new car, but when i saw the shiny red Mini, I couldn't resist. Tom Ly the sales manager was kind, not at all pushy, and very respectful of my time, as I did need to do some thinking after seeing it for the first time. Then Duke got the key for the Mini and we took the car out for a drive, we came back and i was Smiling the flow of things in this dealership is something i never experienced before.The dealership is clean and everyone working there was very attentive to my needs. I would definitely recommend this dealership to any of my friends and family. More

I purchased a New Mazda3 on July 24th 2011. During negotiations I was led to believe a bike rack would be installed on may car as part of the trade deal. At no cost to me as I took a lower trade valu negotiations I was led to believe a bike rack would be installed on may car as part of the trade deal. At no cost to me as I took a lower trade value in exchange for the Bike Rack being ordered and installed. (They could not offer as much on trade because of a carfax report but they could do this instead.) After 6 weeks of calling and emailing I received an email response from Jamie Franz today saying I missunderstood our deal. The signed paperwork stated the following. Sold as Equipped - Plus bike Rack at internal Cost. His email to me said the following: This is a cut and paste paragraph. Dear Brenda, Hello Brenda I apologize for the eay you feel and I would feel the same way if I was in your position. Now here's the thing, the we owe states that you could buy the bike rack and attachments at internal cost. Whitch means that you can pay for it at the cost it would the sales dept or any other internal department. Now understand about the satelitte radio, that I am new here to Mazda and I just relay information that I am told. So I'm sorry that I made that mistake. That is just what I was told. Nobody here purposely tried or intentionally misled you. Misleading customers is not in Mr. Walker's pledge to customers. We do try to answer every question with 100% accuracy and sometimes this is not the case. So I am very sorry that I was wrong about that but I will be looking into it when I am done with this email. Sincerley, Jamie Franz Please also note that during the test drive I was told the car was equiped for Satellite radio. Guess what? It is not. When I called Serius yesterday for set up my car has the SAT buttom but is not equiped. (Please see Jamie's explanation above. He was new and did not intentionally try to mislead me and he would look into it for me. I am little worried that this will not be taken care of either because the same sheet I signed about the Bike Rack states car sold as is and I signed it not knowing that it did not include everything needed for SAT radion and not knowing that the Definition of Plus Bike rack at internal Cost meant what Jamie explained to me today via email. I was intentionally mislead by both Jamie Franz and Tom Ly on July 24th and it looks like I am the big looser. More

My first car buying experience went much more smoothly than I expected, mostly due to the excellent service and friendly staff. Unlike most other dealerships, I didn't feel pressured into making a hasty d than I expected, mostly due to the excellent service and friendly staff. Unlike most other dealerships, I didn't feel pressured into making a hasty decision; everyone was relaxed and made me feel comfortable. Matt was very helpful on test drives, choosing the car, and finding a great price. He went out of his way to help me get the color I wanted, which they did not have in stock on-site but they brought it in later that same day! Financing was wonderful and painless, and Janice was a pleasure to work with on all of the paperwork. Thanks! More