Walkers Renton Mazda

Christian and Chris were beyond professional and extremely knowledgeable about their inventory. We were able to negotiate a fair price for a wonderful vehicle (2015 Mazda3) and I couldn't be happier extremely knowledgeable about their inventory. We were able to negotiate a fair price for a wonderful vehicle (2015 Mazda3) and I couldn't be happier. In fact, Renton Mazda was the only dealership I visited this week that was even willing to negotiate! Every vehicle on their lot was clean and well-maintained. Despite the pouring rain and wind, Christian and Chris graciously showed me around the lot and took extra care. Would definitely recommend to anyone in the used-car market during COVID-19! More

Service department and mechanics provide poor service The Mazda CX-5 we bought from them a little over a year ago started to have a leak in the hatch. We would hear water moving inside the hatch when taki The Mazda CX-5 we bought from them a little over a year ago started to have a leak in the hatch. We would hear water moving inside the hatch when taking corners, and water would leak out of the interior hatch handle. We scheduled an appointment with Walker's to have it diagnosed and repaired. Was told it was an issue with the passenger side taillight and we had them fix it. Within a few weeks of that being fixed we noticed the water sound and leaking again. Scheduled a follow-up appointment for 7am, and dropped the car off the night before. After not hearing from Walker's all morning we called at 12pm and talked to a woman who had no idea what was going on with our car and said she'd have someone call us back. At 3pm still nothing, so we call back and they still don't have any update, at this point we tell them we're coming to get the car. A few minutes after that phone call we get a call back from Walker's and we're told the issue is the same thing but on the driver's side this time and that they'll cover the labor cost but the part will be $120. We decided to tell them to hold-off because we were coming to get the car. In person we were told the same thing and shown pictures of what was wrong. I explained that there's no way, based on their pictures, that the damage from the water I'm seeing wasn't there when we brought it in the first time. To me that meant they either didn't fully inspect the hatch the first visit, or that the part they fixed didn't need to be fixed at all. They refused to cover the costs so we decided to take our car and leave. At this point the quality of their work is in question so why reward their incompetence with more of my money. More

I'd like to put in a formal complaint for unsatisfactory service. On 12/30/2019 at 10:30 am I brought in my Mazda 3 for an appointment regarding an issue with breaks that it was recalled for. I spoke service. On 12/30/2019 at 10:30 am I brought in my Mazda 3 for an appointment regarding an issue with breaks that it was recalled for. I spoke with the representative at the desk regarding the issue with my car's rear breaks. He explained to be that he will have my car go through an inspection and let me know what is found, which will take 3 hours. I returned to Mazda 3 hours later. The representative did not know what happened to my car. He couldn't find any paperwork for my car and only found the keys to the car in the same spot that he had placed them in. He said he will mail the paperwork to me at a later time since he was unable to find anything. Afterwords I walked to my car. It had not been washed. It did not have any evidence of work being done on it (no work order number). It was still parked in the exact same spot and way that I left it in. I later called back and asked again for the inspection work order or proof of inspection for the car. At that time the representative asked for my email address and said that he will email it to me, which you can see in the email below. Please look into what happened during that time. I do not feel safe driving the car knowing that it was not properly inspected, especially with issues regarding brakes. I will escalate the complaint further if this will not get resolved as this is putting myself and my family at risk. More

An Easy and Pleasant Experience We just purchased a 2019 Mazda CX-5 from Walker and were very impressed with the overall experience. First off we were allowed to test drive several We just purchased a 2019 Mazda CX-5 from Walker and were very impressed with the overall experience. First off we were allowed to test drive several vehicles without the salesperson in the car; making for a less stressful drive and giving us the opportunity to discuss the positive and negatives of the car. A no pressure sales approach and straightforward negotiation was refreshing. Overall we felt valued as a customer and appreciated. More

Work not done properly by the dealership I have a 2011 Mazda3 (55K miles) which I took to service at this location 4 weeks back. I agreed to the technician's suggestion to replace brake pads. I have a 2011 Mazda3 (55K miles) which I took to service at this location 4 weeks back. I agreed to the technician's suggestion to replace brake pads. However after that day, I started noticing metallic clanking sound coming from rear along with squealing sound. I took it back 2 times just to be informed that things look good after checking. Finally after taking it to a different dealership they informed me the new brake pads are added in faulty manner. They showed me the brake pads as well which was already eroded at the sides within 4 weeks. Along with this I had to get my shock absorber replaced as well - that was causing the metallic clanking sound which wasn't there before I took it for service at this location. It costed me $1500 overall which I believe is all due to incorrect work done. More

Great experience I was really nervous with the buying process of a new vehicle as it’s been a while. Yet Jed Blanco made me feel really comfortable and sure of my purc I was really nervous with the buying process of a new vehicle as it’s been a while. Yet Jed Blanco made me feel really comfortable and sure of my purchase. He was very knowledgeable and answered all my questions. Even the sales and finance manager worked with me to get a good deal and get the payments I wanted. I recommend everyone who appreciates good and reliable service. More

Best place to buy a Mazda!!!! Absolutely best car buying experience ever. Jordan, the sales manager, had my Mazda CX-5 all detailed and cleaned by the time I got there to test driv Absolutely best car buying experience ever. Jordan, the sales manager, had my Mazda CX-5 all detailed and cleaned by the time I got there to test drive. Jed was my sales guy and super duper friendly and efficient. Carrie was my finance gal who hooked me up with a great rate, bumper to bumper 100k warranty for future peace of mind, and GAP coverage to protect my loan. Overall they were transparent, very speedy, gave me all the details I needed, and I was out the door with a BEAUTIFUL CPO Mazda CX-5, fully loaded in no time!! HIGHLY RECOMMEND THIS PLACE!! Ask for Jordan, Jed or Christian. They will take care of you 150%! Thanks lady and gentlemen! More

5/5 Serivce - 2017 Mazda 3 I walked into this dealership Sunday nervous about how things might go. Would I be able to get into a newer more efficient vehicle that fits both my w I walked into this dealership Sunday nervous about how things might go. Would I be able to get into a newer more efficient vehicle that fits both my work needs and personal? The answer was yes. It was thanks to the help of both Brandon Avery and Riley Miller. They both took the time to show me around while answering my questions and helping me feel more confident in this big step I was taking. I decided to go with a 2017 Mazda 3 it fit then needs and wants I was hoping to find. While being more comfortable as well. I want to thank the entire team at Walkers Renton Mazda for helping me take a big step forward. I would highly recommend stopping in and checking it put for yourself!! More

Smooth and Simple Process I put out the same informational request online to 5 dealerships. Tia was by far the most responsive and informative during the process. Her conscient I put out the same informational request online to 5 dealerships. Tia was by far the most responsive and informative during the process. Her conscientiousness and professionalism won my business, and I would highly recommend her to anyone in the market for a new Mazda. Tia was straightforward and transparent throughout the buying process, and all aspects met or exceeded my expectations. Thanks for the help, and loving the new car! More