Walkers Renton Mazda

There negotiations and the people involved, both Christian and Ian were ok to work with for the most part. The concerns I have are more related to the professionalism of the dealership. During the Christian and Ian were ok to work with for the most part. The concerns I have are more related to the professionalism of the dealership. During the document signing I was told I needed to update my license with the DOL. Ian pointed to the site on their work computer and I was going to need to make an account with DOL. An average person may have just done this and may have allowed the website to sate their name and password into Mazda's computers. I decided to do the change on my phone rather than a dealership PC. Also, if someone did have to do this, the dealership should teach the employees how to enable incognito mode on chrome so no passwords would be kept. Also, with Ian I had to email him a couple of documents, but these documents were sent to his personal gmail account. I'm surprised that a dealership like Walker's has their sales individuals use personal email accounts for handling sensitive data. None of my documents had anything too personal but SSNs and anything else should be to internal emails only. Walker's should work with their people and be a little more professional. More

I made a service appointment two weeks out and received a confirmation by text. On the designated date I called to confirm and was surprised to discover that there was no trace of my appointment in their sys confirmation by text. On the designated date I called to confirm and was surprised to discover that there was no trace of my appointment in their system. A manager was supposed to call me "right away". A couple of hours later I received a call from a "service manager" who told me he was going to email me his email address (to email him the details of my previously set and now lost appointment). Two hours later -- nothing. I called again and was told said manager will call me back, again, "right away". Three hours later, as the day is nearing its end, -- still nothing. Apparently, the "service manager" has no interest providing that which he supposedly manages. In other words --a dissatisfying, lousy customer's experience. University Mazda -- here I come. More

I took my Mazda CX-9 for maintenance twice for the same problem and kept the car for five days and nothing was done. B.G problem and kept the car for five days and nothing was done. B.G More

I visited 3 Ford dealers and a Kia dealer, and none compared to what I found at Walker's Renton Mazda. Derrick was terrific, listening to what I wanted, and he delivered exactly that. The showroom wa compared to what I found at Walker's Renton Mazda. Derrick was terrific, listening to what I wanted, and he delivered exactly that. The showroom was clean and everyone was masked. The other dealerships I visited and mention above, not one person was masked, and that is important to me, and required by our State. The other bonus I received was with my insurance. The safety features on the CRX 5 I purchased, saved me $400 a year! More

Walker's has a beautiful new Mazda store that is let down by 80's sales tactics. We were looking for a new car and it was between Mazda and Toyota. We were definitely not ready to buy and were in the te by 80's sales tactics. We were looking for a new car and it was between Mazda and Toyota. We were definitely not ready to buy and were in the test drive phase. We went on an early Monday afternoon because we hoped it was slower and I didn't want to take a salesperson off the floor just to answer my questions. I've been in the business for 31 years. The woman who helped me was very nice. I make it a point not to tell someone how to do their job. I didn't correct her when she said the car had a full size spare as she pointed at the doughnut. I didn't correct her when she said the car had leather and pointed to the synthetic. There were a couple more not so important items that were incorrect. No problem for me, but if a consumer is uneducated then what?? They got me with "would you like to know the value of your trade". Of course, but I said numerous times that I didn't want to waste their time because I wasn't ready to buy. She kept trying soft close lines and I tried to be as open and polite as possible. The sales manager came out who she said was the owner and he tried to close the deal. NOBODY LISTENS. In their minds all buyers are liars and there must be something he can do. They tried the value of my trade was for "today only". The thing is that the Mazda is leaps and bounds above the Toyota for my situation AND they had the EXACT car spec'd out the way I wanted. I came home and what sealed the deal are the reviews I read. This is a poorly managed store. After quick review I found the highest rated store in Bremerton. Take a wild guess who I BOUGHT from? Please....If you are looking for a Mazda or Subaru do your research because there are some very good stores to buy from and Walker's is NOT one of them. More

Poor customer service, unprofessional, disrespectful and racist. Profile you with your color. racist. Profile you with your color. More