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W&L Subaru - Service Center

Northumberland, PA

4.7
1,983 Reviews

1,983 Reviews of W&L Subaru - Service Center

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October 07, 2024

Great service professional technicians best service anywhere always treated me well always willing to go the extra mile More

by silverhawke69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

W&L Subaru responded

Thanks so much for the review!

October 06, 2024

Great dealership, excellent staff. You are treated like family. Services are fully explained. Will continue going there. More

by etdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

W&L Subaru responded

Thanks so much for the review! See you next time!

October 03, 2024

Honestly the best vehicle service I've ever received. Everybody was kind and courteous and I was never let wondering what was going on or when the vehicle would be done as I was given updates and notific More

by dgoody84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

W&L Subaru responded

Thanks so much for sharing your thoughts online! We are delighted to have earned your 5-star ratings!

October 02, 2024

Always welcome to call and. Bring in our vehicle. Explains what is needed after the we talk. Professional and more. A delight to to have confidence in Roy and will dealershi More

by Jimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marge
Oct 07, 2024 -

W&L Subaru responded

Thank, Jimbo! We appreciate the feedback!

October 01, 2024

He handled my service very well. He was cordial and efficient. He took care of all my concerns and the service to my car was well done. More

by algrund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

W&L Subaru responded

Thanks so much for reviewing your service experience!

October 01, 2024

As always, W&L exceeds all of my service expectations. So happy that we bought from W&L Subaru. More

by tovya2me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

W&L Subaru responded

Thanks for the 5-star review! It is always our pleasure helping you!

October 01, 2024

I love my 2012 Subaru! It has over 100000 miles on it. The body work done on it ,the very clean car I got back and the customer service was excellent.. The lady at the f More

by marybenfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady at the front desk.
Oct 07, 2024 -

W&L Subaru responded

Thanks so much for the review! We were happy to help!

September 29, 2024

Every time I have the oil changed, my oil change tag is never punched. Why give customers this tag when you fail to punch it so you don’t have to give a free oil change. Extremely disappointing More

by Curtis.cooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Beck
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

W&L Subaru responded

Hi Curtis, we're very sorry that we missed your oil change punch tag. We definitely want our customers to get the free 5th oil change. Anytime you are in for service, feel free to ask your service advisor where you stand oil-change-wise, and they will be happy to look up your records and let you know how close you are to the free one and update your punch tag. Here is what we have for you right now for your 2022 Impreza (4S3GKAB6XN3611031) 3/21/23 - 3635 miles - W&L paid, 1/12/24 - 11645 miles - customer paid, 9/10/24 - 16183 miles - customer paid. So it looks like you would pay for two more, and then the one after that would be the free one. Again, we are sorry we missed your punch tag. If you have any other questions, just let us know! Thanks and have a great day!

September 29, 2024

You charged me $33. 00 to change a bulb.; unbelievable!!! ????????????_::::::=!#%%:////%%##: ugh iiuj uiij ill More

by tlcnco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Barrenechea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

W&L Subaru responded

Thank you for the feedback. We are always striving to stay competitive in our market, and feedback such as this is very helpful to us as we gauge our pricing structures. If you have any questions, please do not hesitate to give us a call at 570.473.3432. Thanks again, and have a great day.

September 27, 2024

Owen was fabulous in helping me. Turned out a new battery solved my problem even though the existing one showed good. More

by candage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

W&L Subaru responded

Thanks for your review!

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