W&L Subaru - Service Center

Great people great service nice facility well trained service people nice place to do business service people nice place to do business More

Very courteous and knowledgeable Based on my experience I would recommend W&L service department to friends experience I would recommend W&L service department to friends More

Effective, efficient and personable……. workers know their jobs and perform it with efficiency! Love this dealership! workers know their jobs and perform it with efficiency! Love this dealership! More

The staff was very knowledgeable, helpful and friendly. I went in for annual swevice and left with a new car. I went in for annual swevice and left with a new car. More

My family has purchased a number of vehicles from W&L over the years. Andy and his team always make every effort to make the customer feel like part of the W&L family. Compared to other dealerships, ther over the years. Andy and his team always make every effort to make the customer feel like part of the W&L family. Compared to other dealerships, there's a distinct difference in professionalism starting the moment you walk through the front door. Thanks for many years of first-class service! More

W and L was Clean. The people ,kept me informed about problems with my vehicle. They were efficient and courteous , The people ,kept me informed about problems with my vehicle. They were efficient and courteous , More

Tony is the best. He is very helpful and kind. Thank you for your great service. We appreciate it very much. He is very helpful and kind. Thank you for your great service. We appreciate it very much. More

OOPS! !! What happened? I have become accustomed to friendly, polite customer service and professional service technicians during my last appointments at W& !! What happened? I have become accustomed to friendly, polite customer service and professional service technicians during my last appointments at W&L Subaru. Unfortunately, this was far from my experience this time. My car was making some "clunking" noises that I was concerned about before driving to Virginia for vacation. The service tech found nothing wrong and told me that I needed to buy new tires. Since then the "clunking" noises have increase so I made another service appointment for the same problem. Again, they couldn't find any significant problem and said that it was probably a loose wheel weight. There was nothing mentioned about my tires this time. The service advisor was silently rude, not offering any help or suggestions as to what to do next. He acted like I was an inconvenience and I was interrupring his day. I wrote a note on my service invoice that stated my displeasure They never asked me if everything was OK but there where quick to process my credit card. While leaving the dealership, I noticed that my tire pressure light was on. I went back inside and asked the advisor if they could check my tire pressure. He said that the tires were probably just cold. How very shocking! W&L, I am very dissapointed with my service. I am also surprised and dissapointed that this is the way that you want your dealership to be represented. More

Quick, rental smooth as well. In and out in less than 5 minutes. Same on return of rental. In and out in less than 5 minutes. Same on return of rental. More

All staff were very very helpful and kind! Fantastic job! My car looks amazing both on the inside and out! They were a pleasure to work with and made the process much easier. Fantastic job! My car looks amazing both on the inside and out! They were a pleasure to work with and made the process much easier. More