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W&L Subaru - Service Center

Northumberland, PA

4.7
2,024 Reviews
Call Service Center (570) 473-3432

2,024 Reviews of W&L Subaru - Service Center

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May 03, 2023

Tried to tell me my exhaust manifold needed replaced for inspection for an additional $1,000 on top of the $400+ ball joint. Needless to say I said no. Took it to another garage. His question was how did th More

by natic1@ymail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Long
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May 03, 2023 -

W&L Subaru responded

Thank you for the feedback. We stand by the assessment of our technicians. If you'd like to bring it back, we will be happy to put it on a lift and show you the issues we discovered. Thanks again and have a great day.

May 03, 2023 -

natic1@ymail.com responded

Already had this discussion with them as well as another licensed mechanic that says your guys full of it and just trying to sell parts not needed to pass inspection. Guess this will be the last vehicle i buy from W&L. Unless you have a Subaru they will try to upcharge you on everything. Last year you tried on lugnuts for over $100/set. I looked them up while waiting. Could buy all the lugnuts for all the wheels for less than $100. You lost a customer. Plain and simple. While the ball joint was most likely needed. The manifold was not. It was never removed from the engine to check for warpage as you tried to tell me. You need to check with a straight edge. Told to me by others as well. I didn't fall for it.

May 04, 2023 -

W&L Subaru responded

We're sorry you disagree with our findings. Again, we stand by the assessment of our technician, but we do wish you the best.

May 04, 2023 -

natic1@ymail.com responded

Well the Yukon passed inspection. There is NO exhaust leak. Yes it shows the head of the bolt missing but the rest of the threads are there. Also, surprise, surprise the ball joint was not bad either. So are you still going to stick by your technician who was obviously wrong or instructed to create a problem so you can charge the customer an astronomical amount. Not this guy because i knew better. And it passed inspection with flying colors. So not only have you lost a service customer but also a future return customer. I will also spread the word of how you conduct your service department. I think some may need to go back to school.

May 04, 2023 -

W&L Subaru responded

Thank you for all your feedback. Our policy here is to follow state guidelines and based on those guidelines, your 2012 GMC Yukon did not pass inspection. If you were able to shop around and find a technician who will pass cars that have problems, that is completely up to you. We continue to stand by our assessment of the issues your car had, and we've very sorry that this upsets you. We appreciate your concerns, and once again, we wish you all the best. Have a great day.

May 04, 2023 -

natic1@ymail.com responded

I didn’t shop around. I went to my mechanic that I always used. He showed me everything. Including the fact you never greased anything on the Yukon that goes with a service. He showed me the ball joint that had no play. He also told me he could not see the back of the manifold from either on the lift or from the top. Had to go in through the wheel well in order to see the bolt which the head is just broke off. No. Nada. None as far as exhaust leak. Oh and the mechanic is licensed and has been for over 40 years. Not some shade tree mechanic who does a lick and stick. You can stand by yourselves as much as you want if it makes you feel better. But you lost this customer and i will be letting people know about your practices of trying to put parts on vehicles that dont need it.

May 05, 2023 -

W&L Subaru responded

We appreciate the time you've taken to let us know of this issue. Have a truly wonderful day.

May 03, 2023

Staff is attentive, efficient, and friendly. We were sent an excellent video showing exactly what needed to be done and why. More

by rrmjvand205
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Long
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May 06, 2023 -

W&L Subaru responded

Thank you so much!

May 02, 2023

They always do high quality work, I trust them to do a good job with the right parts, and I love when they send the videos of the vehicle so you can see the condition underneath. That is great. More

by h.kirby@live.com
Recommend Dealer
Yes
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May 06, 2023 -

W&L Subaru responded

We're pleased you enjoy your service visits! Have a great day!

May 01, 2023

I am very pleased with the service I receive when taking my car in. The people are friendly and supportive. More

by lkr350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2023 -

W&L Subaru responded

Thank you for the 5-star ratings!

April 28, 2023

Always reliable and friendly service . I did not have to wait a long time either. More

by cabushadoll@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
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May 01, 2023 -

W&L Subaru responded

Thank you so much!

April 28, 2023

Maintenance department is excellent. Maintenance department communicates what they find make recommendations and keep you informed as to how work is proceeding. The waiting area is clean More

by andy-anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marge
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May 01, 2023 -

W&L Subaru responded

Thank you for the 5-star ratings!

April 22, 2023

5 Very friendly & shared all the info in an easy understanding way He was personable, explained all in layman's terms More

by kmeyer5
Recommend Dealer
Yes
Employees Worked With
Hi
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Apr 27, 2023 -

W&L Subaru responded

Thank you so much for your review!

April 16, 2023

Check-in was very easy. Waiting area was comfortable. Service representatives were attentive and kept us informed during the service appointment. More

by tjanderer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

W&L Subaru responded

Thanks!

April 16, 2023

Very informative about some warranty work I had done. Including a loaner car. They were very busy but still managed to complete the work in a timely manner. More

by Edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
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Apr 17, 2023 -

W&L Subaru responded

Thanks, Edward!

April 14, 2023

Friendly atmosphere. Everyone is attentive to your needs. I hope they’re around for a long long time. More

by penquinjoey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Christine
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Apr 15, 2023 -

W&L Subaru responded

Thanks so much!

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