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W&L Subaru - Service Center

Northumberland, PA

4.7
1,982 Reviews

1,982 Reviews of W&L Subaru - Service Center

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November 08, 2024

thanks Roy and Owen for their great help to service my Subaru Forester 2017. They went above and beyond, their professionalism and attention to detail were truly impressive. It’s clear that they take prid More

by Bing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

W&L Subaru responded

Thank you so much for the 5-star ratings! Have a great day!

November 06, 2024

Great experience in service and everyone I talk to on the phone. Always so friendly More

by gourmetstyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

W&L Subaru responded

Thanks, and have a great day!

November 06, 2024

Extremely helpful. They stay in contact with me about findings in crossteck . Not able to pick up vehicle during service department hours and again they accommodate me More

by Francisco Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

W&L Subaru responded

Thank you so much for the 5-star ratings!

November 02, 2024

Part ordered but not delivered. Not notified causing unnecessary 40 minute drive to W&L. Upon completion of work on rescheduled date, hood not completely closed and required stoppin More

by bodnerbmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Owen Long
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

W&L Subaru responded

Thank you for the feedback. You are right, it sounds like we could have done better here. We apologize for the lack of communication you experienced. We will do our best to use your comments here as a coaching tool to make improvements where necessary. Thanks again and have a great day.

October 28, 2024

Awesome people ! Great service ! Definitely the best Subaru dealer in the area and would only recommend w and l Subaru ! More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

W&L Subaru responded

Thank you, Randy!

October 27, 2024

Good job got it done in a good time frame so far so good will keep going back More

by mikekristy12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

W&L Subaru responded

Thank you for your review!

October 27, 2024

Excellent valet service! Having excellent service is very important to me when considering where to buy my next vehicle. More

by mrgnshs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

W&L Subaru responded

Thanks, and have a great day!

October 25, 2024

Pleasant people but upsetting they no longer wash my car that I bought there . Ok More

by wbkling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

W&L Subaru responded

Thanks for the feedback, William. In general we do still offer a free automatic car wash with service, however there are a few reasons why we would not be able to run certain vehicles thru our automatic car wash. If you have any questions about the reason in your specific case, please give us a call at 570.473.3432 and press 2 for service. Thanks and have a great day.

October 24, 2024

Excellent service. Very friendly and able to get my car done quickly. Highly recommend them More

by cmcillwain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

W&L Subaru responded

We appreciate the feedback!

October 24, 2024

Great people great service nice facility well trained service people nice place to do business More

by gstametz51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

W&L Subaru responded

Thanks so much for the review!

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