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W&L Subaru - Service Center

Northumberland, PA

4.7
1,996 Reviews

1,996 Reviews of W&L Subaru - Service Center

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February 09, 2024

5 From beginning to end, it was a smooth appt. A little expensive but then, what isn't More

by Prathfon
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keayon Williams
Feb 19, 2024 -

W&L Subaru responded

Thank you for your business!

February 08, 2024

I was promptly seen and scheduled for repair. The repair took a week. Dave and Rusty were great. More

by cobra97svt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Kauffman, Dave Winters
Feb 08, 2024 -

W&L Subaru responded

Thank you!

February 07, 2024

Very good customer service. Valet was great as well. 10/10 reccomend I would highly recommend your services to anyone More

by aw91490
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keayon Williams
Feb 08, 2024 -

W&L Subaru responded

Thank you so much for the 5-star review! We're thrilled that you enjoyed the free valet for service!

February 07, 2024

Excellent! I absolutely love the free valet service! It makes my hectic life so much more manageable. More

by linseyranay
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Long
Feb 08, 2024 -

W&L Subaru responded

We're very pleased that you enjoy our free valet for service! Thanks for the feedback!

February 07, 2024

Would not go anywhere else Staff is kind. ..facility is very comfortable All good...leave me alone More

by dsimpsue
Recommend Dealer
Yes
Employees Worked With
Kimberly Heltzinger, Kimberly Heltzinger
Feb 08, 2024 -

W&L Subaru responded

Thank you so much!

February 06, 2024

Everyone is knowledgeable, friendly & helpful. We couldn't be more pleased with our experiences there v More

by betsy_petersen
Recommend Dealer
Yes
Employees Worked With
Kimberly Heltzinger, Kimberly Heltzinger
Feb 08, 2024 -

W&L Subaru responded

Thank you for the 5-star rating!

February 06, 2024

Quick service and friendly. Getting my car washed and being told all the details of that day service and what will be coming up. Knowing I can go two months in advance from insp More

by ruthanne42
Recommend Dealer
Yes
Employees Worked With
Kimberly Heltzinger, Kimberly Heltzinger
Feb 08, 2024 -

W&L Subaru responded

Thank you so much!

February 05, 2024

W&L is extremely responsive, ensuring timely service of my Subaru. Much appreciated! I appreciate the valet services More

by Byab
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Feb 06, 2024 -

W&L Subaru responded

Thank you so much!

February 04, 2024

Friendly, efficient. Dealership waiting area is clean and comfortable I have always had a great experience here. More

by sallih
Recommend Dealer
Yes
Employees Worked With
Kimberly Heltzinger, Kimberly Heltzinger
Feb 06, 2024 -

W&L Subaru responded

Thanks for sharing your experience online! Have a great day!

February 03, 2024

Technician probably should not call customer vehicles filthy and use actual funnels to fill fluids to not spill anything. Also needed to balance the wheels after the rotation because there was a horrid v More

by Bjh16
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Feb 03, 2024 -

W&L Subaru responded

Thank you for the feedback. We sincerely apologize if any fluids were spilled while servicing your vehicle. If there is anything we can do, please give service a call at 570.473.3432, ad we will be happy to assist in any way we can. [please note: the service department can not see replies here on Dealerrater]

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