Back

W&L Subaru - Service Center

Northumberland, PA

4.7
2,060 Reviews

2,060 Reviews of W&L Subaru - Service Center

Sort by
April 11, 2025

Matt greeted me as soon as I pulled up, asked when I needed the car back. Very pleasant and professional. I used a loaner car, that was quick and easy everything ready for me. Couldn't have been beater More

by butterflyplc
Recommend Dealer
Yes
Employees Worked With
Matt Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Gilbert
Apr 16, 2025 -

W&L Subaru responded

Thanks for reviewing your experience in service! We appreciate the feedback!

April 06, 2025

Dealership is good. Disappointed in a malfunctioned Feature in my Subaru forester. Automatic high beams not functioning correctly. Apparently others are complaining abo More

by donnaref
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Coxe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Picciurro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

W&L Subaru responded

We appreciate you taking the time to share your feedback. We understand how frustrating it can be when a vehicle feature doesn't work as expected. During our inspection, we weren’t able to replicate the issue, but we want to make sure you're satisfied with your Forester. If the problem continues, please feel free to reach out—we’d be happy to revisit it and explore potential solutions. Your input is valuable to us, and we’re here to help!

March 29, 2025

This was my first service after buying my new car. I was very pleased, I didn't realize it was included until Owen explained it when I dropped it off. He followed up with a call the next day to let me More

by kathycon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

W&L Subaru responded

Thanks so much for taking the time to review your experience with our service department! Have a great day!

March 29, 2025

The tech was great, thorough, friendly, and knowledgeable. I greatly appreciated the video summary of the quick inspection of my car. The wrong car was delivered back to my home but it was quic More

by Hoffman236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

W&L Subaru responded

Thank you for the review! And thank you for your patience and understanding about the mixup!

March 28, 2025

Amazing experience. Everyone was pleasant and helpful. Service completed in a timely manner. Exceeded my expectations!!! More

by SLSTAVINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

W&L Subaru responded

Thank you so much for the review! Have a great day!

March 28, 2025

Extremely friendly & professional service department. I still appreciate the time they drove to me, with a dead battery, and gave me a loaner! More

by Karim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

W&L Subaru responded

We are thrilled that you enjoyed our free loaner car perk. Thanks for posting your thoughts online!

March 27, 2025

My first time for service. Everything went well. All staff members I encountered were courteous and helpful. More

by Jim R
Recommend Dealer
Yes
Employees Worked With
Matt Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Gilbert
Mar 28, 2025 -

W&L Subaru responded

Thanks, Jim!

March 27, 2025

Owen was helpful in setting up our Starlink connection. There was a problem requiring us to bring the vehicle in. Owen promptly addressed the issue and we were on our way. More

by joytel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Coxe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

W&L Subaru responded

It was our pleasure helping you with your Starlink! Thanks for posting, and have a great day!

March 26, 2025

I always receive quick and excellent service . .. I love how they always answer all of my questions and concerns More

by lhassell2
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Long
Mar 26, 2025 -

W&L Subaru responded

Thanks so much for the review!

March 26, 2025

Great service love that they come get my vehicle at GEISINGER and deliver it when finished. Thanks to Roy beck for receiving my texts in the morning where I park More

by treic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Picciurro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

W&L Subaru responded

Thanks so much for the review! We're delighted you enjoy our free customer pickup-and-delivery valet for service!