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W&L Subaru - Service Center

Northumberland, PA

4.7
2,000 Reviews

2,000 Reviews of W&L Subaru - Service Center

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January 19, 2025

Would be nice if they would take care of an on going problem and brush it under the carpet! More

by bwheimbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Owen Long
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

W&L Subaru responded

Thank you for the feedback. We sympathize with your concerns. For more information on the details of your recent visit, including explanations of why we were unable to take care of your issue, please give us a call at 570.473.3432. We'll be happy to help. [Note: the service department does not see replies to these messages on Dealerrater.]

January 18, 2025

great to deal with, kept me informed of my visit to get my oil changed and tires rotated, thanks More

by grumpystoy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : dont know who took care of paperwork
Jan 21, 2025 -

W&L Subaru responded

Thanks so much for your review!

January 15, 2025

Brand new car with multiple issues. Has been at the service center multiple times for 2 weeks at a time. Communication was not great with service advisor. Appreciate loaner car More

by mdauberman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bennick Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

W&L Subaru responded

Thank you for the feedback. We sympathize with your frustration and we are sorry your new car has had these issues. Excellent communication is something we strive for, and we apologize if we missed the mark with your service visits. We appreciate your patience, and if there is anything else we can do for you just let us know. Thanks again, and have a great day.

January 15, 2025

Very professional, explained and included customer in decision making of needed maintenance of vehicle. Service department has always been great! Thank you! More

by debblauk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

W&L Subaru responded

Thank you for the review!

January 11, 2025

This is my second time working with Owen Long. He is definitely an asset to your company. He is very pleasant to talk to and seems to truly care about the customers. More

by kws50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

W&L Subaru responded

Thanks for your feedback!

January 11, 2025

Great customer service and follow up on findings during routine service and having a loaner. More

by jpatton6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

W&L Subaru responded

Thank you so much!

January 10, 2025

I have had great service from day one. I have only had my 2025 Outback about 6 months. Service so far has been great. I have told everyone how impressed I have been with W & L Subaru North More

by tia0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

W&L Subaru responded

Thank you so much for the online review! We appreciate the feedback!

January 10, 2025

Service department was very friendly and professional. They performed the service in a timely manner and kept us informed during our service. More

by sandbagger4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

W&L Subaru responded

Thank you so much for the 5-star review!

January 05, 2025

Professional, welcoming, helpful, and very communicative throughout my service. I was very impressed with the entire experience from drop-off to pick-up. More

by dunklebergerrobertl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

W&L Subaru responded

Thanks so much for the 5-star review!

January 02, 2025

Everyone was very accommodating and friendly. The new dealership is beautiful. I love my new outback. More

by tracyportzline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bennick Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dont remember most already listed
Jan 02, 2025 -

W&L Subaru responded

Thanks so much for your review!