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W&L Subaru - Service Center

Northumberland, PA

4.7
1,994 Reviews

1,994 Reviews of W&L Subaru - Service Center

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June 19, 2024

They were efficient. Very friendly staff. Made sure I knew what was happening and what would need to be done in the future. More

by susygram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

W&L Subaru responded

Thanks so much!

June 18, 2024

I was in a tight spot with no one to help me. They brought me a loner and towed my car. I have never had this great service from any dealer before. More

by Peaceofmind58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
Jul 01, 2024 -

W&L Subaru responded

Thank you so much for your feedback! It was our pleasure helping you!

June 17, 2024

Top notch service. Worth the trip to maintain both of the cars we've purchased there. More

by hugheswest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

W&L Subaru responded

Thanks so much for your business!

June 14, 2024

I have been surprised by the extras, like drinks, snacks, and a clean waiting room for patrons as the cars are serviced. More

by jmcrane_lib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

W&L Subaru responded

Thanks so much! We're pleased that you enjoy the free amenities in the customer lounge!

June 12, 2024

Good back light in The tailgate still not working it had to be more than a short or the bulb was loose when I got home it didn’t work More

by rtm14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

W&L Subaru responded

Thank you for the feedback. We apologize if we did not successfully rectify an issue with one of your bulbs. We would love to get this corrected for you, so please call us at 570.473.3432. Thanks again for the feedback, and have a great day.

June 11, 2024

W&L team were very thorough. They searched for a resolution that I was satisfied with. More

by jillbk
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

W&L Subaru responded

Thank you so much!

June 07, 2024

My car is perfect - just like it was never in an accident. Thank you for the great work! More

by karenjcastle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, sorry
Jun 10, 2024 -

W&L Subaru responded

Thanks for reviewing our collision center!

June 06, 2024

Gavin is great to work with, kind and trustworthy. Great communication skills, helped me understand what was wrong with my car and plan for future repairs. More

by srborchert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

W&L Subaru responded

Thanks for reviewing!

June 03, 2024

Good service and excellent sales staff. Enjoy the wait in an Excellent facility. Thank you More

by rkishlebmut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

W&L Subaru responded

Thanks!

May 30, 2024

I appreciated the ability to have a loaner vehicle while mine was being repaired. It was helpful to be able to still get things done and not have to have a lot of down time at the dealership. More

by alleykat_40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

W&L Subaru responded

Thanks for the review! If there is anything you feel we can be doing better, just give us a call and let us know. We're always looking for ways to improve. Have a great day!

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