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W&L Subaru - Service Center

Northumberland, PA

4.7
1,994 Reviews

1,994 Reviews of W&L Subaru - Service Center

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August 05, 2024

Very professional, clean and comfortable showroom and service areas. Always treated with respect and courtesy, More

by surak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

W&L Subaru responded

Thanks for the review!

August 04, 2024

I am disappointed that I have been telling W&L about the rattle on the front driver side since shortly after purchasing; was first told it was nothing, was told later after several months and warranty expir More

by Tara
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

W&L Subaru responded

Thank you for the feedback Tara. We are sorry for your experiences in our service department.

August 04, 2024

Very courteous staff and good mechanics have to wait for parts but are quick with the repairs once parts are there More

by cindlpn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

W&L Subaru responded

Thanks for sharing your experience online!

August 03, 2024

Easy to get to. Many knowledgeable people Easy to work with,friendly sales people,Not a long wait for service. More

by scheuer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

W&L Subaru responded

Thank you!

August 03, 2024

They are very easy to deal with. Every person I dealt with was very friendly and professional. More

by Subie Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bluge
Aug 05, 2024 -

W&L Subaru responded

Thank you, Subie Sue! Have a great day!

August 03, 2024

Keagan was very helpful with explaining what had to be done. We appreciated to have a loaner car available.. More

by nicobuisman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

W&L Subaru responded

Thank you for your review!

June 29, 2024

My car was serviced in the time frame presented and for a lower cost than I expected. More

by NOLACNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

W&L Subaru responded

Thanks for the review!

June 20, 2024

I was treated well from the time I walked in the door until the time that I left. I received multiple calls after my purchase just to make sure that I was satisfied with my purchase and service. Friendl More

by kws50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

W&L Subaru responded

Thanks for the 5-star ratings! It was our pleasure helping you!

June 20, 2024

I like your service so much that I drive an hour and a half to get great service More

by poconoblondebp114st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

W&L Subaru responded

Thanks for making the trip to our dealership! See you next time!

June 20, 2024

Very friendly staff appt eas 10:30 am with s2 hour wait that could havecbeen better but really out in about 1.5 hours satisfied More

by gkrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bluge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

W&L Subaru responded

Thank you for the review! We apologize for the wait time in servicing your vehicle, but we really appreciate your patience. Thanks again! PS: If you ever need a free loaner so you can go about your day without waiting, just let us know when you schedule your appointment!

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