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W&L Subaru - Service Center

Northumberland, PA

4.7
2,009 Reviews
Call Service Center (570) 473-3432

2,009 Reviews of W&L Subaru - Service Center

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February 19, 2025

W and L is by far the best car dealer we have ever dealt with. More

by mtasc770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

W&L Subaru responded

Thank you so much for your review! If you need anything at all just let us know!

February 19, 2025

Had to leave vehicle at dealership. Loaner vehicle ready when I arrived. Kept in contact with me about my vehicle. Very cooperative More

by slkiapes
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keayon Williams
Report | Print
Feb 20, 2025 -

W&L Subaru responded

Thank you so much for the review!

February 18, 2025

Our scheduled maintenance went smooth. Owen kept us informed throughout the process. The dealership was clean and comfortable. More

by tonyk10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

W&L Subaru responded

Thanks so much for the 5-star review!

February 15, 2025

Great service & Tony is always so helpful In answering any questions that I have. Thanks Tony! More

by nancymcbride1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

W&L Subaru responded

Thank you for the feedback! We're pleased you had such a great experience!

February 13, 2025

Very pleased with the sevice at W&L as well as all employees we had contact with...Keep up the great professional work. !! More

by mzarick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : did not get the names of folks that actually worked on car, but no issues or complaints.
Report | Print
Feb 14, 2025 -

W&L Subaru responded

Thank you so much! We are thrilled that you enjoyed your experience in our service department!

February 12, 2025

W&L is incredibly professional, helpful and timely. They work hard to meet the needs of clients and are proud of their product. More

by Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

W&L Subaru responded

Thank you for the review! Have a great day!

February 12, 2025

Fast service and reasonable prices! Multipoint inspection is a great plus to make sure everything is in great shape! More

by BK Autoworks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

W&L Subaru responded

Thank you for the 5-star ratings! Have a great day!

February 05, 2025

Your service is exceptional Pete went above and beyond fir me. And so sid the employee that delivered my license to me. You guys are great. THANK YOU 😊 More

by sharonpeifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Report | Print
Feb 06, 2025 -

W&L Subaru responded

Thanks for the review! We're very pleased you had such a great experience with Pete in service!

February 04, 2025

Owen was great. As was my mechanic Dustin both displayed top tier customer service and care. More

by J.ruiz5709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Bollinger
Report | Print
Feb 05, 2025 -

W&L Subaru responded

Thank you so much for the review!

January 31, 2025

Bought a new car there. 14,000 miles tires are shot. Talked to service manager and he wouldn't do anything for me. New tires should last more than 14,000 miles. I will never More

by gavindesign1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keayon Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

W&L Subaru responded

Thank you for the feedback. We sympathize with your frustration. It is unfortunate that the manufacturer's Customer Advocacy Department declined to cover the tire replacement. While it wasn't the outcome we hoped for, we genuinely appreciate your feedback. Please feel free to reach out if you have further questions or concerns.

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