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W&L Subaru - Service Center

Northumberland, PA

4.7
2,056 Reviews

2,056 Reviews of W&L Subaru - Service Center

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April 19, 2025

Everyone, from the initial call to be seen that very day, were kind, underdtanding, & accommodating. More

by varano795@gmail.com
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keayon Williams
April 19, 2025

Everyone, from the initial call to be seen that very day, were kind, underdtanding, & accommodating. More

by varano795@gmail.com
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keayon Williams
April 15, 2025

excellent dealership. very customer friendly and will refer to anyone purchasing a new subaru. this dealership is second to none More

by gino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

W&L Subaru responded

Thank you, and have a great day!

April 13, 2025

My car is still giving me the same issues, after being at the service center. The after video inspection that was sent me could use better wording, you should never make costumers feel like they are a bother More

by tlhess90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Picciurro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

W&L Subaru responded

Thank you for your feedback. We apologize that you didn't have a fabulous experience in service. We sympathize with your concerns regarding the video communications, and we will look into that further to see how we can improve going forward. Regarding your vehicle, we'll be happy to take another crack at trying to figure out the issue for you on a sunnier day. Just give us a call to set that up. Thanks again for the feedback, and have a great day.

April 12, 2025

This is the 3rd time that I have it serviced since I bought the car and Pete has been my service provider, Tony and Keayon has helped me too and they are all very helpful, professional and friendly. The More

by gpfleegor66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Picciurro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

W&L Subaru responded

We are delighted that you have had such great experiences here at W&L! We look forward to helping you again in the future!

April 11, 2025

Matt greeted me as soon as I pulled up, asked when I needed the car back. Very pleasant and professional. I used a loaner car, that was quick and easy everything ready for me. Couldn't have been beater More

by butterflyplc
Recommend Dealer
Yes
Employees Worked With
Matt Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Gilbert
Apr 16, 2025 -

W&L Subaru responded

Thanks for reviewing your experience in service! We appreciate the feedback!

April 06, 2025

Dealership is good. Disappointed in a malfunctioned Feature in my Subaru forester. Automatic high beams not functioning correctly. Apparently others are complaining abo More

by donnaref
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Coxe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Picciurro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

W&L Subaru responded

We appreciate you taking the time to share your feedback. We understand how frustrating it can be when a vehicle feature doesn't work as expected. During our inspection, we weren’t able to replicate the issue, but we want to make sure you're satisfied with your Forester. If the problem continues, please feel free to reach out—we’d be happy to revisit it and explore potential solutions. Your input is valuable to us, and we’re here to help!

March 29, 2025

This was my first service after buying my new car. I was very pleased, I didn't realize it was included until Owen explained it when I dropped it off. He followed up with a call the next day to let me More

by kathycon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

W&L Subaru responded

Thanks so much for taking the time to review your experience with our service department! Have a great day!

March 29, 2025

The tech was great, thorough, friendly, and knowledgeable. I greatly appreciated the video summary of the quick inspection of my car. The wrong car was delivered back to my home but it was quic More

by Hoffman236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

W&L Subaru responded

Thank you for the review! And thank you for your patience and understanding about the mixup!

March 28, 2025

Amazing experience. Everyone was pleasant and helpful. Service completed in a timely manner. Exceeded my expectations!!! More

by SLSTAVINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

W&L Subaru responded

Thank you so much for the review! Have a great day!

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