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W&L Subaru

Northumberland, PA

4.8
4,212 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,212 reviews

August 29, 2024

Staff treats you respectfully and with concern for your issues. I was disappointed that a problem taken to them in late July was not adequately addressed. They looked at it again at no charge to me and, I More

by geoffgw2
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

W&L Subaru responded

Thank you for the review! We apologize that the issue wasn't resolved on your first visit and we appreciate you letting us have a second crack at it. If you need anything at all just let us know! Thanks again!

August 28, 2024

Pleasant, informed, easy to work with. Dealer facility was very nice and clean. Finance was easy. It was a good experience for me and my wife. More

by rebeaver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bennick Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

W&L Subaru responded

Thanks! We're thrilled you had a 5-star experience in sales!

August 27, 2024

Great place and very well maintained building, great people to deal with and i would recommend them to everyone More

by ettersuniqulspinc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Coxe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

W&L Subaru responded

Thanks for the review!

August 27, 2024

Came back for inspection on ‘24 crosstrek, told my tires needed to be replaced, and that an issue I was having was not part of my package so I’d have to pay out of pocket… completely unacceptable. The issue More

by carlyb2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Owen Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

W&L Subaru responded

Hi Carly, thank you for the feedback, and we are very sorry for your experience. You are absolutely right, your 2024 Crosstrek Limited does indeed have heated side mirrors ... those are standard on that model and trim. We are not sure what happened that caused the incorrect info, but we will definitely look into that to prevent a future occurrence. Again, we are terribly sorry for your experience.

August 23, 2024

I’ve always been pleased with the staff and service received at W and L! More

by Mike Shutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

W&L Subaru responded

Thanks, Mike! We appreciate your business!

August 23, 2024

I think that W&L are doing a great job trying to help people and Curt is doing a great job for you guys in sales . Thank you again . More

by james.warner54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curt Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francesco "Frankie" Funiciello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bailey Kester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

W&L Subaru responded

Thank you so much for the feedback! Have a great day!

August 23, 2024

Austin was great to work with and made the process very easy! I would see him again for future car purchases! More

by alexaream
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Clark
Aug 26, 2024 -

W&L Subaru responded

Thanks so much!

August 22, 2024

The last vehicle I bought was an Ascent. It was more than I needed, But it was the first vehicle that I felt comfortable in. All the other vehicles were too cramped, no leg room. It's not More

by gnwise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

W&L Subaru responded

Thanks for the review! We're very pleased you are enjoying your Ascent! If you need anything at all just let us know!

August 21, 2024

When I arrived Tony was my advisor. 3 hours later Keonon came with paperwork & said car done. I asked where was Tony? He said he had to go somewhere. I think I was forgotten. Tony quo More

by MLAMPMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Barrenechea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

W&L Subaru responded

Thank you for the feedback. We apologize for the time your repair took. We can assure you that you were not forgotten. If there is a discrepancy on your bill, our service team will be happy to look into that for you. Please give us a call at 570.473.3432 and we will be glad to see what we can do. Thanks again and have a great day.

August 21, 2024

They are a wonderful dealership! They care about the customers, they do great work, they keep you informed. More

by kjk132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

W&L Subaru responded

Thanks! We appreciate your business!

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