Volvo Cars of Louisville

Melissa, Michael and Bill They are all excellent. They know the car and do what they can to make me feel comfortable/minimize the cost of the repairs. The Volvo parts need to They are all excellent. They know the car and do what they can to make me feel comfortable/minimize the cost of the repairs. The Volvo parts need to be cheaper but that is nothing these folks can control. More

EXCEPTIONAL We appreciated the dilignet work of Paul Cambroun in locating the exact car of our dreams. Paul also helped in explaning the many features of the car We appreciated the dilignet work of Paul Cambroun in locating the exact car of our dreams. Paul also helped in explaning the many features of the car and patiently took many follow up questions! More

Trip interruption My husband and I were on our way to Ohio when the check engine light came on. We were about 30 minutes outside Louisville and so I called ahead to see My husband and I were on our way to Ohio when the check engine light came on. We were about 30 minutes outside Louisville and so I called ahead to see if we could bring our car in. Michael Brown said to bring it on in and asked which direction we were coming from and gave us directions. Upon arrival they got us right in. The bad news was that a clamp needed to be replaced but the part was not in stock and would have to be overnighted. Michael bent over backwards to make sure we were taken care of by giving us hotel information, restaurants in the area and a loaner car to use. We were not happy because this is a new car and did not expect any issues on our trip but things do happen. Michael was very professional and accommodating which made a bad situation better. If I lived closer to Louisville this is where I would be buying my next car and where I would have it serviced. Exceptional employees and exceptional service. More

Excellent service every time. I've had nothing but excellent service from here. The service advisor Melissa is 100% customer focused and has a superior knowledge of Volvos. She mak I've had nothing but excellent service from here. The service advisor Melissa is 100% customer focused and has a superior knowledge of Volvos. She makes each visit pleasant and very smooth. More

Always excellent service I've been bringing my Volvo to this dealer for service ever since I moved to Louisville six years ago and have always received excellent, prompt, qual I've been bringing my Volvo to this dealer for service ever since I moved to Louisville six years ago and have always received excellent, prompt, quality service at a reasonable price. They always go out of there way to look for any factory rebates, recalls or any other programs to reduce my costs. I would recommend this dealers service department over any other I have ever used. More

Michael Brown is an outstanding professional. This is the 3rd time Michael has provided assistance with servicing my Volvo. Each time, Michael has provided thorough examination of my car's needs. This is the 3rd time Michael has provided assistance with servicing my Volvo. Each time, Michael has provided thorough examination of my car's needs. He has assisted me in providing clear descriptions of the car's ailments. His focus and attention to providing outstanding service is to be commended. More

Sarah is EXCELLENT Sarah took great care of me and my vehicle. Exceptional service. they discovered an issue with my transmission and fixed it all under warranty. Gre Sarah took great care of me and my vehicle. Exceptional service. they discovered an issue with my transmission and fixed it all under warranty. Great experience. Thank you. More

Purchase 2017 Volvo XC90 Momentum Andy Thompson was an excellent salesperson. He was knowledgeable and interested and made us feel special. We also liked that Traci called us to tell u Andy Thompson was an excellent salesperson. He was knowledgeable and interested and made us feel special. We also liked that Traci called us to tell us a similar car had been located and that they were expediting delivery. More

Dave Faircloth's Group is Trustworthy; Goes Above and Beyond I've brought my cars to Dave Faircloth for a long time...I trust my daughter's car to him which says a lot. His team has always gone above and beyond I've brought my cars to Dave Faircloth for a long time...I trust my daughter's car to him which says a lot. His team has always gone above and beyond to make sure our cars (especially those of my wife and daughter) are in top shape and dependable. My wife and her friends recently took our van to Gulf Shores for spring break - her friend remarked how quiet it was (and the van has well over 160K miles on it). Dave's team gave it a once over before the trip. I recommend his team for service whole-heartedly. More

I purchased a 2012 Certified Pre-Owned Volvo S60 from Diana Muir, 2/8/14, negotiating both purchase and trade-in on the phone. Although we live in the Nashville area, with two Volvo dealerships within 2 Diana Muir, 2/8/14, negotiating both purchase and trade-in on the phone. Although we live in the Nashville area, with two Volvo dealerships within 25 mi., my wife and I gladly drove 6 hours round-trip to Louisville with our 8-year-old daughter to conclude our business. Purchase and trade-in were both fair market (I did plenty of homework). There was no lowball trade offer or inflated asking price to insult my intelligence and lead to needless haggling with some sales manager. I got a good deal on a low-mileage CPO with NO hassles. My wife and I have been buying quality new, used, and CPO cars for 27 years, from Toyota to Mercedes, and this was the BEST experience. I can't overstate how courteous, knowledgable, and professional the staff at Volvo of Louisville (Sam Swope Dealerships) were. EVERYONE went out of their way to be helpful. Their mechanic stayed AFTER closing to fine-tune a little highway drift (slightly uneven front tire pressure) and to explain toe-in/toe-out trade-offs for this vehicle's handling and steering feedback. The finance manager shared great insights on managing our credit rating, and the receptionist made sure our 8 year-old daughter was comfortable and had plenty of free snacks (the kids play center is great.) Diana orchestrated the entire experience SEAMLESSLY. These are kind, honest people who know and love their cars, and more importantly, seem to actually love their customers. They WANT you to leave happy and come back - it's not "grab their money and push 'em out the door." Well, it worked because my wife is already considering downsizing her amazing '09 Honda Pilot Touring when our older daughter goes to college - and guess where she's decided to buy her Volvo? More