Volvo Cars of Louisville

Great service Darrin is always great. Parts were in stock for both my Check Engine light repair and for an overdue recall. Software was also updated while I waite Darrin is always great. Parts were in stock for both my Check Engine light repair and for an overdue recall. Software was also updated while I waited. More

Heater Issues OMG-REVISED AGAIN, The general manager said he was going to call me back after he spoke to the service manager to see about getting my car fixed. He OMG-REVISED AGAIN, The general manager said he was going to call me back after he spoke to the service manager to see about getting my car fixed. He has yet to call and I have called him twice, no response. I still have no heat or defrost so my granddaughter and I are going to freeze in the morning! Revised- The general manager called me and he is sending me a full refund. I told him I am not trying to get anything free, I just need my heat fixed. He is going to talk to service and see if they will fix it at a discounted price. He was very nice and apologetic. I took my Volvo to the Volvo dealer knowing I would pay more but I knew they would do a good job since they work on them daily. The heat on the passenger side is blowing cold air, and the defroster is blowing cold air. I picked up my car, and paid for the service they told me how hot my heat is now blowing. I did not check it because I assumed the dealer would be honest, and it was 68 when I picked it up, no need for my heater. On my drive home I was sitting at a red light and decided to check the defroster while I was sitting there. Well.....nothing works. Now they want up to $2500 more to fix the problem they said they fixed and I paid for. Finally the service manager, Jason told my husband he would refund the entire price I paid minus the part (which was a part I did not need). He also lied about that and shorted me 173 on my refund!!! More

Service Visit I took in my XC90As always in the past, for a service visit for routine maintenance. Melissa Hare was in charge of my service visit. As always in t I took in my XC90As always in the past, for a service visit for routine maintenance. Melissa Hare was in charge of my service visit. As always in the past, Mellissa communicated clearly what needed to be done and responded knowledgeably to all my questions and comments. More

Excellent car buying experience at Volvo Cars of Louisville I had the opportunity to purchase a new 2019 Volvo XC60 from Volvo Cars of Louisville. Erin Gentry, sales, Paul Teets, sales manager, Anthony George, I had the opportunity to purchase a new 2019 Volvo XC60 from Volvo Cars of Louisville. Erin Gentry, sales, Paul Teets, sales manager, Anthony George, General Manager, Melissa Hare, Service Advisor and Anthony, Service Manager all provided me with exceptional service. This was a first time amazing Volvo car buying experience. I highly recommend this dealership, team and the Volvo brand to anyone who wants a great product at a great price with exceptional service to boot! More

Battery problems The service at this location was top notch. The facilities were very accommodating. The service representative provided us with a good price due to us The service at this location was top notch. The facilities were very accommodating. The service representative provided us with a good price due to us making an extra trip. More

Can't beat the folks at Volvo of Louisville! I've purchased a certified pre-owned Volvo from Volvo of Louisville and have had both my XC60s in for service. I can't say enough good things about th I've purchased a certified pre-owned Volvo from Volvo of Louisville and have had both my XC60s in for service. I can't say enough good things about them, especially Nathan #1 in sales, Nathan #2 in finance and Melissa in service. All of them went the extra mile to make things right, even if they didn't have to. And their prices on certified pre-owned vehicles are competitive, as well! More

Great service at a reasonable price! The professionalism and courtesy of the Volvo Cars of Louisville service team and the quality of their work merits the five stars awarded to them. Whi The professionalism and courtesy of the Volvo Cars of Louisville service team and the quality of their work merits the five stars awarded to them. While waiting for my car to be finished, I asked the service advisor about tires. She sent the requested information to my email along with pricing and available options. The high quality of Volvo Cars of Louisville’s workmanship combined with their professional approach has made a repeat customer of me! More

Service on my Volvo Melissa Haier is the best. She is so knowledgeable and friendly on top of that. I hope the company appreciates her as much as the customers do. Melissa Haier is the best. She is so knowledgeable and friendly on top of that. I hope the company appreciates her as much as the customers do. More

A very pleasant experience Our plan was to look at a Volvo. We ended up purchasing two. The salesman could not have been kinder and more knowledgeable. Within two hours we dr Our plan was to look at a Volvo. We ended up purchasing two. The salesman could not have been kinder and more knowledgeable. Within two hours we drove away in our new cars. I highly recommend the dealership and highly approve of our salesman. More

good work very expensive The service has been good over the last 12 years. I only had to return one time for an oil leak after an oil change. The cost of my recent was a lot f The service has been good over the last 12 years. I only had to return one time for an oil leak after an oil change. The cost of my recent was a lot for me, I had 135 mile service, and also had to have radiator replaced the total cost for car care was 1869.98 which is a little high in my view. More