Volvo Cars of Louisville

The best service team I have ever dealt with in 50 years of car ownership. From the moment I contacted them about an S80 that crumped on the Interstate, they went all out to get us taken care off. Quick e of car ownership. From the moment I contacted them about an S80 that crumped on the Interstate, they went all out to get us taken care off. Quick evaluation of the problem, help finding an place to stay and repairs done ahead of schedule. (Thanks to a technician who worked late.) Everyone on the service team did whatever they could to help If your Volvo needs service anywhere near Louisville don't think of going anywhere else. More

Christian was a breath of fresh air in the auto sales arena. Upfront and very helpful. Josh finished the sale and was very helpful. Overall a great buying experience. arena. Upfront and very helpful. Josh finished the sale and was very helpful. Overall a great buying experience. More

Excellent service and professionalism. It all starts with the leader, Anthony George, for creating the culture and class of the dealership. My salesperson, Nathan Boston, was super easy to deal with and very the leader, Anthony George, for creating the culture and class of the dealership. My salesperson, Nathan Boston, was super easy to deal with and very helpful. I had a few minor things to be taken care of on the used car I purchased after point of sale. Their response “ absolutely, we will take care of it immediately “. Not all dealers operate this way. This is my third purchase from them and will not be the last. Thank you More

I had the pleasure of working with Jordan and highly recommend seeking him out if you are in the market for a new or used vehicle! He is very professional, but at the same time makes you feel comfortab recommend seeking him out if you are in the market for a new or used vehicle! He is very professional, but at the same time makes you feel comfortable and he works very hard to get the deal structured in the way you want. In a time when customer service can feel like a lost art - Jordan shines. If you are shopping from out of state and purchasing remotely, or live locally and are able to work with him in person- he's your guy! More

I had a great experience with Jordan.I came in knowing that I want an SUV and nothing else. Jordan help me narrow down what I was looking for and find the perfect vehicle. Thanks buddy. that I want an SUV and nothing else. Jordan help me narrow down what I was looking for and find the perfect vehicle. Thanks buddy. More

Outstanding professionalism, service, support and honesty all at a great price! all at a great price! More

We went to Volvo Cars of Louisville in search of a good, dependable (and relatively inexpensive!) used car. We were delighted with the friendly, courteous staff. Zachary was enormously helpful and we were o dependable (and relatively inexpensive!) used car. We were delighted with the friendly, courteous staff. Zachary was enormously helpful and we were on the road in record time. Thanks, all! More

We had a great experience purchasing our XC90 here. Josh Armstrong was not pushy, and accommodating to our needs. We are very happy with our vehicle and the service we received. Armstrong was not pushy, and accommodating to our needs. We are very happy with our vehicle and the service we received. More

One of the WORST EXPERIENCES OF MY LIFE! If I was able to leave ZERO stars I would. My Husband and I purchased a 2018 Volvo V90CC via online, talked to Nathan Paine. Specifically asked about any imperfection leave ZERO stars I would. My Husband and I purchased a 2018 Volvo V90CC via online, talked to Nathan Paine. Specifically asked about any imperfections to be videoed/photographed. Purchased the car, day before transport our insurance discovered there was a $12526 claim paid out on the car. Asked Nathan about he said that their “Volvo Master Technician” did not see any signs of repair due to damage and that he had pointed out any imperfections in the videos and pictures he sent us. Car arrived, 3 of the 4 wheels had major curb rash, multiple dings and dents that were not made aware to us. Upon reviewing the photos and videos closer when we knew what to look for, we were able to see some of the dings but they were not specifically pointed out. Our body shop also noted that the car had been repainted in areas. We spoke to Nathan he said they would give us a credit towards an extended warranty but when I talked to their extended warranty company wasn’t even offered or an option. When I asked why it wasn’t a CPO he said that it was cheaper to not have it be certified but the car had to go through essentially the same check before being offered for sale. Then all communication stopped, I reached out multiple times to managers with no response or resolution. They left the old lessees personal information in the car, I finally contacted them and found out the car was damaged, front fender and grille was completely replaced, none of this was reported on the carfax. We purchased the car from over 800 miles away. They definitely took advantage of that, the car is not worth what we paid for it and not as advertised to us. All they appear to care about is getting the sale done and thats it. Took Months to get our car titled/plated in our state, and took even longer to get a copy of our sales paperwork, and when they did send it it was terrible quality small photocopies of the originals that are difficult to read. I am in sales and I understand its tough, but all we wanted was honesty since we were buying from so far away and they definitely did not give us that. We have filed a complaint with the BBB. More

Amazing experience! Easy process, no pressure and great energy! They made this the best car buying experience we have been a part of. Go see Erin! energy! They made this the best car buying experience we have been a part of. Go see Erin! More