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Volvo Cars of Louisville
Louisville, KY
78 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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78 Reviews of Volvo Cars of Louisville
October 22, 2026
Appointment time was at 9 am with no communication up front about how long it was going to take. Called numerous times with no one answering. Finally got through at 1 pm and they had not even looked at front about how long it was going to take. Called numerous times with no one answering. Finally got through at 1 pm and they had not even looked at the car. It’s all about communication and being respectful. More
by JUSTIN
Employees Worked With
Nathan
October 13, 2026
I always service my Volvo at Volvo Cars of Louisville. David is the only tech I use but they have all wonderful technicians. I trust them with my older Volvo. David is the only tech I use but they have all wonderful technicians. I trust them with my older Volvo. More
by theresa.mcwhirter65
Employees Worked With
Melissa and David
October 01, 2026
My Volvo is my favorite car I’ve ever owned. While the buying process was less than ideal, the service department has more than made up for it in so many ways. Their communication is amazing, an While the buying process was less than ideal, the service department has more than made up for it in so many ways. Their communication is amazing, and everyone at the service desk is consistently kind, accommodating, and genuinely helpful. Justin, in particular, has been so accommodating the last few times I’ve been in. He is incredibly respectful of my time while I’m waiting for my service to be completed and always does what he can to make the process as easy and convenient as possible. That level of customer service really makes a difference. I’ve been so impressed with how well the service department has taken care of me and my car! More
by Laura Klein
Employees Worked With
Service Dept: Justin & Nathan
October 01, 2026
I worked with Josh Armstrong on the purchase of my vehicle and he did a great job with showing me the details of the vehicle and the associated paperwork. I bought my previous car from Josh and it was vehicle and he did a great job with showing me the details of the vehicle and the associated paperwork. I bought my previous car from Josh and it was good to see him still at the dealership. All in all a wonderful car buying experience. More
by Ernie
Employees Worked With
Josh Armstrong
September 30, 2026
Nathan Rivera always makes service appointments a breeze and he always explains everything upfront, Nathan is friendly and always makes my experience at Volvo a positive one. and he always explains everything upfront, Nathan is friendly and always makes my experience at Volvo a positive one. More
by erin m.
Employees Worked With
Nathan Rivera
August 21, 2024
Very Very disappointed in this dealership, and the way they sell cars at a high price but does not disclose that they have been wrecked etc, I had bought a 2021 white xc90 and couldn't get a title for it/ they sell cars at a high price but does not disclose that they have been wrecked etc, I had bought a 2021 white xc90 and couldn't get a title for it/tag had temp tag from Dec 23 to march 2024 and then when i started calling where the car originally came from Rhode island they advised me that it had been in a wreck, well Volvo of Louisville didn't disclose this as they said it was a CPO car. i then found out it had been wrecked in the passenger side rear/door and bumper and fender was repaired. ( the overspray on the trim around the back window gave it away. i took it back to dealer spoke with the Anthony George he said only way i could get out of car is to buy another one, as being what it was i didn't want to pay 54,000 for a wrecked car I took a kia Sorento they had, well long story short, the bank wouldn't finance the kia due to it being over priced at 125% LTV. so contract was null and voided due to no financing. i then took that car back and gave them the keys. thus they did manage to keep my money for the extended Warranties ( over 7K) their title dept/warranty dept will not return any phone calls to discuss the refund of my warranties., and 2.5K down payment along with stuck me paying for tags ( 472.00 dollars 2024 ) because they couldnt supply me the tag as of march of 2024 , car was returned and they finally filed the paperwork in may 2024 with county clerk transferring it to my name when i no longer owned the car as of first part of march and they had resold the car without a title again to the new buyers. when i tried calling them, was advised by Josh the salesman they didn't want me calling them that is done and over with quit calling. this is very sad place and their MOTTO is " you will get a different kind of buying experience " VERY TRUE, I just feel sorry for the person that purchased the car and is just now getting the tag,,, and i am sure they didnt know car was wrecked either when buying it. i thought long and hard about giving this review but i feel that if the dealership wants to stick it to me for the tag/title cost then i may as well share the whole buying experience for future buyers to check out before making same mistake i did. ( Check your vin and where the cars originally come from) the salesman advised me that this car was a local trade in far from the truth ( Louisville Ky to Rhode Island) More
by rubyk65
Employees Worked With
josh , anthony george
May 20, 2022
We purchased our Volvo from out of state, and Christian was wonderful to work with! He made it seem like I was actually there in person-provided photos and videos, answered any question I had, and gave upd was wonderful to work with! He made it seem like I was actually there in person-provided photos and videos, answered any question I had, and gave updates before I even asked for them! He was so dedicated to making sure I was comfortable with everything, and has followed up even after the delivery of my car. Highly recommend! More
by tkorleski
Employees Worked With
Christian
April 16, 2022
Excellent experience EXCEPT I DO NOT FEEL ITS FAIR TO CHARGE A DOCK FEE FOR USED CARS! Just saying. . . As a widow who has negotiated for over twenty luxury family cars and has proven to be good at it, I CHARGE A DOCK FEE FOR USED CARS! Just saying. . . As a widow who has negotiated for over twenty luxury family cars and has proven to be good at it, I was sorely disappointed there was no “wiggle room”! I LOVED THE STAFF I DEALT WITH - FOUND THEN WELL-EDUCATED AND FUN!! I know the dealership should be pleased and I am enjoy my first Volvo! More
by Susan
Employees Worked With
Tina and Nathan OUTSTANDING!! Josh? OK
March 30, 2022
Josh was a great salesman. Patient, never pushy, responsive and professional. My car purchasing experience exceeded my expectations. Patient, never pushy, responsive and professional. My car purchasing experience exceeded my expectations. More
by hussungdl
Employees Worked With
Josh, Coty, Nicholas
