Volvo Cars of Louisville

Very Very disappointed in this dealership, and the way they sell cars at a high price but does not disclose that they have been wrecked etc, I had bought a 2021 white xc90 and couldn't get a title for it/ they sell cars at a high price but does not disclose that they have been wrecked etc, I had bought a 2021 white xc90 and couldn't get a title for it/tag had temp tag from Dec 23 to march 2024 and then when i started calling where the car originally came from Rhode island they advised me that it had been in a wreck, well Volvo of Louisville didn't disclose this as they said it was a CPO car. i then found out it had been wrecked in the passenger side rear/door and bumper and fender was repaired. ( the overspray on the trim around the back window gave it away. i took it back to dealer spoke with the Anthony George he said only way i could get out of car is to buy another one, as being what it was i didn't want to pay 54,000 for a wrecked car I took a kia Sorento they had, well long story short, the bank wouldn't finance the kia due to it being over priced at 125% LTV. so contract was null and voided due to no financing. i then took that car back and gave them the keys. thus they did manage to keep my money for the extended Warranties ( over 7K) their title dept/warranty dept will not return any phone calls to discuss the refund of my warranties., and 2.5K down payment along with stuck me paying for tags ( 472.00 dollars 2024 ) because they couldnt supply me the tag as of march of 2024 , car was returned and they finally filed the paperwork in may 2024 with county clerk transferring it to my name when i no longer owned the car as of first part of march and they had resold the car without a title again to the new buyers. when i tried calling them, was advised by Josh the salesman they didn't want me calling them that is done and over with quit calling. this is very sad place and their MOTTO is " you will get a different kind of buying experience " VERY TRUE, I just feel sorry for the person that purchased the car and is just now getting the tag,,, and i am sure they didnt know car was wrecked either when buying it. i thought long and hard about giving this review but i feel that if the dealership wants to stick it to me for the tag/title cost then i may as well share the whole buying experience for future buyers to check out before making same mistake i did. ( Check your vin and where the cars originally come from) the salesman advised me that this car was a local trade in far from the truth ( Louisville Ky to Rhode Island) More

We purchased our Volvo from out of state, and Christian was wonderful to work with! He made it seem like I was actually there in person-provided photos and videos, answered any question I had, and gave upd was wonderful to work with! He made it seem like I was actually there in person-provided photos and videos, answered any question I had, and gave updates before I even asked for them! He was so dedicated to making sure I was comfortable with everything, and has followed up even after the delivery of my car. Highly recommend! More

Excellent experience EXCEPT I DO NOT FEEL ITS FAIR TO CHARGE A DOCK FEE FOR USED CARS! Just saying. . . As a widow who has negotiated for over twenty luxury family cars and has proven to be good at it, I CHARGE A DOCK FEE FOR USED CARS! Just saying. . . As a widow who has negotiated for over twenty luxury family cars and has proven to be good at it, I was sorely disappointed there was no “wiggle room”! I LOVED THE STAFF I DEALT WITH - FOUND THEN WELL-EDUCATED AND FUN!! I know the dealership should be pleased and I am enjoy my first Volvo! More

Josh was a great salesman. Patient, never pushy, responsive and professional. My car purchasing experience exceeded my expectations. Patient, never pushy, responsive and professional. My car purchasing experience exceeded my expectations. More

Poor communication, unprofessional and lack of accountability between GM Anthony George and his team. Beyond frustrated accountability between GM Anthony George and his team. Beyond frustrated More

Erin was great! I did on line research prior and discussed budget prior to going to dealership to test drive two cars. I have been a Volvo customer for years so I had a pretty good idea of what I wa discussed budget prior to going to dealership to test drive two cars. I have been a Volvo customer for years so I had a pretty good idea of what I wanted. I was done start to finish in 2 hours! More

The best service team I have ever dealt with in 50 years of car ownership. From the moment I contacted them about an S80 that crumped on the Interstate, they went all out to get us taken care off. Quick e of car ownership. From the moment I contacted them about an S80 that crumped on the Interstate, they went all out to get us taken care off. Quick evaluation of the problem, help finding an place to stay and repairs done ahead of schedule. (Thanks to a technician who worked late.) Everyone on the service team did whatever they could to help If your Volvo needs service anywhere near Louisville don't think of going anywhere else. More

Christian was a breath of fresh air in the auto sales arena. Upfront and very helpful. Josh finished the sale and was very helpful. Overall a great buying experience. arena. Upfront and very helpful. Josh finished the sale and was very helpful. Overall a great buying experience. More

Excellent service and professionalism. It all starts with the leader, Anthony George, for creating the culture and class of the dealership. My salesperson, Nathan Boston, was super easy to deal with and very the leader, Anthony George, for creating the culture and class of the dealership. My salesperson, Nathan Boston, was super easy to deal with and very helpful. I had a few minor things to be taken care of on the used car I purchased after point of sale. Their response “ absolutely, we will take care of it immediately “. Not all dealers operate this way. This is my third purchase from them and will not be the last. Thank you More

I had the pleasure of working with Jordan and highly recommend seeking him out if you are in the market for a new or used vehicle! He is very professional, but at the same time makes you feel comfortab recommend seeking him out if you are in the market for a new or used vehicle! He is very professional, but at the same time makes you feel comfortable and he works very hard to get the deal structured in the way you want. In a time when customer service can feel like a lost art - Jordan shines. If you are shopping from out of state and purchasing remotely, or live locally and are able to work with him in person- he's your guy! More