Volvo Cars of Fort Myers

Great experience! From start to finish the process was way easier than most dealerships I've worked with. John was efficient and was aware of our needs and got us exac From start to finish the process was way easier than most dealerships I've worked with. John was efficient and was aware of our needs and got us exactly where we needed to be. More

Awesome Experience!!! Volvo of Fort Myers is a great and welcoming place! Definitely will be buying another car from them! And if you go, ask for Dorian Montero!! He helped Volvo of Fort Myers is a great and welcoming place! Definitely will be buying another car from them! And if you go, ask for Dorian Montero!! He helped me multiple time's when I went to volvo to buy a car and look around, very hardworking, helpful, and kind, he made me feel super comfortable and answered any questions I had! Wasn't pushy at all either! More

Horrible Experience Whatever you do, AVOID Volvo of Fort Myers! This place has some of the WORST customer service I have encountered, especially the sales department. I Whatever you do, AVOID Volvo of Fort Myers! This place has some of the WORST customer service I have encountered, especially the sales department. If you are looking for a new Volvo or service, this dealership is awful and you NEED to look elsewhere!! This past Saturday, we encountered an issue with our 2016 XC90 not starting. We were receiving a parking break error and it was causing the car to not turn on. Being only 2 miles away from Volvo of Fort Myers, we called our Volvo Roadside Assistance (roadside assistance was great) and requested a tow to the dealership. We asked Roadside to request a loaner for us as we had both our kids and needed a car to get home. Unfortunately, they stated they cannot do this and advised us to call the dealership. My wife called first and was immediately hung up on by the receptionist when asking to speak with someone regarding a loaner. Thinking this was an accident (we understand things happen) I called back to make the request. When the receptionist answered, I was told that there was nothing they can do since the dealership closed in 45 minutes! Mind you we were only 2 miles away with a tow truck only 15 minutes from us. I told her we really needed a car and asked if there was anything else they could do. She paused and transferred me to a manager. Armando immediately picked up the phone and without even inquiring about the situation, told me the dealership was closing in 45 minutes and that there was nothing they could do and we would have to wait until the Service Department opened Monday morning. I was taken aback by this, but still provided him with a brief overview of the situation and stated that we really needed a loaner due to our kids and their car seats. He still told us no, but then asked for my name so they can look us up in their system. When he said we weren’t in their system I informed Armando that we actually bought the car from Volvo of Bonita. Once he heard we bought the car from a different Volvo dealership, he became so incoherently rude I was absolutely astonished that he was a manager. After starting to become frustrated, he told me “I’m sorry that you are unhappy with the car and service you bought from Volvo of Bonita” and that if we bought the car from them, “their sales department would be more inclined to help and they could give us a car for the night, but since we didn’t buy it from them we would have to wait until Monday.” It became so infuriating that he would not even listen anymore and continued to talk over me asking for help. I stated again that we needed something to get our kids home and he just laughed at us. Then he went back to the excuse that their dealership was closing soon and that we were “stuck.” At this point I became extremely frustrated and Armando and I were just yelling at each other to the point where he just hung up after sarcastically saying “good luck.” Based on how we were treated by Volvo of Fort Myers, there was no way we would ever allow our car to be serviced there for this situation or in the future. Luckily after looking online, we were able to get the car started. Not wanting to turn it off again, I called Volvo of Bonita (which was 15 miles away) and asked if I can bring it in to have the error checked and if they can provide us with a loaner. I knew they closed soon, but still figured it was worth a shot, especially after how poorly we were treated by Volvo of Fort Myers. Joe, their sales manager, picked up the phone and I told him the situation. He didn’t even hesitate and said to drive on down and that he would find us a loaner. He even said he would wait for us because we would get there well after they closed. This is the type of service we expect to receive from Volvo, but clearly not every Volvo dealership is the same. More

Car buying made simple My husband and I just purchased our second vehicle from John Becker @ Volvo of Ft Myers. John made our car buying experience quick and easy. Most of My husband and I just purchased our second vehicle from John Becker @ Volvo of Ft Myers. John made our car buying experience quick and easy. Most of the work was done over the phone, as John understood that we were located in South Naples and didn't want us to make multiple needless trips to Ft. Myers. Great staff. You won't be disappointed. More

Absolutely the best ! Didn't buy m y Volvo here, but I'm treated like a long lost son. Tony in Service couldn't do enough for me. they staff is the most amazing group of pe Didn't buy m y Volvo here, but I'm treated like a long lost son. Tony in Service couldn't do enough for me. they staff is the most amazing group of people I have eve met in the auto industry. Absolutely the very best in the business. More

Excellent people I recently bought a car from this dealership. I was looking for a specific model with specific features. I negotiated the deal over the phone from a I recently bought a car from this dealership. I was looking for a specific model with specific features. I negotiated the deal over the phone from across the state. John and Armando at the dealership couldn't have been more honest, trustworthy, or easy to work with. They had no reason to believe that I was going to buy a car over the phone, sight unseen, from across the state. But they took me at my word, and they were amazing. Everything with the purchase went extremely smooth. Everyone I worked with throughout the sale and on the day of the purchase were great to work with. On top of everything, I got a great deal. More

"Best car salesman we've ever dealt with" We purchased a used Passat from John Becker. He is a breath of fresh air as car salesmen go. His manner and professionalism made buying from him eas We purchased a used Passat from John Becker. He is a breath of fresh air as car salesmen go. His manner and professionalism made buying from him easy. He gave us time and space with no pressure. We were so pleased that we returned in four months and purchased a used Chevrolet Captiva from him. Couldn't be happier with the vehicles, John and the dealership. Will definitely return. More

Best dealership I've ever dealt with. This is my second Volvo, and the service at Volvo Cars of Fort Myers was my main reason for purchasing my Volvo there. I have been working with John This is my second Volvo, and the service at Volvo Cars of Fort Myers was my main reason for purchasing my Volvo there. I have been working with John Becker since July in looking for a recent model Volvo convertible in excellent condition. He phoned me about a month ago when he learned the dealership was going to get the car I purchased. Then he phoned me when it arrived. I bought a 2013 white hardtop Volvo convertible with white interior, only 13,000 miles, and an extended warrantee through September 2019! He found the car of my dreams for me!!! Plus, I know my Angel (the name I've given to my white on white Volvo convertible) will have the best follow-up service I've ever experienced. Dealing with John Becker and everyone at Volvo Cars of Fort Myers has truly been a delight. More