Volvo Cars Silver Spring

I went to the dealership to see a used Volvo Convertible that was sdvertised on their Website. From the momemnt I walked into the dealership until the time I left, I was treated extremely well and made very that was sdvertised on their Website. From the momemnt I walked into the dealership until the time I left, I was treated extremely well and made very comfortable. I thought that Mfon provided excellent customer service and had extensive knowledge about the car. I was also introduced to the manager and the service center team. I think that these personal touches made buying the car a wonderful experience. I would certainly recommend the dealership if you are looking for a new or used Volvo. More

I had a tremendous experience utilizing the internet first to negotiate a fair price. I then was invited in for a test drive and to work on some of the specifics of the deal. My trade-in was evaluated first to negotiate a fair price. I then was invited in for a test drive and to work on some of the specifics of the deal. My trade-in was evaluated and I was given an excellent price for fair market value on my 2005 Tahoe and was able to obtain some of the tax breaks available from the stimulus package. I would highly recommend this dealer and this salesperson for anyone looking for a new Volvo. There was no pressure and I felt relaxed as they worked at my pace and answered my questions either via email or in person. More

Mfon was amazing. He got us the car we wanted well below its value (I think we may have gotten him in trouble for going so low), and we were so happy. This is our second Volvo. We're a young couple, and Vol its value (I think we may have gotten him in trouble for going so low), and we were so happy. This is our second Volvo. We're a young couple, and Volvo has finally started to breathe new life into their brand. Thank you Mfon, I would definitely buy another vehicle from you. I'll send some more business your way, Thanks again. More

Mfon, Angel and another young gentleman whose name I can't recall were all very professional during this sale. Very noteworthy was their patience and ongoing friendliness throughout this sale which exte can't recall were all very professional during this sale. Very noteworthy was their patience and ongoing friendliness throughout this sale which extended into the after hours. I was also impressed by the call from Alan, the Sales Manager the next business day to inquire about my experience there. More

The general mgr took over the sale and made it a positive experience and sold me a great car. Alan, the sales manager, was very helpful and spent over an hour going over everything in the car. The girl who h experience and sold me a great car. Alan, the sales manager, was very helpful and spent over an hour going over everything in the car. The girl who handled all the paperwork was very quick and efficient and the service dept very friendly. More

I bought a Sterling at Herb Gordon in 1987 and have been a customer ever since. And eventhough I did not buy my first Volvo at Herb Gordon, I did return to have my car serviced there. When I decided to bu a customer ever since. And eventhough I did not buy my first Volvo at Herb Gordon, I did return to have my car serviced there. When I decided to buy another Volvo, it was an easy decision to stay with Herb Gordon. It was very easy to go on-line and look at the cars. I liked the idea that you can find out everything you need to know about the car before you even test drive it and compare the prices. The first time I met Howard, I wanted to just look at a S60, I found him to be very nice. He answered all my questions and I never felt pressured. I told him I would be back at a later time to have my car appraised. I returned a month later, with my husband for the appraisal. While we waited Howard told us we could look around and if there was a car we wanted to test drive, just let him know. We first test drove a S60, which I found much smaller than my 850. I then test drove a S80 and decided that was the car I wanted. I liked the fact that my husband and I were able to test drive the cars and make a decision on our own, without the pressure from a salesman. When I told them how much I wanted my monthly payments to be, they assured me it was doable and they would work with me. When it was too late to contact the bank, they allowed me to take the car home. When I returned the next day, all the paperwork was completed and ready for me to sign. Herb Gordon cleaned the car and gave be a full tank of gas and I was on my way. I was very pleased with this car buying experience and would recommend Herb Gordon to anyone interested in buying a volvo. I was even offered a second car wash and when I returned, I chatted with Howard and I could tell he was genuinely concern about how I was enjoying the car. I found Howard to be a real people person and not just a salesman trying to get me to buy a car. More

tho i wanted a c30, based on the volvo website, i didn't think i'd be able to purchase one (all options were 'a la carte' vs in packages, which drove up the price). instead i test drove the s40, and tho it think i'd be able to purchase one (all options were 'a la carte' vs in packages, which drove up the price). instead i test drove the s40, and tho it was nice, it wasn't really what i wanted. alan hannon, the sales manager, offered me a (red!) c30 at an excellent price and even added cruise control at no extra cost. he is affable and absolutely non-pushy. angel sharps, the loan/finance associate, obtained the car loan for me that was very competitive with the pre-approved loan i obtained thru my credit union. this meant that i did not have to take off from work to go back to my credit union with the paperwork. to obtain the best terms for me she was most willing to do multiple calculations. she was patient and good-humored. More

My husband and I were searching for a Volvo sedan or wagon to suit the needs of our growing family. After going to many dealers, we finally bought our Volvo XC70 Cross Country at Herb Gordon. Our salesm wagon to suit the needs of our growing family. After going to many dealers, we finally bought our Volvo XC70 Cross Country at Herb Gordon. Our salesman, Mr. Mfon Mfon was one of the best customer service representatives I have ever dealt with. He asked us what we were looking for in a vehicle, didn't try to give us what we didn't need or want. He didn't stop looking for a vehicle to suit our needs and found exactly what we were looking for. Mr. Mfon was patient, humourous and friendly. He made us feel comfortable making an important decision, and worked all afternoon to get us what eventually sealed the deal. He is knowledgable about every aspect of the vehicles he sells. I was extremely impressed with his personable demeanor and extensive knowledge of the Volvo models that he sells. Herb Gordon has an excellent employee and superb representative of the dealership and the Volvo name with Mr. Mfon. I also want to applaud the management and finance staff at Herb Gordon. They worked with us to acheive a fair deal, and we were pleased with the final outcome. We were also extremely pleased when we came in to sign all of the paperwork. The finance representative had all of his paperwork in order, and was well versed in all of the legal and financial information that we had to cover. The whole process took less than an hour to wrap up, and Mr. Mfon was there to walk us to our new car and go over the bells and whistles with us so we were comfortable driving off the lot. I recieved follow-up calls from both the salesman and the dealership manager, both of which reinforced our feelings that we had made the absolute best decision purchasing our Volvo from Herb Gordon Volvo. Patrick and Alexis McInerney More

After conducting large amounts of internet research to find a low mileage, late model XC 90, I completed an Edmunds.com on-line form for price quotes from multiple Volvo dealers. Although I received mult find a low mileage, late model XC 90, I completed an Edmunds.com on-line form for price quotes from multiple Volvo dealers. Although I received multiple e-mail responses from my request, based on the recommendation of my brother who had recently purchased a new vehicle from another Herb Gordon dealer, I contacted Howard Glickman of Herb Gordon Volvo. Howard listened to my requirements, and within minutes located a mint condition pre-owned XC 90 that was coming up for auction in PA. During the same phone conversation he quoted me an extremely fair price, and also provided a rough estimate for my trade in. Later that week Howard and his manager went to the auction and fought off the competition for the XC 90 and still honored the price he originally quoted me over the phone. When it came to appraise my trade-in, I was very impressed by the effort Alan expended trying to give me the best possible price. Two days later I took the whole family to Silver Spring to pick up the car. They had it ready and waiting outside the showroom doors. Prior to actual delivery I worked with Angel Sharpe, who also went the extra mile to find significantly lower financing sources than my usual bank. When it came to filling out the paperwork, Angel was extremely professional and efficient with the multitude of required forms and dealing with the added complexity of out-of-state buyers (VA). In less than two hours we had test driven the car, signed the paperwork, and received personal demonstrations of the many features of our XC 90. During the entire process I never felt like I was being deceived or manipulated in any way. Just the opposite was true - honest, friendly, and courteous - and always with my best interest in mind. This was by far my best car buying experience. I highly recommend Howard and the Herb Gordon Volvo team. I live in Northern Virginia and it is well worth the extra time and miles to drive to Silver Spring. More

I wanted to share the wonderful buying experience my husband and I had at Herb Gordon Volvo in Silver Spring Maryland. My husband was looking at the Volvo XC90 as a work vehicle and I had been coveting husband and I had at Herb Gordon Volvo in Silver Spring Maryland. My husband was looking at the Volvo XC90 as a work vehicle and I had been coveting the C70 hard-top convertible for about 6 months. When we decided it was time to purchase, we did extensive online searches for vehicle inventory in our area. Our first stop was the Volvo dealer in Annapolis as it was the closest to our home. We were on the lot for over 40 minutes browsing both vehicle types with no acknowledgment from the sales staff. We left the dealership feeling that if this was the attention they gave to someone interested in purchasing a vehicle, what type of service would we receive if something went wrong? We went home and ventured online a bit further to Silver Spring. There I found a C70 in inventory. I emailed the dealership and was answered the next day explaining that the car was possibly sold but please come in to take a look at a few others. When we arrived we were immediately greeted by a friendly sales consultant, Jason Withrow. He was in the middle of another sale but gave us plenty of attention and apologized when he had to break. It was a Saturday afternoon and quite busy. I'm still not sure how he managed it but we were given both the C70 and XC90 to test drive and never felt slighted. We were very impressed with how the sales consultants and sales manager, Alan Hannon, worked as a team to assist us. We purchased the C70 that day and were so pleased with our experience that we returned the next week for the XC90. Every member of the staff at Herb Gordon was pleasant, friendly, and helpful. We have never had a more enjoyable buying experience. We would and have referred our family and friends to Herb Gordon and will definitely be customers for life. More