Volvo Cars Silver Spring

Prompt and efficient service always!! Long time Volvo owner of 6 vehicles. I appreciate the consistency of service provided By my service advisor!! I see enough of the process because of Long time Volvo owner of 6 vehicles. I appreciate the consistency of service provided By my service advisor!! I see enough of the process because of the number of Volvos I own, always excellent!! More

EXCELLENT & PERSONABLE SERVICE Eddie Reyes & Eddie Sarecky This serves to express my sincere appreciation for the Outstanding sales service you have given me throughout the purch Eddie Reyes & Eddie Sarecky This serves to express my sincere appreciation for the Outstanding sales service you have given me throughout the purchase of my new SUV. First, I knew It was time for me to get a new vehicle I was extremely apprehensive at the thought of walking into any dealership to make a vehicle purchase. If I must be honest car salesman do you have the reputation of being extremely overbearing and often pushy and I just didn’t want to deal with that. Each time I think about going to a dealership I kept thinking “Oh Lord, I’m going to be dealing with some guy who is going to be all over me and so I keep putting it off and putting it off.... Needless to say, when my friend Tony Miller told me “I have the perfect person for you” Yes I was skeptical and very much apprehensive however the fact is I know Tony as a man of integrity and so that gave me solace that his referral would be just the same. I contacted Eddie S. by phone; Eddie - right off the bat as we conversed you made me feel as though you knew me for years even though we never met. You were extremely warm , personable and I had the feeling I was in great hands and would be taken care of; in fact I believe that’s what you said :) Subsequently, I received a phone call from Eddie R. Eddie - WOW!! You are First Class, an Excellent Sales representative. There’s really not much to add to that statement. You exude professionalism and reassurance as you assessed my car needs accurately. In every conversation we’ve had throughout this process you would say “Don’t worry, I’ll take care of it for you- YOU DID!!! I thoroughly enjoyed working with you Both and would recommend you and the dealership ‘MileOne’ to anyone looking for an excellent automobile. In a world where we don’t always have the best experiences in a car dealership, this was great! It is without hesitation that I would buy another vehicle from MileOne and I will recommend you to family, friends or others who are looking for a dealership with integrity and vehicles to match. Sincerely More

Best Ever Robert works as a service manager at Volvo he’s awesome , knowledgeable and kind. It’s Lille leaving your car with someone who will take car if it li Robert works as a service manager at Volvo he’s awesome , knowledgeable and kind. It’s Lille leaving your car with someone who will take car if it like you would . I love my CC90 and I know when I need service Robert will take care of my car. He’s so awesome !!!! More

Great Customer Service Quick and Friendly, what a great experience. Tyler took great care of me. He had me in and out and was very thorough. Thanks Tyler for making the expe Quick and Friendly, what a great experience. Tyler took great care of me. He had me in and out and was very thorough. Thanks Tyler for making the experience easy! More

Service for Volvo S40 Got in and out with a loaner car in about ten minutes. Service was completed the same day and the car was ready for pick up when I arrived. Free wash Got in and out with a loaner car in about ten minutes. Service was completed the same day and the car was ready for pick up when I arrived. Free wash was included. More

Unsatisfactory Visit I have been a client with Herb Gordon Volvo for at least 10 years and in 2017 purchased a Volvo XC60. I have consistently received top notch service. I have been a client with Herb Gordon Volvo for at least 10 years and in 2017 purchased a Volvo XC60. I have consistently received top notch service. However, on yesterday I took my 2017 in for the 40K mile service and had several issues during the visit. My prior service reps Mike VanHausan and Dana were amazing but are no longer with the company. Yesterday, the service representative, Mr. Espejo, seemed indifferent about my visit. The list of issues from yesterday’s visit is listed below (unfortunately, it’s not just one). (1) The woman who facilitated the loaner car transaction was extremely unprofessional. I have used loaner cars from Herb Gordon Volvo for 10 years and updated insurance information is in the system, despite presenting my insurance card, she was very rude when I mentioned that the information is likely in the system. In a very abrasive tone she mentioned, “I’m just doing my job.” She tossed my insurance card and license back on the counter after she was done. Appalled, I almost walked out of the establishment, but assumed she was simply having a bad morning. (2) Tyler was great, communicated via text while my car was in service. However, upon my return to pick up the car, Mr. Espejo was once again indifferent and dismissive; he simply referred me to the area for payment. HE DID NOT EVEN COME OVER TO DISCUSS WHAT SERVICES WERE PROVIDED! Usually the service team member reviews the service in detail. However, Tyler took the lead. Prior to leaving, I saw Mr. Espejo review the service for another customer. (3) I had a coupon, presented to Mr. Espejo during drop off which is routine, but that was not applied to the bill. The manager took care of this immediately, after I caught the issue. (4) A service light for tire pressure was not addressed. This is a routine service that was overlooked. Again, the manager expeditiously drove the car back to the garage to have it addressed. I usually don’t submit these reviews but the service that I received yesterday was such a stark contrast from my past experiences. I hope it had nothing to do with my baseball cap and sweats, as I usually drop off in professional attire – but unfortunately I am not so confident AND it really shouldn't matter! Customers spend considerable money to service Volvo cars that are known for safety and reliability. I hope this review is helpful in providing feedback to all Herb Gordon team members. Best, Dr. Rhodes. More

Great job They always take great care of my car, and I trust them! They do what they say they will do, and there are no surprises. They always take great care of my car, and I trust them! They do what they say they will do, and there are no surprises. More

Very satisfied The service was exceptional. Neal worked with me and helped me pick out a car that I ended up buying. I was very satisfied with my purchase. The service was exceptional. Neal worked with me and helped me pick out a car that I ended up buying. I was very satisfied with my purchase. More

Pure Excellents From start to finish Keith and Diego were a delight to work with. The price of the car and the whole process went excellent. Will definitely come back From start to finish Keith and Diego were a delight to work with. The price of the car and the whole process went excellent. Will definitely come back and by my next car at Silver Spring Volvo. More

End of car shopping I have been looking for a car for a week and a half to no avail . I was told to go to Herb Gordon Volvo and talk to Ed Sarecky. Well needless to sa I have been looking for a car for a week and a half to no avail . I was told to go to Herb Gordon Volvo and talk to Ed Sarecky. Well needless to say I finally felt like someone was really listening to me and willing to help with my decision. After my decision I was sent to deal with Peter Larsen who totally made me feel at home and listened to all of my questions. I was totally put at ease. Peter handled all of my car buying needs . I will continue to recommend Herb Gordon and Ed and Peter as they gave me the best service I have had from my time spent looking for a car. More