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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
445 Reviews

445 Reviews of Volvo Cars Santa Monica - Service Center

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October 13, 2024

Overall everything was amazing the staff was amazing. But the price of the service to much for me. More

by DELMYH1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

October 13, 2024

I had a great service during a recent Volvo visit! Quick turnaround, and excellent attention to detail More

by RBGEBREMICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're thrilled to hear you had a great service experience at Volvo Cars of Santa Monica. Our team strives for quick turnaround and excellent attention to detail. We look forward to seeing you again!

October 12, 2024

Quick follow up after my issue was diagnosed. Options were explained well and when I decided not to proceed with a repair my car was was and ready for me very quickly. Communication was great. More

by CYNTHIA.BERKSHIRE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience with us at Volvo Cars Santa Monica! We're glad to hear that our team provided clear communication and efficient service. If there's anything else we can assist you with, feel free to reach out!

October 12, 2024

Service was on time. All explained to me. Service writer Klaus was very informative and courteous. Manager Arnold Alsua always makes sure quality and timely service is More

by JESMILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Volvo Cars Santa Monica responded

Thank you for highlighting the excellent service from Klaus and Arnold at Volvo Cars Santa Monica. We're glad to hear everything was timely and well-explained!

October 11, 2024

Klaus was fantastic and reliable in serving my car. He was able to navigate with the rest of the team to ensure service was done timely. More

by JFMATHEWS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience! We're delighted to hear that Klaus and the team at Volvo Cars Santa Monica provided timely and reliable service. We appreciate your support!

October 11, 2024

Robert was hospitable, helpful, warm and very knowledgeable providing excellent service I needed without extra unnecessary add ons. More

by SAVONN.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear that Robert provided you with such excellent service at Volvo Cars Santa Monica. Thank you for sharing your experience!

October 10, 2024

Great experience I got a ride to and from the dealership. Got a report on the car and was finishing a timely manner. More

by TMRN247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear you had a great experience with Volvo Cars Santa Monica! It's wonderful that our team provided timely service and convenient transportation. Thank you for sharing your feedback!

October 10, 2024

Quick drop off, smooth ride service from and back to Volvo, clear communication from service attendant More

by GOKSU.UGUR9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience with us! We're glad to hear that the drop-off and ride service were smooth, and our team at Volvo Cars Santa Monica provided clear communication. We appreciate your feedback!

October 10, 2024

Excellent service: fast, friendly, competent. Klaus is excellent service rep. Thanks and will be coming back for service and/or sales More

by TF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear that Klaus and the team at Volvo Cars Santa Monica provided you with excellent service! We look forward to welcoming you back for future service or sales needs. Thanks for choosing us!

October 09, 2024

The car was ready when scheduled. Good experience overall, and it included washing the car. More

by SUSANLCLAMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Volvo Cars Santa Monica responded

Thank you for your feedback, Susan! We're pleased to hear that your car was ready on schedule and that you had a good overall experience at Volvo Cars of Santa Monica. We appreciate your support and look forward to serving you again!

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