Arnold Alsua

Great professional friendly timely service. they made the experience easy and convenient . Would certainly recommend this dealership. No complaints they made the experience easy and convenient . Would certainly recommend this dealership. No complaints More

by NYLATUAZ Verified Customer Verified Customer

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The Service was great, took me right away and everything was just super quick, easy and painless was just super quick, easy and painless More

by D Verified Customer Verified Customer

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Very nice and professional. Very happy with the service and looking forward to coming back. Thank you Very happy with the service and looking forward to coming back. Thank you More

by RONDALAH Verified Customer Verified Customer

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Easy to communicate with and did the work on time. Really appreciate the valet service Really appreciate the valet service More

by AMANDA.L.WILLIAMS Verified Customer Verified Customer

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everything was wonderful. service was fast and great. appreciate it and will go back again service was fast and great. appreciate it and will go back again More

by roxanam Verified Customer Verified Customer

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Robert helped me with a huge favor regarding my vehicle I would definitely be back to this dealership. would definitely be back to this dealership. More

by yurikamisama101 Verified Customer Verified Customer

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Very personable professional group! And they tried to work with me on the price by offering coupon discount. Very pleasant group they are. It was a pleasurable experience. And they tried to work with me on the price by offering coupon discount. Very pleasant group they are. It was a pleasurable experience. More

by JENNIFER@GIERSBROOK.COM Verified Customer Verified Customer

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Ram & Maria we’re both fantastic and followed through with everything that was promised great atmosphere very friendly would buy again from them. Service department, Arnold and Johnny, extremely know with everything that was promised great atmosphere very friendly would buy again from them. Service department, Arnold and Johnny, extremely knowledgeable and on top of everything. More

by Bill W Verified Customer Verified Customer

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Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More

by LDEMONDESIR Verified Customer Verified Customer

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Santa Monica Volvo has been the best! They are kind and go above and beyond to give excellent service. They are kind and go above and beyond to give excellent service. More

by COLORBYJOSHUA Verified Customer Verified Customer

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