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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
369 Reviews

369 Reviews of Volvo Cars Santa Monica - Service Center

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August 16, 2024

Great service all around. Klaus was great. I will only service my car at Santa Monica Volvo. More

by ALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Volvo Cars Santa Monica responded

Thank you so much for giving Klaus & the Volvo Cars Santa Monica team an opportunity to earn your business! We appreciate your great review and look forward to serving you again in the future!

August 16, 2024

Excellent dealer service. Clear communication, great service, appropriate expectations timing and customer care Highly recommended More

by ALIDEEMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Volvo Cars Santa Monica responded

Thank you for recommending Volvo Cars Santa Monica! We're glad to hear our team provided clear communication and great service. We appreciate your feedback!

August 15, 2024

Robert is excellent and very helpful always communicating and keeping me informed. Robert did a great job. More

by GILBERTBARCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Volvo Cars Santa Monica responded

Thank you, Gilbert! We're glad to hear Robert provided excellent and helpful service. Your feedback is much appreciated!

August 15, 2024

Very courteous and efficient. Explained the repair to be done and provided a loaner car More

by chorrigan418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Volvo Cars Santa Monica responded

Hi, thank you for your feedback! We're pleased to hear that our team was courteous and efficient, and that you were satisfied with the repair explanation and loaner car.

August 13, 2024

Excellent service. Robert was perfect as was the 2 year service. All done within several hours. Thank you. More

by STEVE@LOVETTMGMT.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Volvo Cars Santa Monica responded

Hi Steve, Thank you for your feedback! We’re pleased to hear Robert and the team provided excellent service and completed everything quickly. We appreciate your support!

August 13, 2024

Service department excellent: good reception, good service agents, good mechanics, car ready when promised, and this was emergency service! More

by JKALBACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Volvo Cars Santa Monica responded

Hi, We’re glad to hear you had an excellent experience with our service department! It’s great that our team was able to assist you promptly and efficiently. Thanks for your feedback!

August 12, 2024

Excellent customer service- Klaus is honest, had good listening skills , helpful and responsive. Excellent customer service More

by TPALMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your wonderful feedback! We’re delighted to hear that Klaus provided you with honest, attentive, and responsive service. We appreciate your kind words and look forward to serving you again.

August 12, 2024

I had my car serviced this past Saturday 8/10 and the Service Rep who helped me was Klaus. He was great and so helpful! More

by DEBRA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your experience! We’re thrilled to hear that Klaus provided you with great and helpful service. We’ll make sure to pass along your kind words. If you need anything else, feel free to reach out.

August 12, 2024

They were very helpful and kind. Service was done as scheduled. Explained well what they did More

by JUDO1080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad to hear that our team was helpful and kind, and that your service was completed as scheduled. We appreciate your comments on the clarity of our explanations and look forward to assisting you again in the future.

August 11, 2024

Robert was great and helpful as usual. He made the process simple and convenient. I will be coming back. More

by AMILICAR_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're thrilled to hear that Robert made your experience simple and convenient. We look forward to seeing you again at Volvo Cars of Santa Monica!

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